Edition13

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the ElsaWeb
Newsletter section in the Technician References menu.
Edition 13: November 26, 2012
Content
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Quality Rewards
Program
Feedback Corner
Technical Bulletins
Tech Tips
Campaigns
Updates
Repair Manuals
Wiring Diagrams
Suggestions
Quality Rewards Program
The ElsaWeb Feedback Quality Rewards program was a huge success in 2012 and we thank all
of you who took the time to participate by providing so much valuable feedback. The Quality
Rewards program will be coming to a close at the end of 2012, but you can still earn
generationVW bucks for each feedback that you send in until the end of the year.
Just because the rewards program is ending does not mean the feedback should. In 2013 we
encourage you to continue sending in feedbacks to help increase the quality of the Service
Information and make the content better for everyone. So, keep those feedbacks coming, and
remember, the generationVW bucks are automatically added to your account and can be used
for a variety of great prizes.
Rewards:
 5 Feedback Submissions: Copper-colored magnetic coin, plus 500 generationVW bucks
 10 Feedback Submissions: Silver-colored magnetic coin, plus 500 generationVW bucks
 15 Feedback Submissions: Gold-colored magnetic coin, plus 5,000 generationVW
bucks
 (Total of 6,000 Winner’s Circle points possible)
Feedback Corner
This week’s feedback is from Rene, regarding a 2010 Routan Tech Tip. He states:
"This Tech Tip doesn't apply to the Routan even though it pulls up by VIN. I was looking for
info for the fuel filter and this Tech Tip didn't apply."
This feedback was reviewed by the Service Information Team and was updated in ElsaWeb to not
show up for Routans, being it doesn't apply. Rene included his full name and email address with
the feedback and will be receiving Generation VW Bucks for helping improve the quality of the
repair information.
Feedback Status
New
Completed To Factory
4
15
2
*Please note that this feedback feature is not the place to obtain technical assistance on Volkswagen vehicles, or to
report potential issues you may have experienced with a vehicle. If you require assistance in repairing or diagnosing a
vehicle issue, or wish to report a technical issue, please create a Volkswagen Technical Assistance ticket and contact the
Volkswagen Technical Helpline at (800)-678-2389.
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Technical Bulletins
No new Technical Bulletins in ElsaWeb.
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Tech Tips
Currently, the Service Information Team is working to move the Tech Tips to ElsaWeb. The Team
has transferred the majority of the 2008–2012 Tech Tips to ElsaWeb and is continuing to work
to transfer all Tech Tips over the next few months. The Team thanks you for your patience during
this transition.
94-11-04TT - Powertrain Control Module (PCM) Adaptation
Model(s)
Year
Routan
2009—2013
Eng. Code Trans. Code VIN Range From VIN Range To
All
All
All
All
For any concerns regarding adaptation of the PCM, make sure the StarMOBILE diagnostic
tool is updated to the latest level (currently 10.04.15) and use the following screens to
perform the adaptation.
If StarMOBILE diagnostic tool requires software update, file can be downloaded from a link
in document VSS-12-02, available on ServiceNet under Workshop Equipment>
StarMOBILE Diagnostic Tool> Service Information.
61-12-04TT - Convertible Top Inoperative With Faults 03053, 03055, and/or 03057
Stored
Model(s)
Year
Eng. Code Trans. Code
EOS
2007—2013
All
All
VIN Range
From
VIN Range To
All
All
When diagnosing a customer concern of convertible top inoperative with faults 03053-008
“Left Roof Pillar Lock Sensor G558 implausible signal”, 03055-008 “Rear Window Frame
Left Lock Sensor G560 implausible signal”, and/or 03057-008 “Rear Window Frame
Opening Sensor G562 implausible signal” stored in convertible top, start by inspecting
M35 splice in convertible top harness. Splice is located near left rear convertible top drain,
as shown below.
92-12-01TT - Rain Sensing Windshield Wipers
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Passat
2012
All
All
All
All
Be aware that 2012 Passat vehicles are not equipped with the rain sensing windshield wiper
function. This function may also be referred to as auto wipers or automatic wipers. The
G397 Rain/light recognition sensor is present on all 2012 Passat vehicles, but this sensor is
used only for auto headlamp function.
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Campaigns
No new Campaigns in ElsaWeb.
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Updates
No new Updates in ElsaWeb.
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Repair Manuals
No new Repair Manuals in ElsaWeb.
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Wiring Diagrams
No new Wiring Diagrams in ElsaWeb.
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Suggestions:
Please send comments or suggestions to: [email protected]
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© 2012 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted
to other sites, without the prior expressed written permission of the publisher.