T-SB-0016-23

T-SB-0016-23
April 5, 2023
Water Entry From One or More Roof Rail Garnish Clips
Service
Category
Vehicle Exterior
Market USA and
Section
Mexico
Exterior Panels/Trim
Applicability
YEAR(S)
MODEL(S)
2021
RAV4 Prime
2019 - 2021
RAV4, RAV4 HV
ADDITIONAL INFORMATION
Introduction
Some 2019 – 2021 model year RAV4 and RAV4 Hybrid and 2021 model year RAV4 Prime
vehicles may exhibit water entry from one or more roof rail garnish clips. Follow the procedures in
this bulletin to address this condition.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Table of Contents

Flowchart ............................................................................................................................... 3

Production Change Information .............................................................................................. 4

Warranty Information ............................................................................................................. 8


For USA and Mexico Markets ........................................................................................... 8
Parts Information .................................................................................................................... 9

For USA and Mexico Markets ........................................................................................... 9

Required Tools & Equipment.................................................................................................. 9

Inspection Procedure ........................................................................................................... 10

Organic Growth Inspection Procedure .................................................................................. 16

Headlining Assembly Inspection Procedure ......................................................................... 17

Headlining Assembly Cleaning Procedure............................................................................ 19

CSP Inspection Website Submission Procedure .................................................................. 21

Roof Rail Garnish Clips and Pad Replacement Procedure ................................................... 22

