ITB23-010

Classification:
Reference:
AN23-006
Date:
ITB23-010
March 8, 2023
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
APPLIED VEHICLES:
2016-2023 Q50 (V37)
2017-2022 Q60 (CV37)
2018-2019 Q70 (Y51)
2017-2019 QX30 (H15)
2019-2023 QX50 (J55)
2022-2023 QX55 (FJ55)
2015-2020 QX60 (L50)
2022-2023 QX60 (L51)
2015-2023 QX80 (Z62)
SERVICE INFORMATION
When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is
necessary to verify the current software version of the AV Control Unit to determine if a
software version update is required.
Use the vehicle tables in this bulletin to determine the current software version, if the AV
Control Unit requires a software version update, and which procedure to use to update the
AV Control Unit.
The software updates in this bulletin are to address stability improvements and “bug” fixes.
IMPORTANT: If the client is experiencing a software related concern, refer to
ITB21-011 to verify if the client concern is a hardware or software related issue. If the
concern is a software related issue, review the information in this bulletin to update the AV
Control Unit as needed.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
1/29
REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been
previously shipped to each retailer (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate:
www.techmatetools.com or 1-833-397-3493.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 1
2/29
ITB23-010
HOW TO READ THE VEHICLE TABLES
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
Vehicle identification section
Refer to Service Comm to check if the campaign applies to
your VIN. Perform applicable campaign before proceeding.
Refer to the procedure listed in this section to check for the
current AV Control Unit software version.
Refer to the procedure listed in this section to install the new
AV Control Unit software version, if applicable.
Refer to the procedure listed in this section to verify the new
AV Control Unit software version was installed properly.
Software version history is listed from oldest to newest
version.
HINT: Software version numbers may not always increase
with a newer version. In some cases, the newer software
version may have a lower numerical number from the
previous version.
Latest Software Version
This is the latest software version. If more than one version is
listed, all versions are equivalent. Do not update the AV
Control Unit if the current version number is listed in this box
Infotainment UpdateSoftware
This is the update-software package needed from ASIST.
Update Method
Claims Information
Identifier
Last Updated
This shows if the update is performed via USB or OTA (OverThe-Air).
Refer to this Claims Information section for the correct labor
operation for the vehicle.
Date of when each column was last updated.
3/29
ITB23-010
2016-2019 Q50 (V37)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
Q50
V37
2016
All
Refer to ITB18-040
2017
All
Refer to ITB18-040
2018
All
2019
All
ITB19-033
ITB19-033
Refer to ITB18-040
No Software Updates
Available
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
4/29
3/8/23
ITB23-010
2020-2023 Q50 (V37)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
Q50
V37
2020
All
2021
All
2022
All
2023
All
SW Check 1
SW Check 1
SW Check 1
SW Check 1
Install 1
Install 1
Install 1
Install 1
N/A
N/A
N/A
N/A
2913
2916
2922
2950
2959
2992
2993
4710
4803
4823
2950
2959
2992
2993
4710
4803
4823
2993
4710
4803
4823
4823
Latest Software Version
3192
3192
3192
Infotainment UpdatePIVI21_3192
PIVI21_3192
PIVI21_3192
Software
Update Method
USB
USB
USB
Claims Information Identifier
CL1
CL1
CL1
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
5/29
3192
PIVI21_3192
USB
CL1
3/8/23
ITB23-010
2017-2022 Q60 (CV37)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
Q60
CV37
2017
All
Refer to
ITB18-040
2018
All
2019
All
ITB19-033
ITB19-033
No Software
Updates
Available
Refer to
ITB18-040
2020
All
2021
All
2022
All
SW Check 1
SW Check 1
SW Check 1
Install 1
Install 1
Install 1
N/A
N/A
N/A
2913
2916
2922
2950
2959
2992
2993
4710
4803
4823
2950
2959
2992
2993
4710
4803
4823
2993
4710
4803
4823
3192
3192
PIVI21_3192
PIVI21_3192
USB
CL1
3/8/23
USB
CL1
3/8/23
Latest Software Version
3192
Infotainment UpdatePIVI21_3192
Software
Update Method
USB
Claims Information Identifier
CL1
Last Updated
3/8/23
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
6/29
