A19-024

Service Bulletin
19-024
April 7, 2023
Version 2
Buzzing or Whining When Adjusting Power Front Seat Forward and
Backward
Supersedes 19-024, dated November 12, 2019, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2016–22
Pilot
ALL except LX
ALL
2017–23
Ridgeline
ALL except RT, RTS, Sport
ALL
2019–23
Passport
ALL except Sport
ALL
REVISION SUMMARY
Under AFFECTED VEHICLES, the years, models, and trims have been updated.
SYMPTOM
There is a loud buzzing or whining when adjusting the driver’s or front passenger’s seat forward and backward.
POSSIBLE CAUSE
The flex cable in the seat adjustment mechanism is not correctly lubricated.
CORRECTIVE ACTION
Replace the flex cable assembly.
PARTS INFORMATION
Part Name
Part Number
Quantity
Flex Cable Assembly
81656-T2F-A31
1
Part Name
Part Number
Quantity
Snap-On Plastic Trim Tool (or equivalent)
SILTRIMTL10
1
TOOLS INFORMATION
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©
2023 American Honda Motor Co., Inc. — All Rights Reserved
Page 1 of 6
WARRANTY CLAIM INFORMATION
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
8511J5
Replace the driver’s
seat flex cable
assembly.
0.5hr
07409
04201
A19024A
81526-TG7-A41
8521J2
Replace the front
passenger’s seat flex
cable assembly
(includes weight sensor
operation check).
0.6hr
07409
04201
A19024B
81205-TG7-A32
Skill Level: Repair Technician
REPAIR PROCEDURE
1. Remove the seat track end covers to expose the seat mounting bolts.
2. Remove the four seat mounting bolts.
Page 2 of 6
3. Prepare the seat for removal.
•
Adjust the seat slide to the middle of its travel.
•
Raise the seat to its maximum height (driver’s seat only).
4. Write down the customer’s radio station presets on the repair order.
5. Disconnect the 12-volt battery.
6. Tilt back the entire seat and disconnect the seat harness.
Page 3 of 6
7. Insert a plastic trim tool or flathead screwdriver through the bracket access holes one at a time until the cable is
released from the bracket.
8. Disconnect the flex cable from the motor side first by gently pushing in on the motor at the cable end to disengage it
from its mounting bracket. This will help when removing and replacing the flex cable assembly.
9. Disconnect the other end of the flex cable assembly from the seat rail gearbox side. Do not bend or kink the cable.
NOTE: The cable may be tight in the gearbox. Use needle nose pliers to remove the cable.
Page 4 of 6
10. Install the new flex cable in the reverse order of removal. Start by inserting the cable into the seat rail gearbox side,
then fully insert the other end into the motor.
NOTE: Make sure to not bend or kink the cable during installation.
11. Snap the cable end of the motor back in to its mounting bracket, and make sure the flex cable is fully inserted and
horizontal.
12. Center the flexible plastic tube on the flex cable.
13. Snap the flex cable assembly back into the plastic bracket, and make sure it is straight. If the cable is not straight
and flat it will make noise when the seat is adjusted.
14. Connect the seat harness and harness clip.
15. Connect the 12-volt battery.
16. Install the seat, then hand tighten the bolts.
17. Torque the bolts to specification as shown.
18. Check the seat for proper operation. Make sure the buzzing or whining noise is gone.
Page 5 of 6
19. Install the seat track end covers.
20. Using the i-HDS, do the Front Passenger’s Weight Sensor Operation Check (only if the passenger seat flex cable
assembly was replaced).
21. Enter the radio station presets from step 4.
END
Page 6 of 6