Headlining Assembly Replacement Procedure ..................................................................... 23
© 2022 Toyota Motor Sales, USA
T-SB-0016-23
April 5, 2023
Water Entry From One or More Roof Rail Garnish Clips
Flowchart
© 2022 Toyota Motor Sales, USA
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T-SB-0016-23
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Water Entry From One or More Roof Rail Garnish Clips
Production Change Information
This bulletin applies to vehicles produced UNTIL the Effective VINs shown below.
MODEL
PLANT
PRODUCTION CHANGE EFFECTIVE VIN
TICO No. 1
JTMJ13FV#LD068911
JTMJ1RFV#MD073084
JTMN1RFV#MD073921
JTMY1RFV#MD067404
JTMA1RFV#MD073534
JTMB1RFV#KD002021
JTMC1RFV#MD066847
JTMD1RFV#KD002009
JTMF1RFV#MD073522
JTMG1RFV#MD073480
JTMH1RFV#MD066846
JTMJ1RFV#MD072430
JTMK1RFV#MD066833
JTMN1RFV#MD073533
JTMP1RFV#MD073537
JTMR13FV#LD068907
JTMR1RFV#KD002022
JTMW1RFV#MD066844
JTMY1RFV#MD066799
JTMZ13FV#LD058634
JTMZ1RFV#KD002003
TICO No. 2
JTMD1RFV#KD500007
JTMN1RFV#MD532039
JTMY1RFV#MD523070
JTMA1RFV#MD531991
JTMC1RFV#MD523040
JTMF1RFV#MD531993
JTMG1RFV#MD531994
JTMH1RFV#MD523042
JTMK1RFV#MD523043
JTMN1RFV#MD531992
JTMP1RFV#MD531997
JTMW1RFV#MD523048
JTMY1RFV#MD523044
RAV4
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Production Change Information (continued)
MODEL
PLANT
PRODUCTION CHANGE EFFECTIVE VIN
Takaoka
JTMD13FV#LJ038412
JTMJ13FV#LJ038894
JTMJ1RFV#MJ040121
JTMN1RFV#MJ040091
JTMY1RFV#MJ022753
JTMA1RFV#MJ040118
JTMC1RFV#MJ022803
JTMF1RFV#KJ025558
JTMG1RFV#KJ025563
JTMH1RFV#KJ016967
JTMJ1RFV#MJ040122
JTMK1RFV#KJ016966
JTMN1RFV#MJ040006
JTMP1RFV#MJ040120
JTMR13FV#LJ038904
JTMW1RFV#MJ022809
JTMY1RFV#MJ022793
JTMZ13FV#KJ016880
TMMC West
2T3A1RFV#MW225052
2T3B1RFV#MW225015
2T3C1RFV#MW167749
2T3D1RFV#MW224874
2T3F1RFV#MW225049
2T3G1RFV#MW225045
2T3H1RFV#MW167755
2T3J1RFV#MW229570
2T3K1RFV#MW167756
2T3N1RFV#MW225032
2T3P1RFV#MW225055
2T3R1RFV#MW225056
2T3S1RFV#MW229562
2T3W1RFV#MW167758
2T3Y1RFV#MW167713
2T3Z1RFV#MW167692
RAV4
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Production Change Information (continued)
MODEL
RAV4
PLANT
PRODUCTION CHANGE EFFECTIVE VIN
TMMC North
2T3A1RFV#MC232946
2T3B1RFV#MC232951
2T3C1RFV#MC156938
2T3D1RFV#MC232678
2T3F1RFV#MC232943
2T3G1RFV#MC232959
2T3H1RFV#MC156934
2T3J1RFV#LC140921
2T3K1RFV#MC156950
2T3N1RFV#MC232932
2T3P1RFV#MC232958
2T3R1RFV#MC232941
2T3W1RFV#MC156949
2T3Y1RFV#MC156908
2T3Z1RFV#MC156930
TICO No. 1
JTMD6RFV#MD014202
JTMY23FV#LD061072
JTMB6RFV#MD013634
JTMBWRFV#KD002007
JTMD6RFV#MD013623
JTMDWRFV#LD073244
JTML6RFV#MD013592
JTMLWRFV#LD073356
JTMM6RFV#MD013605
JTMMWRFV#LD073405
JTMR6RFV#MD013619
JTMRWRFV#LD073417
JTMY23FV#KD002008
TICO No. 2
JTMD6RFV#MD508174
JTMDWRFV#LD551352
JTME6RFV#MD508200
JTMEWRFV#LD551353
JTMB6RFV#MD507966
JTMD6RFV#MD507947
JTMDWRFV#LD551199
RAV4 HV
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Production Change Information (continued)
MODEL
PLANT
PRODUCTION CHANGE EFFECTIVE VIN
TICO No. 2
JTME6RFV#MD507827
JTMEWRFV#LD545590
JTML6RFV#MD507828
JTMLWRFV#LD551314
JTMM6RFV#MD507968
JTMMWRFV#LD551354
JTMR6RFV#MD507964
JTMRWRFV#LD551358
Takaoka
JTMD6RFV#MJ003207
JTMDWRFV#LJ048050
JTME6RFV#MJ003449
JTMEWRFV#LJ050079
JTMRWRFV#KJ001016
JTMY23FV#LJ035993
JTMB6RFV#MJ003289
JTMD6RFV#MJ003164
JTMDWRFV#LJ050071
JTME6RFV#MJ003411
JTMEWRFV#LJ050080
JTMLWRFV#KJ026930
JTMMWRFV#KJ024654
JTMR6RFV#MJ003325
JTMRWRFV#LJ050248
TMMK
4T3B6RFV#MU047239
4T3D6RFV#MU047228
4T3DWRFV#MU028366
4T3E6RFV#MU047210
4T3EWRFV#LU010841
4T3L6RFV#MU031844
4T3LWRFV#MU028368
4T3M6RFV#MU031808
4T3MWRFV#MU028342
4T3R6RFV#MU031870
4T3RWRFV#MU028376
RAV4 HV
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Production Change Information (continued)
MODEL
RAV4 HV
RAV4 Prime
PLANT
PRODUCTION CHANGE EFFECTIVE VIN
TMMC West
2T3B6RFV#MW026800
2T3BWRFV#MW124035
2T3D6RFV#MW026793
2T3DWRFV#MW124030
2T3E6RFV#MW026799
2T3EWRFV#LW099807
2T3L6RFV#MW019754
2T3LWRFV#MW122478
2T3M6RFV#MW019642
2T3MWRFV#MW123854
2T3R6RFV#MW019752
2T3RWRFV#MW124036
TICO No. 2
JTMFB3FV#MD009582
JTMGB3FV#MD009588
JTMAB3FV#MD009258
JTMCB3FV#MD009239
JTMEB3FV#MD009238
JTMGB3FV#MD009241
Warranty Information
For USA and Mexico Markets
APPLICABLE WARRANTY
Refer to campaign publication 22TE05 for warranty applicability and claim filling instructions.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Parts Information
For USA and Mexico Markets
Table 1. For Vehicles Equipped With Normal Roof Rails
PART NUMBER
PART NAME
QTY
04002-1810R
Pad, Roof Side Rail Garnish Kit
1
04002-1610R
Retainer, Roof Rack, FR Kit
1
04002-1410R
Clip
1
PART NUMBER
PART NAME
QTY
04002-1810R
Pad, Roof Side Rail Garnish Kit
1
04002-1420R
Retainer, Roof Rack, FR Kit
1
PART NUMBER
PART NAME
QTY
PT278-422FP-RH
RAV Pad Roof Side Rail Garnish RT
1
PT278-422FP-LH
RAV Pad Roof Side Rail Garnish LT
1
04002-1610R
Retainer, Roof Rack, FR Kit
1
04002-1410R
Clip
1
63437-0E070
Seal, Roof Carrier, No. 2
8
Table 2. For Vehicles Equipped With Panoramic Roof Rails
Table 3. For Vehicles Equipped With Off-road Roof Rails
Required Tools & Equipment
REQUIRED TOOLS & MATERIAL
QTY
Microfiber Towel*
1
Zep® Foaming Glass Cleaner*
1
Portable Lighting*
1
Compressed Air With Nozzle*
1
*Required for headlining assembly cleaning ONLY.
© 2022 Toyota Motor Sales, USA
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April 5, 2023
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Water Entry From One or More Roof Rail Garnish Clips
Inspection Procedure
1. Check the A, B, and C pillar areas to confirm there are indications of water entry present on the
headlining assembly by checking for water and/or water stains.
Figure 1. Clip Position Reference
4
2
1
3
5
1
Front Clip
2
Middle Clip
3
Rear Clip
4
Off-road Roof Rail
5
Normal/Panoramic Roof Rail
Figure 2.
2
1
1
Water Stain at A Pillar
2
Water at B Pillar
3
Water at C Pillar
3
Are there indications of water entry present on the vehicle headlining assembly?

