V9119032056716_6
Service Bulletin Details
Public Details for: V9119032056716_6
Update programming for infotainment system malfunctions. Updated to include additional labor operation & time units in warranty table.
Models from 2019
2019 VOLKSWAGEN ARTEON |
2019 VOLKSWAGEN ATLAS |
2019 VOLKSWAGEN GOLF |
2019 VOLKSWAGEN GOLF R |
2019 VOLKSWAGEN GOLF SPORTWAGEN |
2019 VOLKSWAGEN GTI |
2019 VOLKSWAGEN JETTA |
2019 VOLKSWAGEN TIGUAN |
Models from 2018
2018 VOLKSWAGEN ATLAS |
2018 VOLKSWAGEN GOLF |
2018 VOLKSWAGEN GOLF R |
2018 VOLKSWAGEN GOLF SPORTWAGEN |
2018 VOLKSWAGEN GTI |
2018 VOLKSWAGEN TIGUAN |
Technical Service Bulletin 91-19-03 - MIB2 MQB Composition & Discover Media Infotainment System Malfunctions Transaction No: 2056716/6 Release date: 5/11/2023 Condition Applicable Vehicles Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To PR Code Atlas, Golf, Golf R, GTI, Golf Sportwagen, Tiguan LWB 2018-2019 All All All All I8F Arteon, Jetta 2019 All All All All I8F Revision Table Instance Number Published Date Version Number Reason For Update 2056716/6 5/11/2023 91-19-03 Update warranty table to include updating infotainment system software via USB drive. 2056716/5 4/25/2023 91-19-03 Update to SD Card text under programming instruction. 2056716/4 4/25/2023 91-19-03 Update to procedure. 2056716/3 4/17/2023 91-19-03 Update to procedure. 2056716/2 10/13/20 91-19-03 Update to procedure. 2056716/1 10/23/2019 91-19-03 Original publication. Note: This bulletin applies only to vehicles equipped with PR code I8F. In addition to the symptoms listed below, this programming update proactively improves other infotainment system characteristics. Page 1 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-19-03 - MIB2 MQB Composition & Discover Media Infotainment System Malfunctions Transaction No: 2056716/6 Release date: 5/11/2023 The customer may report one or more of the following symptoms: Infotainment system freezes or reboots. Infotainment display is blank or black. Loss of audio output Volume control malfunctions Navigation system malfunctions Poor call clarity during hands free call Frequency of the radio automatically switches to 87.7 MHz Abnormal noise(s) from audio system Radio preset malfunction Visible line(s) in MIB display Apple Car-Play malfunctions Technical Background This procedure resolves the concern(s) specified above by updating the MIB2 Infotainment System software to the latest level 0883. Note: Vehicles with SW level 0890 will accept this update. Production Solution Not applicable. Service Note: This technical bulletin must be read in its entirety before attempting the software update. Software Update Procedure 1. Connect MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery. 2. Switch the ignition to the ON position. 3. Switch ON the Infotainment System. 4. Check the Software Version by pressing the “Menu” button. Page 2 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-19-03 - MIB2 MQB Composition & Discover Media Infotainment System Malfunctions Transaction No: 2056716/6 Release date: 5/11/2023 5. Page over in the Infotainment menu and select “Settings” from the touchscreen menu. 6. In “System Settings”, scroll down to select “System Information” from the touchscreen menu. If the current software level displayed is any of the following versions, proceed with this Technical Bulletin: 0842, 0867, 0870, 0876, 0879, 0890. If the current software level is at 0883, this work procedure does not apply. Create the SD card with the SD Creator: Refer to Technical Bulletin 00-19-04 Set Up SD Creator to Obtain Software Updates (2054866). Use SD card part number 3G0.919.360.SR Update Programming: 1. Insert the SD card 3G0.919.360.SR into the SD card reader. 2. Press and hold the “Menu” button on the MIB display for 10 seconds until “Service Mode” is entered. 3. Follow all on-screen prompts through completion of the SD card update. 4. Once the SD update portion has completed, connect the ODIS tester and initiate Guided Fault Finding (GFF). Allow GFF to perform interrogation of all vehicle modules. 5. Once interrogation is complete, click on the “Special Functions” tab. 6. Under “005F – Information electronics module 1 -J794-”, select “Adapting software”. 7. From the SVM menu screen, select option 2 “Software update via measure code”. 8. When prompted, enter measure code 3700. 9. Follow all prompts through completion of the test plan. 10. Once the update is complete, exit GFF and remove the SD card. Tip: The infotainment screen may reboot and/or go blank one or more times during the update. This is normal. Page 3 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-19-03 - MIB2 MQB Composition & Discover Media Infotainment System Malfunctions Transaction No: 2056716/6 Release date: 5/11/2023 Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual 1) Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Atlas, Golf, Golf R, GTI, Golf Sportwagen, Tiguan LWB 2018-2019 All All All All Arteon, Jetta 2019 All All All All SAGA Coding Claim Type: Use applicable Claim Type 1) Service Number: 9193 Damage Code HST Damage Location (Depends on Service No.) -- -- 0039 GRO 2) Parts Manufacturer Labor Operation 3) : Charge Battery 27068950 = See Elsa for latest time units. Labor Operation 3) Update infotainment system software via USB drive 91932599 = 30 TU Labor Operation 3) : Update Programming 91931999 = See GFF Time expenditure. Causal Part: Select Labor Operation 91931999 Diagnostic Time 4) 70 TU max. GFF Time expenditure Road Test 01210002 = 00 TU 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU max. YES NO NO Page 4 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-19-03 - MIB2 MQB Composition & Discover Media Infotainment System Malfunctions Transaction No: 2056716/6 Release date: 5/11/2023 Claim Comment: Input “As per Technical Bulletin 2056716” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only. 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. Required Parts and Tools No Special Parts required. Tool Description Tool No: Midtronics Battery Tester/Charger MTRMSP0702 battery maintainer/charger VAS Diagnostic Tool VAS 6150/X & VAS 6160/X and ODIS Service with: current online updates SD Card: 3G0.919.360.SR Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 5 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.