TB001601

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
All except
Routan
2012-2016
All
All
All
All
Condition
00 16 01 February 2, 2016 2034407 Supersedes Technical Bulletin V001304 dated September 23, 2013 to
include current model year vehicles.
Choosing Service Numbers – Transmission and Drivetrain
Note:
Proper use of transmission and/or drivetrain Service Numbers will assist Volkswagen in expediting solutions to
the market for various customer concerns.
Technical Background
To ensure that customer concerns are being properly addressed, please reference the following information for
examples of the Service Numbers available for customer concerns/technician findings. Proper Service Number
usage will ensure customer concerns/technician findings are properly addressed allowing for more accurate and
timely repair information, Updates and Technical Bulletins.
Clutch-Related Service Numbers
If the customer is experiencing clutch related issues and the concern is found to be within the clutch components,
please use the following Service Numbers below.
Example: there is a noise during clutch operation and the throw-out bearing is deemed faulty. Replace the
throw-out bearing and use Service Number 3045 for warranty submission not 3056 or 3005. This will allow
Volkswagen to clearly identify the cause of the failure.
Clutch related Service Numbers
Clutch pedal
3005
Master Cylinder
3020
5 Speed Slave Cylinder
3030
6 Speed Slave Cylinder
3051
Throw-out Bearing
3045
Page 1 of 4
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Pressure Plate
3052
Clutch
3056
Flywheel (single mass)
1360
Flywheel (dual mass)
1362
Standard Gearbox-Related Service Numbers
If the customer is experiencing manual gearbox related issues and the concern is found to be within the standard
gearbox, please use the following Service Numbers below.
Example: there is a grinding noise during 3rd gear shifts and the 3rd gear set is faulty. Replace the 3rd gear set
and use Service Number 3573 for warranty submission not 3435. In cases where the noise is not duplicated or
deemed normal also use 3573, because the customer concern is based around the 3rd gear set within the
transmission.
Standard Gearbox related Service Numbers
5/6 Speed Gearbox
3435
1st gear concerns
3571
2nd Gear Concerns
3572
3rd Gear Concerns
3573
4th Gear Concerns
3574
5th Gear Concerns
3575
6th gear Concerns
3563
Reverse Gear Concerns
3578
Page 2 of 4
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Automatic Transmission-Related Service Numbers
If the customer is experiencing automatic transmission-related issues and the concern is found to be within the
automatic transmission, use the following Service Numbers.
Example: There is an abnormal noise from the automatic transmission and the gearbox is deemed faulty.
Replace the gearbox and use Service Number 3735 for warranty submission, not 3435, because the automatic
transmission is not considered a standard gearbox. In cases where the valve body is at fault for the shifting
concern and the valve body is replaced, use 3877, not 3735. For customer concerns that cannot be
duplicated, please use 3735. For automatic transmission software updates, please use 3730.
Automatic Transmission related Service Numbers
Automatic Transmission
3735
Torque Converter
3250
Valve Body
3877
TCM Replacement or Flash
3730
DSG Transmission-Related Service Numbers
If the customer is experiencing automatic transmission-related issues and the concern is found to be within the
automatic transmission, use the following Service Numbers.
Example: There is an abnormal shift from the DSG gearbox and the gearbox is deemed faulty. Replace the
gearbox and use Service Number 3435 for warranty submission, not 3735 in chart #3, because the DSG is
considered a standard gearbox. In cases where the mechatronic unit is at fault for the shifting concern and the
mechatronic unit is replaced, use 3511, not 3435. For customer concerns that cannot be duplicated, please
use 3435. For DSG software updates, please use 3730.
DSG Transmission related Service Numbers
DSG Gearbox
3435
Multiple Clutch
3060
Mechatronic Unit Replacement
3511
Mechatronic Unit Flash
3730
Page 3 of 4
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Drivetrain-Related Service Numbers
If the customer is experiencing drivetrain related issues and the concern is found to be within the drivetrain
components, please use the following Service Numbers below.
Example: There is noise while driving and the bevel box is faulty. Replace the bevel box and use PID 3970 for
warranty submission not 3735 in chart #3.
Drivetrain related Service Numbers
Bevel Box
3970
Transfer Case
3965
Front Axle
3901
Rear Axle
3988
Haldex Rear Axle
3971
Production Solution
Information only.
Service
Information only.
Warranty
Information only.
Required Parts and Tools
Information only.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 4 of 4
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.