23-ST-003H

Warranty Extension TXXO: Motor Driven Power Steering (MDPS) Dealer Best Practice
April 10, 2023
Warranty Extension Terms: 15 years/150,000 miles
Updates to this Document
• TSB # 23-ST-003H – To clarify 1.6T Sonata (LFa) vehicles are included & add warranty notes
3 and 4
Date
04/10/2023
Description of Warranty Extension:
The warranty coverage for certain 2015-2017MY Sonata (LFa) and Sonata Hybrid/Plug-in (LF HEV/PHEV) vehicles exhibiting
reduced power steering assist and/or motor driven power steering (MDPS) warning lamp has been extended to 15 years or
150,000 miles from the date of original retail delivery or date of first use, whichever occurs first.
Refer to the TSB 23-ST-003H (or latest version) for warranty, service parts information, and diagnostic information outlined in
the bulletin.
Affected Vehicles:
•
•
Certain 2015-2017MY Sonata (LFa) vehicles with 1.6T, 2.0L, and 2.4L engines and produced from January 30, 2014
to June 19, 2017 (All VINs being with “5NP”)
Certain 2015-2017MY Sonata Hybrid/Plug-in (LF HEV/PHEV) vehicles produced from September 17, 2014 to
December 27, 2017.
*To see if the vehicle is eligible, go to Hyundaidealer.com > WEBDCS > Vehicle Information Screen. Input the VIN
number and look under the heading ‘Extended Factory Warranty’ to see if TXXO is listed for the vehicle
Repair Information:
Dealer will perform the inspection for the column-mounted MDPS (C-MDPS) or the rack-mounted MDPS (R-MDPS) depending
on the vehicle type. IF DTCs (Diagnostic Trouble Codes) are found, please follow the repair flowchart in the TSB 23-ST-003H
(or latest version) according to the DTC discovered to remedy the vehicle.
• Estimated Repair Time: 0.3 M/H for inspection and up to 1.9 M/H for repair, depending on the results of the
inspection
• Recommended Technician Training Level: Expert with the following classes completed:
o Chassis – Classroom (SVCC28_205 Instructor Lead Training) on Hyundai Learning Portal or equivalent
o Chassis (for additional information on MDPS repair) – MDPS Maintenance Online Training – Web
(SVCHCHMDPSMAINTW21_1033)
Recommended Alternative Transportation:
It is recommended to plan and schedule a SRC as needed to meet the customers’ alternative transportation needs.
Warranty Information:
•
This Warranty extension pays anywhere from 0.3 to 1.9 M/H, depending on the inspection results of the MDPS and if
additional part(s) need to be replaced based on the inspection.
o Where applicable, please follow Hyundai standard warranty policy for STUI of any component(s) or part(s).
o The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return
process. Claim is subject to debit if the parts requested are not returned.
Parts Information:
Owner Notification
Owners were mailed notification letters of this warranty extension via First Class Mail in August 2022.
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No
Readiness: Are parts in stock to complete this warranty extension?
Yes – Provide customer with ETA
No – Contact parts and get ETA
Reception: Did you explain to the customer the expected repair time based on the repair?
Yes
No
Reception: Did you explain to customer the warranty requirements?
Yes
No
Reception: Did you offer the customer Alternative Transportation?
Yes
No
Repair: Does the Technician meet the recommended training requirements to complete this warranty extension?
Yes
No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Contact Reference
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
CDK Technical Support
Customer Support
[email protected]
1-877-850-2010
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Hyundai Customer Care Center
(General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
Appendix
Updates to this Document
• TSB # 23-ST-003H – To clarify 1.6T Sonata (LFa) vehicles are included & add warranty notes 3 and 4
• TSB # 22-ST-001H – Warranty Extension (MDPS)
Date
04/10/2023
01/13/2022