SIB620123

Service Information Bulletin
Instruments
April 14, 2023
62 01 23
SERVICE ACTION: TFT SOFTWARE UPDATE
MODEL
Model
K53/12
K54/12
Model Description
R 1250 R
R 1250 RS
The affected vehicles have been marked with campaign number 0062070000 in AIR.
In order to determine if a specific motorcycle is affected by this campaign it will be necessary to verify
the vehicle VIN in AIR (Aftersales Information Research). Based on the response of the system, either
proceed with the repair or take no further action. Please note, open campaigns or vehicle stops may
not appear in DCS Warranty Vehicle Inquiry or sales systems until 24-72 hours after they are
announced, therefore AIR is always the recommended method for determining open campaigns and
vehicle stops.
SITUATION
With the second model update of the R 1250 R and R 1250 RS, the “Sport” view in the TFT display is
part of the standard equipment. This subfunction is not activated in vehicles that are not equipped with
optional equipment “224 Drive modes Pro”.
This issue will be repaired in Series production August 2023.
PROCEDURE
Customers with affected vehicles will be notified by a customer letter regarding the missing sport
screen view and the option to have it enabled at a later time.
For vehicles that have not yet been delivered, customers must be informed of the missing "Sport” view
screen when the vehicle is delivered.
The “Sport” view can be activated with a vehicle software update to I-level K001-23-07-500 in the TFT
display (available with ISTA version 4.41.3x, planned to be release end of May 2023.).
Overview of “Sport” view
© 2023, BMW of North America, LLC. The contents of this document are confidential and should not be shared with third
parties for distribution. All pricing subject to change.
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CLAIM INFORMATION
Please submit claims via the normal claim process using the information below:
Defect code
00 62 07 00 00
Enabling the sport screen view
Labor Operation
+61 00 502
61 00 510
Checking the software
Programming control units of vehicle (along with testing software)
2 FRU
2 FRU
FRUs includes all repair procedures to complete the task with allowance for necessary ancillary tasks
(e.g., visual inspection, lubrication, cleaning parts etc.) and administrative tasks.
There is no main labor operation code mapped for this repair. You do not need a main labor operation
code to claim this repair.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Contact the BMW Technical Support Group via TSARA
Submit an IDS ticket to the Warranty Department
Submit an IDS ticket to the Motorrad Parts Department
© 2023, BMW of North America, LLC. The contents of this document are confidential and should not be shared with third
parties for distribution. All pricing subject to change.
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