YES — Continue to step 2.

NO — Go to step 4.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Inspection Procedure (continued)
2. Is the vehicle equipped with a panoramic roof/moonroof?

YES — Continue to step 3.

NO — Go to the Organic Growth Inspection Procedure section.
3. Confirm the water leak is originating from one or multiple roof rail garnish clips and NOT from the
panoramic roof/moonroof.
A. Refer to the video link below for an example of a roof rail garnish clip water leak.
Roof Rail Garnish Clip Water Leak
B. Is the water leak originating from one or multiple roof rail garnish clips?

YES — Go to the Organic Growth Inspection Procedure section.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable model year
Repair Manual.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Inspection Procedure (continued)
4. If signs of water leak are NOT shown on the headliner, but the customer is stating concerns of
a roof rail water leak, check the customer complaint areas as instructed below.
NOTE
 When checking the floorboard, ensure you lift ANY floor mats, the floormat backing may block the
water from wicking into the carpet.
 You may need to lift carpet to find water in these areas.
Figure 3. Front Floor Under A Pillar
Figure 4. Floor Under B Pillar
Figure 5. Rear Floor Under C Pillar
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Inspection Procedure (continued)
5. Check the headlining assembly for water at the customer claim location.
A. Partially remove the weather strip to
check the front clip location area.
Figure 6.
B. Partially remove the weather strip to
check the middle clip location area.
Figure 7.
C. Remove the three ceiling clips to check the rear clip location area.
Figure 8.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Inspection Procedure (continued)
6. Is there indication of water at the floorboard or on the headlining assembly after
further inspection?

YES — Continue to step 7.

NO — Go to step 8.
7. Is the vehicle equipped with a panoramic roof/moonroof?

YES — Continue to step 8.

NO — Go to the Organic Growth Inspection Procedure section.
8. Complete a shower test.
A. Wipe off ANY water present.
B. Reassemble the vehicle.
C. Using tape, cover the panoramic roof/moonroof.
D. Complete a shower test.
9. After the shower test, recheck the headlining assembly and clip location(s) for water leak(s) in
the area of customer complaint.
A. Partially remove the weather strip to
check the front clip location area.
Figure 9.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Inspection Procedure (continued)
B. Partially remove the weather strip to
check the middle clip location area.
Figure 10.
C. Remove the three ceiling clips to check the rear clip location area.
Figure 11.
Is there water present on the headlining assembly?

YES — Continue to the Organic Growth Inspection Procedure section.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable model
year Repair Manual.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Organic Growth Inspection Procedure
1. Lift the necessary trim and carpet pieces to inspect for organic growth based on the location
water entry was identified.

If there is water entry present at pillar A, check for organic growth on the front floor under
A pillar.
Figure 12. Front Floor Under A Pillar

If there is water entry present at pillar B, check for organic growth on floor under
B pillar.
Figure 13. Floor Under B Pillar

If there is water entry present at pillar C, check for organic growth on the rear floor under
C pillar.
Figure 14. Rear Floor Under C Pillar
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Organic Growth Inspection Procedure (continued)
2. Is there organic growth present on the vehicle interior?

YES — Go to the CSP Inspection Website Submission Procedure section.

