TECH TALK 273

TECH TALK - VOLUME 273
March - April 2023
INSIDE THIS ISSUE:
Technical Information- Page 1
TSB/TIN/ATIN Review - Page 8
Technical Training- Page 9
Warranty Information - Page 10
News & Notes - Page 11
FIRST 2023 QUARTERLY
TECHNICIAN QUIZ TQ0123
The first 2023 Quarterly
Technician Quiz
is available between
January 4 - April 7, 2023.
Dealer personnel
must successfully complete
the quiz no later than
April 7, 2023.
TECHNICAL INFORMATION
SPARE PART INFORMATION: ORDERING REPLACEMENT PARTS
When ordering replacement parts for warranty claims or collision
repairs, review the Moroney Label on the superscreen, to determine if
the vehicle came with an applicable accessory. ASA-CAPS provides the
factory parts numbers, while ASA-ACC provides the accessory part
numbers.
AFFECTED MODELS:
ALL Models
PART INFORMATION:
All accessory parts such as but not limited to: Front undergarnish, rear
undergarnish, spoilers, side moldings, front sporty effects, side sporty
effects, rear sporty effects, etc.
EXAMPLE:
PART
AIR SPOILER,
NAME ROOF
FACTORY PART
6515A383WH
NUMBER
ACCESSORY PART
MZ574747EX
NUMBER
ASA-CAPS
DATES TO REMEMBER:
Easter - April 9th
Mother's Day - May 14th
Memorial Day - May 29th*
*Observed Holiday
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SPARE PART INFORMATION: ORDERING REPLACEMENT PARTS (Continued)
ASA-ACC
FALSE VEHICLE ALARM
AFFECTED MODELS:
2022 Outlander
Customers may report their vehicle alarm goes off when the vehicle is parked, locked and
unattended despite no signs of tampering or forced entry. The Hood Latch Switch
integration may be the cause. To determine if the Hood Latch Switch is operating
properly, using MUT III, navigate to the IPDM/ER and review the data list found in Volume
4, Power Control System, page 21. If the hood position is not displayed properly when the
hood is open or closed, then the hood latch may not be functioning properly. As many of
these conditions are possibly intermittent in nature and therefore difficult to duplicate,
slightly tugging on the hood with it closed might result in a reading change which in turn
could be a reason for the alarm trigger. Also, some cases have been noted where one of
the door position switches has been at fault as well. The same test method (pulling
slightly on a closed door while watching the data monitor) has been helpful to locate an
area of failure.
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REPAIR INFORMATION: FRONT DOOR DELTA GARNISH POOR ADHESION
The Front Door Delta Garnish may become loose due to poor adhesion of the Front
Door Sash Molding (refer to the images below). This article informs you of the repair
method.
Affected Models:
2018-2020 and 2022-2023 Eclipse Cross
Phenomenon:
The Front Door Garnish becomes loose as shown in the images below.
Repair Method:
- Replace both (MOULDING,FR DOOR SASH,UPR) and (GARNISH,FR DOOR DELTA,OTR)
with new ones since the parts may be deformed.
- Make sure that both hooks of the (MOULDING,FR DOOR SASH,UPR) are fitted tightly
when replacing the part to prevent the double-sided tape from peeling off.
MOULDING,FR DOOR
SASH,UPR
A
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Upper hook
Lower hook
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REPAIR INFORMATION: BODY PLUG
The engine bay may become dirty after driving in the rain or washing the underneath of
the vehicle due to water being thrown up by the tires. This water may then enter
through holes and enter into the engine bay.
Affected Models:
2022-2023 Outlander
2023 Outlander PHEV
Repair Procedure:
Plug the holes (identified below in red) by using PLUG,BODY (AX000281), 2 pieces per
vehicle.
Note: Clean and degrease the marked positions (identified below by red shading)
before attaching the PLUG,BODY (AX000281).
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REPAIR INFORMATION: POPPING SOUND FROM SUNROOF AREA
When driving at high speed on a rainy day, a popping
sound may occur from the front side of the sunroof.
Sunroof Drain Hose
If the sunroof drain hose has slack or is loose near the
hose outlet (bottom of the front pillar), rain water could
remain there instead of draining .
As a result the popping sound may occur. This article
introduces the repair procedure for this phenomenon.
Undrained Area
Affected Models:
2022-2023 Outlander
2023 Outlander PHEV
equipped with sunroof
Procedure:
Check if the popping sound occurs on the LH or RH, and perform the following steps.
1. Remove the Front Pillar Garnish, Front Speaker Garnish, and Front Speaker to reach the
drain hose.
2. Remove the wiring tape to confirm whether the drain hose is straight or not.
Wiring Tape
3. If hose is not straight, pull up the drain hose to make it straight and repair with new
wiring tape (Part No. MB031945).
Before
After
Pull Up
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New Wiring Tape
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REPAIR INFORMATION: POPPING SOUND FROM SUNROOF AREA (Continued)
4. Fix the drain hose between the front pillar panel and the harness clip.
5. Reinstall the Front Speaker, Front Speaker Garnish, and Front Pillar Garnish.
*[CLIP, FR PILLAR TRIM (Part No. 7210A329)] is non-reusable parts.
ASA-CAPS
PNC: 72099B
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POWER LIFTGATE SPINDLE UNIT: GREASE
The lubricating grease of the Power Liftgate Spindle Unit may adhere to adjacent areas as
shown in the images below. However, it does not affect the retention/operation of the
tailgate. The Power Liftgate Spindle Unit will be modified by June 2023. Until then, please
refer to the following notes and remove the grease upon customer request.