ITB23-010
2018-2019 Q70 (Y51)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
Q70
Y51
2018
All
2019
All
ITB19-033
No Software Updates
Available
Refer to ITB18-040
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
7/29
ITB23-010
2017-2019 QX30 (H15)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
2017
All
Refer to ITB18-040
QX30
H15
2018
All
2019
All
ITB19-033
ITB19-033
Refer to ITB18-040
No Software Updates
Available
Latest Software Version
Infotainment Update-Software
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
8/29
3/8/23
ITB23-010
2019-2023 QX50 (J55)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
2019
All
2020
All
QX50
J55
2021
All
2022
All
SW Check 1
SW Check 1
SW Check 1
Install 1
Install 1
Install 1
N/A
N/A
N/A
2922
2950
2959
2992
4710
4823
2950
2959
2992
4710
4823
2993
4710
4803
4821
4823
2023
All
ITB19-033
Refer to ITB18-041
Latest Software Version
3192
3192
3192
Infotainment UpdatePIVI21_3192
PIVI21_3192
PIVI21_3192
Software
Update Method
USB
USB
USB
Claims Information Identifier
CL1
CL1
CL1
Last Updated
3/8/23
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
9/29
No Software
Updates Available
3/8/23
ITB23-010
2022-2023 QX55 (FJ55)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
QX55
FJ55
2022
All
2023
All
SW Check 1
Install 1
N/A
2992
2993
4710
4803
4823
No Software Updates
Available
Latest Software Version
3192
Infotainment Update-Software
PIVI21_3192
Update Method
USB
Claims Information Identifier
CL1
Last Updated
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
10/29
ITB23-010
2015-2020 QX60 (L50)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
2015-2016
All
No Software
Updates Available
2017
All
QX60
L50
2018
All
2019
All
ITB19-033
ITB19-033
Refer to ITB18-040 Refer to ITB18-040
No Software
Updates Available
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
11/29
3/8/23
2020
All
No Software
Updates Available
3/8/23
ITB23-010
2022-2023 QX60 (L51)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
Latest Software Version
Infotainment Update-Software
Update Method
Claims Information Identifier
Last Updated
QX60
L51
2022
All
2023
All
SW Check 2
SW Check 2
Install 2
Install 2
N/A
N/A
283C3 1420B
283C3 1480B
283C3 1570B & 1580B
283C3 1420B
283C3 1480B
283C3 1570B & 1580B
283C3 1890B
PIVI31_1890
USB & OTA
CL1
3/8/23
283C3 1890B
PIVI31_1890
USB & OTA
CL1
3/8/23
IMPORTANT for 2022 and 2023 ONLY: The current AV Control Unit software version must be 283C3 1570B or 283C3 1580B before the
AV Control Unit can be updated to 283C3 1890B. If the current AV Control Unit software version is not 283C3 1570B or 283C3 1580B,
the AV Control Unit must be updated to 283C3 1570B (PVI_1570) first, and then updated to 283C3 1890B.
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
12/29
ITB23-010
2015-2020 QX80 (Z62)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
QX80
Z62
2015-2017
All
2018
All
2019
All
ITB19-033
ITB19-033
2020
All
SW Check 1
Install 1
N/A
No Software Updates
Available
Refer to ITB18-040
No Software Updates
Available
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
13/29
2922
2950
2959
2992
4823
3192
PIVI21_3192
USB
CL1
3/8/23
ITB23-010
2021-2023 QX80 (Z62)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Software Version Update
Confirmation Procedure
Oldest
Software
History
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
2021
All
QX80
Z62
2022
All
2023
All
SW Check 1
SW Check 2
SW Check 2
Install 1
Install 2
Install 2
N/A
N/A
N/A
2922
2950
2959
2992
4823
283C3 1310B
283C3 1480B
283C3 1570B & 1580B
283C3 1510B
3192
283C3 1890B
283C3 1890B
PVI_v4823
PIVI31_1890
PIVI31_1890
USB
CL1
3/8/23
USB & OTA
CL1
3/8/23
USB & OTA
CL1
3/8/23
IMPORTANT for 2022 ONLY: The current AV Control Unit software version must be 283C3 1570B or 283C3 1580B before the AV
Control Unit can be updated to 283C3 1890B. If the current AV Control Unit software version is not 283C3 1570B or 283C3 1580B, the
AV Control Unit must be updated to 283C3 1570B (PVI_1570) first, and then updated to 283C3 1890B.
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
14/29
ITB23-010
SOFTWARE VERSION CHECK
SW Check 1
1.
Press and hold the AUDIO button
while, at the same time, rotating the
volume knob left-right-left.
Figure 2
2.
Select Confirmation/Adjustment.
Figure 3
3.
Select Version Information.
Figure 4
15/29
ITB23-010
SW Check 1 (continued)
4.
5.
Confirm the Software Version.