NO — Continue to step 3.
3. Are there additional parts that have been damaged from the water leak that cannot be dried?

YES — Go to the CSP Inspection Website Submission Procedure section.

NO — Continue to the Headlining Assembly Inspection Procedure section.
Headlining Assembly Inspection Procedure
Inspect the vehicle headlining assembly as instructed to determine if it qualifies for cleaning.
1. Inspect the vehicle headlining assembly for water stains.
Are there water stains present on the vehicle headlining assembly?
Figure 15. Water Stain Example
Figure 16. Water Stain Example

YES — Continue to step 2.

NO — Go to the Roof Rail Garnish Clips and Pad Replacement Procedures section.
2. Take a photograph of EACH stain location with the Repair Order (RO) and VIN in the frame.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Headlining Assembly Inspection Procedure (continued)
3. Reference Figure 17 and determine the water stain color on the headlining assembly.
Figure 17. Water Stain Color Examples
1
2
1
z
2
z
1
Example of a Gray Color Stain
2
Example of a Different Color Stain
z
z
Are the water stain(s) a gray color?

YES — Continue to step 4.

NO — The headlining assembly will require replacement. Go to the CSP Inspection Website
Submission Procedures section.
4. Confirm the number of stains present.
Are there four or more stains on the vehicle
headlining assembly?

YES — The headlining assembly will
require replacement. Go to
the CSP Inspection Website
Submission Procedures section.

NO — Continue to the Headlining
Assembly Cleaning
Procedure section.
Figure 18. Example of Four Stains, One on
Each Corner
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Headlining Assembly Cleaning Procedure
In this Service Bulletin the headlining assembly is shown removed from the vehicle to
demonstrate the headlining assembly cleaning. ALL RAV4 model vehicles can have the
headlining assembly cleaned while it is installed on the vehicle. However, to repair the roof rail
garnish clips on the Off-road Grade RAV4 mode vehicles, the headlining assembly MUST be
removed from the vehicle. In Off-road Grade RAV4 model vehicles it is acceptable to remove the
headlining assembly for cleaning.
1. Refer to the video link below and clean the headlining assembly.
Headlining Assembly Cleaning Video
2. Take photographs of the stain(s).
NOTE
 Ensure you take photographs.
 Photographs are required BEFORE and AFTER cleaning if cleaning is NOT successful.
3. Ensure the following materials are available to clean the headlining assembly:

Microfiber towels.

Zep® Foaming Glass Cleaner.

Portable lighting (to view the work area).

Compressed air with nozzle.
NOTICE
 Do NOT use a cloth shop towel. The color of the towel will transfer to the headlining
assembly, leaving an unremovable stain.
 Do NOT use paper shop towels, as they will leave a lint residue on the surface.
 Do NOT use any cleaner other than the Zep® Foaming Glass Cleaner specified.
4. Spray a generous amount of Zep® Foaming
Glass Cleaner directly onto the stained
area(s) of the headlining assembly.
Figure 19.
NOTE
If working on a larger stain area, work an
area of about 12” X 12” at a time.
5. Allow the foam to sit for 30 seconds.
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Headlining Assembly Cleaning Procedure (continued)
6. Scrub the foam into the headlining
assembly with a microfiber towel.
Figure 20.
NOTE
This process should take AT LEAST 30
seconds per 12” X 12” area.
7. Using a compressed air nozzle, blow air
across the affected area until it is dry.
Figure 21.
NOTICE
 Blow air across the affected area at a
30-degree angle to avoid damage.
 Ensure the compressed air line is fitted
with a water trap to avoid moisture
spray that could stain the
headlining assembly.
8. Inspect the headlining assembly condition AFTER cleaning. The headlining assembly should
have NO visible stains remaining.
Have ALL the stains been removed?

YES — Go to the Roof Rail Garnish Clips and Pad Replacement Procedures section.

NO — Repeat steps 1 – 7 up to three times at EACH stain location.
If it is NOT possible to remove ALL stains after NO MORE than three rounds
of cleaning, the headlining assembly will require replacement. Take photos of the
stains on the headlining assembly after cleaning with the RO and VIN in the frame
and continue to the CSP Inspection Website Submission Procedure section.
© 2022 Toyota Motor Sales, USA
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April 5, 2023
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Water Entry From One or More Roof Rail Garnish Clips
CSP Inspection Website Submission Procedure
CSP inspection website submission is required for ALL vehicles with organic growth that require
headlining assembly replacement (due to failed inspection or cleaning), or with water damaged
parts found that require replacement beyond the parts listed in this Service Bulletin.
1. Take photographs of ALL water damaged parts, headlining assembly stains, and parts found
with organic growth.
NOTE
The photographs are required to have the RO and VIN present in the frame.
2. Go to the CSP Inspection Website shown below and document the condition of the vehicle
following the instructions and uploading the photos.

