23-01-042H
Service Bulletin Details
Public Details for: 23-01-042H
Certain palisade (lx2) and santa fe plug-in hybrid (tm phev) vehicles may have been produced with engine mounting support bracket fasteners that were not tightened to torque specification. Follow the procedure outlined in this bulletin to r
- 2023 -
GROUP NUMBER CAMPAIGN DATE Technical Service Bulletin SUBJECT: APRIL 2023 23-01-042H MODEL(S) PALISADE (LX2) SANTA FE PLUG-IN HYBRID (TM PHEV) ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG) IMPORTANT Dealers must perform this service campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen via WEBDCS to identify open campaigns. STUI This TSB includes a STUI picture as a requirement. Where indicated, please include the last 6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are clearly visible. Finally, please ensure the captured picture is completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit. Description: Certain Palisade (LX2) and Santa Fe Plug-In Hybrid (TM PHEV) vehicles may have been produced with engine mounting support bracket fasteners that were not tightened to torque specification. Follow the procedure outlined in this bulletin to retighten the indicated fasteners to the correct specified torque values. Applicable Vehicles: Vehicles listed below produced from December 12, 2022 to February 11, 2023: • Certain 2023MY Palisade (LX2) • Certain 2023MY Santa Fe Plug-In Hybrid (TM PHEV) Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG) SUBJECT: Warranty Information: Model Op. Code Palisade (LX2) Santa Fe Plug-in Hybrid (TM PHEV) 30D034R1 Operation Engine Mounting Support Bracket Torque Retightening 30D034R2 Op. Time Causal Part 0.3 M/H 21821-C5000 0.4 M/H Nature Code Cause Code B18 ZZ7 21821-C5000 NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part is found in need of replacement while performing this campaign and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Op time includes taking a picture using STUI and uploading. The STUI picture must include the 4 retightened engine mounting support bracket fasteners in one image with a piece of paper displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to debit. Service Procedure: ■ Palisade (LX2) 1. Remove the engine cover (A). ! CAUTION Remove the engine cover after engine has cooled to room temperature, to prevent injury from hot components. A NOTICE To avoid damaging the engine cover, do not disengage both front and rear clips at the same time. TSB #: 23-01-042H Page 2 of 6 ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG) SUBJECT: 2. Retighten the engine mounting support bracket bolts (B) and nut (C) to the specified torque. Tightening Torque: lb-ft 80 N.m 108 C B 3. Take a STUI photo of the 4 retightened engine mounting support bracket fasteners. STUI Using STUI, take a photo of the engine mounting support bracket fasteners after tightening with the last 6 digits of the VIN and the date of repair on a piece of paper. Upload the photo to STUI. 4. Reinstall all removed components in reverse order of disassembly. TSB #: 23-01-042H Page 3 of 6 SUBJECT: SUBJECT: ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG) ■ Santa Fe Plug-In Hybrid (TM PHEV) 1. Record radio presets and disconnect the negative (-) battery terminal. 2. Loosen the fasteners (A) and remove the air duct (B). B A 3. Separate the air flow sensor connector (C) and wiring (D). C D TSB #: 23-01-042H Page 4 of 6 SUBJECT: 4. ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG) Loosen the bolt (E) and partially remove the air cleaner (F) as shown. E F 5. Retighten the engine mounting support bracket bolts (G) and nut (H) to the specified torque. G Tightening Torque: lb-ft 72 N.m 98 H G TSB #: 23-01-042H Page 5 of 6 SUBJECT: SUBJECT: 6. ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG) Take a STUI photo of the 4 retightened engine mounting support bracket fasteners. STUI Using STUI, take a photo of the engine mounting support bracket fasteners after tightening with the last 6 digits of the VIN and the date of repair on a piece of paper. VIN 123456 Upload the photo to STUI. Repair Date 9/22/2023 7. Reinstall all removed components in reverse order of disassembly. 8. Reprogram the radio presets. TSB #: 23-01-042H Page 6 of 6