A402354204342416
Service Bulletin Details
Public Details for: A402354204342416
This bulletin provides instructions for instances where squeaking or creaking noises are heard when the vehicle is driven on uneven roads.
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Technical Service Bulletin 40 Creaking/squeaking noises from the front end on uneven roads 40 23 54 2043424/16 May 8, 2023. Supersedes Technical Service Bulletin Group 40 number 23-53 dated April 5, 2023, for reasons listed below. Model(s) A3, and S3 Year All Not Applicable 2015 – 2020 2015 – 2019 A3 Sportback etron 2016 – 2018 Q3 Vehicle-Specific Equipment 2022 – 2023 A3 Cabriolet RS 3 VIN Range 2017 – 2020 2022 – 2023 2019 – 2023 Condition REVISION HISTORY Revision Date Purpose 16 - Revised Warranty (Updated Labor Operations) 15 04/05/2023 Revised Parts and Tools (Updated Part Numbers) 14 02/21/2023 Revised Warranty (Updated Labor Operations) Customer states: Creaking/squeaking noises are heard from the left front or right front area of the vehicle when it is driven on uneven roads. Technical Background Note: Try to duplicate this condition exactly. If you cannot, do not perform this TSB. Page 1 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Overview of the lower control arm and bushing (Figure 1). Figure 1. Lower control arm and bushing. The rear bonded rubber bushings of the front lower control arms have kidney-shaped slits (Figure 2). When the vehicle is driven on uneven roads, areas A and B (Figure 2) may come in contact, creating a creaking/squeaking noise. Figure 2. Kidney-shaped slits (yellow arrows) of the rear bonded rubber bushings. Production Solution Not Applicable Page 2 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Remove both front lower control arms. Follow instructions in Elsa at Repair Manual, Chassis >> Suspension, Wheels, Steering >> Front Suspension >> Lower Control Arm and Ball Joint >> Lower Control Arm, Removing and Installing. 2. Evenly grease the kidney-shaped slits of the bonded rubber bushing (Figure 3, the area shown red) from above with 0.1g of lithium grease (part number G 052 150 A2). Use a paintbrush to apply the grease. Note: The lithium grease must only be applied to the areas shown in red (Figure 3). Figure 3. Lithium grease is applied on the red highlighted area only. 3. Reinstall all components according to Elsa. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 4020 Damage Code: 0020 Page 3 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Diagnostic Time: Both lower control arms 4017 20XX remove + reinstall See SRT with associated operations Deactivate/Activate HV system voltage 9310 8350 See SRT with associated operations Grease 2 bonded rubber bushings 4020 4299 10 TU GFF Not Allowed 0 TU Road test prior to service procedure 0121 0002 10 TU Road test after service procedure 0121 0004 10 TU As per TSB 2043424/16 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity G 052150A2 Lithium grease 1 See ETKA One-time use hardware according to Elsa As needed See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA G 052150S0 (This number should be used in the SAGA warranty claim only) Additional Information More information on this system can be found in the following resources: • Elsa: Chassis >> Suspension, Wheels, Steering >> Front Suspension >> Lower Control Arm and Ball Joint >> Lower Control Arm, Removing and Installing. All parts and service references provided in this TSB (2043424) are subject to change and/or removal. Page 4 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 5 of 5 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.