Affected Models:
2022-2023 Outlander
2023 Outlander PHEV
Equipped with power liftgate
Note: Spray a degreasing agent (parts cleaner etc.) onto a waste cloth and wipe off the
excess grease.
*Do not spray the degreasing agent directly onto the Spindle Unit.
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TSB/TIN/ATIN REVIEW
Since Tech Talk 272, the following
bulletins have been published:
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Note: Green = Virtual Course / White = Face to Face Instructor Led Training
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WARRANTY INFORMATION
You may have already noticed, Mitsubishi Warranty has a "NEW" Vehicle Information screen.
While using this new updated screen, if any concerns arise related to warranty, please contact:
Warranty Help Desk: 1-800-380-2324
[email protected]
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NEWS & NOTES
MITSUBISHI MOTORS TOPS MASS-MARKET SEGMENT OF J.D. POWER 2023 U.S.
CUSTOMER SERVICE INDEX STUDY
FRANKLIN, Tenn., March 9, 2023 – For the first time in the 43-year history of the J.D. Power U.S.
Customer Service Index (CSI) Study, Mitsubishi Motors North America, Inc. (MMNA) ranked first in
the mass-market segment in the annual study of customer satisfaction with service at newvehicle dealerships. Announced today, 2023 CSI results have Mitsubishi scoring highest among
18 mass-market brands, and second overall. Mitsubishi’s 2023 CSI score of 884 was 14 points
higher than its nearest rival, and represented a 30-point year-over-year improvement, the
greatest among all mass market brands.
“From our in-house staff at MMNA, to our field reps across the country, to all of our dealer
partners nationwide, we’ve all dedicated ourselves to giving Mitsubishi Motors customers the
best experience possible,” said Mark Chaffin, President & CEO, MMNA. “Our hard work has paid
off – both for us and our customers. After we finished tenth in the mass market segment in the
Study in 2018, it made us question everything that we were doing. Now to see us ranking first
among all mass-market brands in the J.D. Power 2023 U.S. CSI Study, well, this is truly an
accomplishment worth celebrating. Thanks and congratulations to the entire team on this
milestone achievement.”
New this year, the J.D. Power U.S. CSI Study includes model segment rankings to provide even
more granularity about the service experience based on customer preferences, vehicle use and
more. Mitsubishi Motors not only earned the J.D. Power Award for ranking first among all Mass
Market Brands evaluated, the three-diamond brand also took top honors in the new Mass
Market SUV segment.
Mitsubishi Motors’ top ranking in the 2023 U.S. CSI study is the realization of a multi-year effort
focused on improving its corporate and retail operations to encompass every touchpoint of the
customer relationship with their vehicle as well as the shopping, purchase and service
experiences. Mitsubishi’s 30-point year-over-year improvement – the most of any mass market
brand in the study – capped a climb from tenth place in mass-market in 2018. The brand’s CSI
success follows two straight years of year-on-year retail sales growth, and the successful
launches of the brand’s award-winning Outlander and Outlander PHEV flagship vehicles 1.
The annual J.D. Power U.S. CSI Study examines customer satisfaction with maintenance and
repair service at new-vehicle dealerships. Owners of one to three-year-old vehicles are surveyed
regarding their most recent dealership service experience for both in-warranty and customerpay service work. The study examines satisfaction in five measures of service experience –
Service Initiation, Service Advisor, Service Facility, Vehicle Pick-up and Service Quality – to
calculate Overall CSI scores.
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NEWS & NOTES (Continued)
FRANKLIN, Tenn., March 10, 2023 – Mitsubishi Motors North America, Inc. (MMNA) shares the
following material:
At 12:00am March 10 (3:00pm JST) Mitsubishi Motors Corporation (MMC), unveiled its next
Mid-Term Business Plan (MTP). This three-year plan, dubbed “Challenge 2025”, sets out
MMC’s corporate direction in reinforcing the company’s environmental commitment toward a
carbon-neutral future, laying the foundation for how MMC will work within the RenaultNissan-Mitsubishi Alliance and other global alliances, and discussing future plans for various
global markets.
Under Challenge 2025, the next three-year mid-term plan (MTP), Mitsubishi Motors
Corporation (MMC) will accelerate efforts toward a sustainable carbon neutral future, made
possible through a reduction of vehicle CO2 emissions by 40% and a reduction in operational
CO2 by 50% by 2030.
Additionally, MMC will move to make 50% of global sales an EV by 2030, and then 100% of the
fleet electrified by 2035 (“EV” specifically refers to a blend of plug-in hybrids (PHEV), hybrids
(HEV) and pure electrics (BEV)). This goal is made possible through more aggressive
investment in R&D and CAPEX, particularly in areas of electrification, IT, and new business.
MMC also envisages a 200 billion Yen (US $1.5 billion) investment in battery sourcing to
achieve its EV sales target in 2030.
During the three years that comprise Challenge 2025, MMC will:
1. Build upon the momentum already started globally with sales successes, segmentleading product launches, industry awards, and regional successes; strengthen brand
reputation; and maintain stable earnings for the company through specific regional
strategies
2. Accelerate EV development toward the company's goal of carbon neutrality, and
enhance collaboration with Renault-Nissan-Mitsubishi Alliance partners
3. Continue technology innovation and digitalization already begun, as well as expand into
new areas of business growth specifically as it relates to North America, the next three
years of business will see an enhanced and electrified product lineup in the market,
closer cooperation with Alliance member Nissan, and growing the company’s local
leadership position in digital tools for sales and marketing areas across other global
markets. Coming off of two straight years of year-on-year retail sales growth and being
named the number one mass market brand in JD Power’s 2023 Customer Satisfaction
Index study, momentum is on the company’s side in the U.S. right now.
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