A9023182065960_2

Technical Service Bulletin
90 Audi virtual cockpit: display distorted due to broken screen
90 23 18 2065960/2 March 17, 2023. Supersedes Technical Service Bulletin Group 90 number 22-43 dated
January 31, 2022, for reasons listed below.
Model(s)
Year
All Audi Vehicles 2019 – 2024
VIN Range
Vehicle-Specific Equipment
All
Virtual Cockpit
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Add e-tron GT, Added Model Years)
1
2/1/2022
Initial publication
Customer states:
The Audi virtual cockpit display is distorted.
There are cracks in the Audi virtual cockpit display.
The following photos show examples of the complaint:
Page 1 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Page 2 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Page 3 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Page 4 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
Extensive analysis has shown that the display layer under the uppermost display film has a crack.
This crack is the result of external force being applied to the display of the Audi virtual cockpit, either directly to
the front of the screen, or to the display housing.
While the uppermost display layer, the transparent film, is not broken or cracked, it may show witness marks
where the force was applied (e.g. fingerprints, scratches, polishing marks)
The external force which caused the crack and the complaint may have been exerted during improper cleaning of
the Audi virtual cockpit, repair work on the dash panel, an accident or a user incorrectly assuming that the display
of the Audi virtual cockpit has the functions of a touchscreen.
The complaint may not be visible right after excessive force was applied, as the lower display layer may be
damaged and experience fatigue cracking as a result of the initial force event. This may take a couple hundred
miles of driving.
Production Solution
Not Applicable
Service
If the vehicle has an odometer reading of over 600 miles, material and/or production issues can be ruled out as
the source of the complaint.
Therefore, warranty claims for vehicles with over 600 miles will not be reimbursed by warranty.
Warranty
This damage is due to outside influence and is not covered by any Audi Warranty.
Page 5 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All part and service references provided in this TSB (2065960) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 6 of 6
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.