2070031.1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Incorrect graphics shown within the MMI after replacement of the Electronic information systems control unit 1 (J794)
Bentley: worldwide (2WBE)
Bentley
2070031/1
EH
Approval
New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> monitor display
Vehicle data
Bentayga V8 and W12 engine derivatives only
Sales types
Type
4V14D9
4V14D9
4V14D9
4V14G9
4V14G9
4V14G9
MY
2021
2022
2023
2021
2022
2023
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Complaint type
functionality
functionality -> defective function
sequence
Position
Technical product information
Incorrect graphics shown within the MMI after repalcement of the Electronic information systems control unit 1
(J794)
Transaction No.: 2070031/1
Customer statement / workshop findings
Workshop findings
After replacement of the Electronic information systems control unit 1 (J794) has been conducted the following graphic is evident within the MMI
screen (Figure 1)
Figure 1
NOTICE
The graphic shown is for Hybrid vehicles only therefore it is incorrect for V8 and W12 engine derivative vehicles
Technical background
-
Production change
-
Measure
1) Perform a factory reset of the infotainment system through the MMI screen menu as follows:
•
Settings > System maintenance > Restore factory settings
Then
•
Accept to restore factory settings
If the above does not resolve the concern, please raise a Technical DISS query and await feedback before conducting any
further work
INTERNAL