USA, SERVCO dealer: https://22te05.imagespm.info/

Puerto Rico USTT/Canadian Dealer: https://22te05.imagespm.info/
3. Use your dealer code as the login ID, and “XXXXX” as the default password.
4. AFTER completion of the website submission the FTS will review the documentation. AFTER
it has been reviewed by the FTS, the system will provide approval via email to move forward
with the repair or may ask for additional information to be submitted.
5. Once approval is received, proceed with the vehicle repair. If the vehicle has organic growth,
upon approval from the FTS, the website will route the approval to ServproTM so that
scheduling of the odor remediation can occur. Refer to T-SB-0094-21 Odor Remediation
After Water Intrusion.
NOTE
 After remediation results are finalized, ServproTM will directly invoice the dealer. Dealers will be
reimbursed for the expense via sublet.
 It is the dealer’s responsibility to pay the invoice in a timely manner.
© 2022 Toyota Motor Sales, USA
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April 5, 2023
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Water Entry From One or More Roof Rail Garnish Clips
Roof Rail Garnish Clips and Pad Replacement Procedures
1. Remove the left-hand side and right-hand side roof rail garnish clips and pad.
Refer to TIS, applicable model and model year Repair Manual:

2019 – 2021 RAV4:
Vehicle Exterior – Exterior Panels/Trim – “Exterior Panels / Trim: Roof Rack: Removal”

2019 – 2021 RAV4 HV:
Vehicle Exterior – Exterior Panels/Trim – “Exterior Panels / Trim: Roof Rack: Removal”

2021 RAV4 Prime:
Vehicle Exterior – Exterior Panels/Trim – “Exterior Panels / Trim: Roof
Garnish: Removal”
2. Ensure the countermeasure clips and pad are NOT damaged.
3. Carefully install the NEW left-hand side and right-hand side roof rail garnish clips and pad
and reinstall the roof rail garnish to avoid damage.
Refer to TIS, applicable model and model year Repair Manual:

2019 – 2021 RAV4:
Vehicle Exterior – Exterior Panels/Trim – “Exterior Panels / Trim: Roof Rack: Installation”

2019 – 2021 RAV4 HV:
Vehicle Exterior – Exterior Panels/Trim – “Exterior Panels / Trim: Roof Rack: Installation”

2021 RAV4 Prime:
Vehicle Exterior – Exterior Panels/Trim – “Exterior Panels / Trim: Roof
Garnish: Installation”
4. Was there organic growth found on the vehicle?

YES — Go to the Headlining Assembly Replacement Procedure section.

NO — Continue to step 5.
5. Was the headlining assembly water stain a gray color?

YES — Continue to step 6.

NO — Go to the Headlining Assembly Replacement Procedure section.
6. Were there four or more stains present on the headlining assembly?

YES — Go to the Headlining Assembly Replacement Procedure section.

NO — Continue to step 7.
7. Were ALL stains removed from the headlining assembly?

YES — The repair is complete, confirm the condition no longer exists.

NO — Continue to the Headlining Assembly Replacement Procedure section.
© 2022 Toyota Motor Sales, USA
T-SB-0016-23
April 5, 2023
Water Entry From One or More Roof Rail Garnish Clips
Headlining Assembly Replacement Procedure
1. Remove the vehicle headlining assembly.
Refer to TIS, applicable model and model year Repair Manual:
 2019 – 2020 RAV4:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Removal”
 2021 RAV4:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Removal”
 2019 – 2020 RAV4 HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Removal”
 2021 RAV4 HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Removal”
 2021 RAV4 Prime:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Removal”
2. Install the NEW vehicle headlining assembly.
Refer to TIS, applicable model and model year Repair Manual:

2019 – 2020 RAV4:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Installation”

2021 RAV4:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Installation”

2019 – 2020 RAV4 HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Installation”
© 2022 Toyota Motor Sales, USA
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Water Entry From One or More Roof Rail Garnish Clips
Headlining Assembly Replacement Procedure (continued)

2021 RAV4 HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Installation”
 2021 RAV4 Prime:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof
Headlining: Installation”
3. The repair is complete, confirm the condition is no longer present.
NOTE
If applicable, replace the approved water damaged components per the applicable model and model
year Repair Manual.
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