If the Software Version
(characters 6-9, as shown in
Figure 5) is not the latest software
version listed in the vehicle table,
select the back icon and continue
to step 5.

If the Software Version is the
latest software version listed in the
vehicle table, an update is not
available. Select the back icon and
skip to CLAIMS INFORMATION
on the last page.
Figure 5
Download the infotainment update-software from ASIST to the special tool USB drive.
IMPORTANT:
o Refer to steps 36 - 44 on pages 26 - 28 for instructions on how to download
the infotainment update-software from ASIST.
o For step 39 on page 27, refer to the vehicle table to determine the correct
infotainment update-software for your vehicle.
o When steps 36 - 44 on pages 26 - 28 have been completed, refer to the
vehicle table to determine the correct AV CONTROL UNIT SOFTWARE
Install Procedure to perform.
16/29
ITB23-010
SW Check 2
6.
Starting from the HOME screen
(Figure 6), select Info.
Figure 6
7.
Select System Information.
Figure 7
8.
Select Version Information.
Figure 8
17/29
ITB23-010
SW Check 2 (continued)
9.
10.
Confirm the Software Version.

If the Software Version is not the
latest software version listed in the
vehicle table, select the back icon
and continue to step 10.

If the Software Version is the
latest software version listed in the
vehicle table, an update is not
available. Select the back icon and
skip to CLAIMS INFORMATION on
the last page.
Figure 9
Download the infotainment update-software from ASIST to the special tool USB drive.
IMPORTANT:
o Refer to steps 36 - 44 on pages 26 - 28 for instructions on how to download
the infotainment update-software from ASIST.
o For step 39 on page 27, refer to the vehicle table to determine the correct
infotainment update-software for your vehicle.
o When steps 36 - 44 on pages 26 - 28 have been completed, refer to the
vehicle table to determine the correct AV CONTROL UNIT SOFTWARE
Install Procedure to perform.
18/29
ITB23-010
AV CONTROL UNIT SOFTWARE INSTALL
Install 1
11.
Set the parking brake.
12.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
13.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 10).

Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 11
Figure 10
14.
Wait for the update to complete.

Follow the on-screen instructions
while waiting.
HINT: The update lasts 15-25
minutes.
Figure 12
19/29
ITB23-010
Install 1 (continued)
15.
Once the update is complete
(Figure 13), remove the USB drive; the
system will reboot (restart).
HINT: The system will not reboot until
the USB drive is removed.
Figure 13
Steps 16 - 23 must be completed. If they are not completed, the update may become
corrupted.
16.
Allow the reboot to complete
(approximately 30 seconds).

