A9623842063336_3
Service Bulletin Details
Public Details for: A9623842063336_3
This bulletin provides information for when the intersection/lane change assist is inoperative; dtc C12BFf0 may be stored.
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Technical Service Bulletin 96 Intersection assist/lane change assist are inop, DTC C12BFF0 is stored in the lane change module or the radar sensor 96 23 84 2063336/3 March 8, 2023. Supersedes Technical Service Bulletin Group 96 number 21-74 dated November 24, 2021, for reasons listed below. Model(s) Year A6, A7, A8, Q7, and Q8 2019 – 2024 e-tron quattro VIN Range Vehicle-Specific Equipment All Not Applicable 2019 2021 – 2024 A6 allroad, S6,S7, S8, e-tron Sportback 2020 – 2024 quattro, SQ7, SQ8, and RS Q8 A8 e quattro 2020 – 2021 A7 e quattro 2021 – 2022 e-tron S quattro, e-tron GT, and RS e-tron GT 2022 -2024 Condition REVISION HISTORY Revision Date Purpose 3 - Revised header (Added model years) 2 11/24/2021 Revised header (Added Models) 1 06/10/2021 Initial publication Customer states: The intersection/lane change assist is inoperative. One of the following messages is shown in the instrument cluster: • “Intersection assist: fault. Please contact workshop.” • “Side assist and exit warning system: fault. Please contact workshop.” • “Rear cross-traffic assist: fault. Please contact workshop.” Page 1 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • “Audi pre sense: fault. Please contact workshop.” Workshop findings: The following DTC may be stored in one of the lane change assist control modules, J769/J770 (address word 003C/00CF), or the radar sensor control module for object detection, J1088/J1089 (address word 00DB/00DC): • DTC C12BFF0 (Radar sensor automatic calibration not possible). Technical Background The sensors listed above are calibrated continuously in relation to the detected surroundings when the vehicle is being driven at a speed above a defined threshold. If the calculated dynamic angle offset exceeds +/-5° during this automatic calibration process, the DTC specified above is logged and the corresponding messages appear in the instrument cluster. Production Solution Not Applicable Service The following possible causes are known for this behavior: • Sensors that are loose or not fully seated in their mounts. • Incomplete calibration of sensors after sensor replacement. • Decals/stickers/NFC tags in the sensor field of view (either on the inside or on the outside of the bumper cover). • Excessive dirt in the sensor field of view (either on the inside or on the outside of the bumper cover). • Damage to bumper cover in the sensor field of view. • Inadequate paintwork (paint repairs) on the bumper cover in the sensor field of view. • Non-conforming paintwork on the inside or outside of the bumper cover. Please check whether the possible causes listed above apply here and remedy these issues yourself. If the cause cannot be clearly identified and calibration of the affected sensor fails, please observe the following procedure: 1. Remove the corresponding sensor from its mount and then reseat it. Then perform calibration again. 2. If calibration fails again, swap the sensors on the left and right sides of the vehicle. Please note: After switching the sensors around, a full replacement procedure must be performed using ODIS-S so that the Page 2 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin correct data set which is required for subsequent calibration is available on the sensors. After successful activation, perform calibration again. To calibrate the sensors, the dynamic calibration procedure should preferably be used. Replacing the corresponding radar sensor without clear findings will NOT resolve the issue. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9635 Damage Code: 0010 Labor Operations: (as required depending on the affected control module) Remove and install lane change assist control unit 9635 19XX See SRT with associated operations Remove and install object detection control unit 9158 19XX See SRT with associated operations Remove and install 2 lane change assist control units 9635 20XX See SRT with associated operations Remove and install 2 object detection control units 9158 20XX See SRT with associated operations GFF 0150 0000 Time stated on the diagnostic protocol (Max 90 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure 0121 0004 10 TU Diagnostic Time: Claim Comment: As per TSB 2063336/3 Page 3 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2063336) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.