The Infiniti logo will be displayed
during the reboot.
Figure 14
17.
Turn the ignition OFF.
The steps below will fully reboot the infotainment system twice.
18.
Open and close the driver (LH) door, and then ensure that all doors are closed.
19.
Wait 5 minutes.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
Control Unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
20.
Turn the ignition ON (engine OFF) and wait for the Infiniti logo to appear (Figure 14).

If the Infiniti logo does not appear (this might take up to 30 seconds), start over
from step 17.
20/29
ITB23-010
Install 1 (continued)
21.
After the Infiniti logo appears, wait
about 1 minute.

22.
The MENU (Home) screen in
Figure 15 will be displayed.
Turn the ignition OFF.
Figure 15
23.
Repeat steps 18 - 22 on pages 20 and 21 one more time (for a total of 2 times) to
complete the update.
21/29
ITB23-010
Install 2
24.
Set the parking brake.
25.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
26.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 16).

Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 16
Figure 17
27. Wait for the update to complete.

Follow the on-screen instructions
while waiting.
HINT: The update lasts 20-30 minutes.
Figure 18
22/29
ITB23-010
Install 2 (continued)
28.
Once the update is complete (Figure 19), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 19
Steps 29 - 34 must be completed to reinitialize the AV Control Unit. If they are not
completed, the update may become corrupt.
29.
Press and hold the MENU button on the IT Commander (Figure 20) and turn the AV
Control Unit volume knob (Figure 21) left-right-left at the same time.
Figure 21
Figure 20
23/29
ITB23-010
Install 2 (continued)
30.
Select Confirmation/Adjustment.
Figure 22
31.
Select Initialize Settings.
Figure 23
32.
Select User Data Initialization.
Figure 24
24/29
ITB23-010
Install 2 (continued)
33.
Select Yes.
Figure 25
34.
Select Yes.
Figure 26
35.
Instruct the client to go into their Bluetooth phone settings and perform the actions
below.
a. Delete/erase the vehicle from the phone’s Bluetooth menu.
b. Re-pair the phone.
IMPORTANT: If step 35 is not completed, the phone may not connect with the
vehicle while attempting to pair the phone to the vehicle.
25/29
ITB23-010
Download Update-Software from ASIST
IMPORTANT: Before starting, make sure:
36.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert the special tool USB drive into the CONSULT PC.
HINT:
o The special tool USB drive is the only USB drive approved for use with this
procedure.
o The update-software must be the only file on the USB drive.
o The update-software is estimated to take 10-15 minutes to download to the
USB drive.
o The update-software only needs to be downloaded once and can then be used
continuously on multiple Applied Vehicles.
37.
Open ASIST.
38.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 27
26/29
ITB23-010
39.
Select the check box next to the infotainment update-software (Figure 28).

40.
Refer to the appropriate vehicle table to determine the correct infotainment
update-software for your vehicle.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 36 on page 26.
Version:
Check
box
D:\
XXXXX
Infotainment
update-software
USB drive
location
Drop-down
menu
Figure 28
41.
Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.
42.
Select OK when the message in Figure 29 is displayed.
Figure 29
27/29
ITB23-010
43.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your retailer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 30
44.
Close all ASIST Infotainment Software Update screens.
The Download Update-Software from ASIST procedure is complete, refer to the vehicle
table to determine the correct AV Control Unit Software Install procedure to perform.
28/29
ITB23-010
CLAIMS INFORMATION
Submit a Primary Part (PO) type line claim using the following claims coding:
CLAIM
IDENTIFIER
DESCRIPTION
OP CODE
SYM
DIA
FRT
CL1
Perform Software Check and Update
the AV Control Unit
RX9JAA
ZE
32
0.3
HINT: Refer to appropriate model for the Claims Information Identifier Code
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
March 8, 2023
ITB23-010
DESCRIPTION
Original bulletin published
29/29
ITB23-010