PIE0753
Service Bulletin Details
Public Details for: PIE0753
This engineering information (ei) will assist gm to recover a small number of electric vehicle battery packs from customer-owned vehicles in the field for further engineering study and analysis.
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2024
2024 GMC HUMMER EV |
Models from 2023
2023 BRIGHTDROP ZEVO 600 |
2023 CADILLAC LYRIQ |
2023 CHEVROLET BOLT EUV |
2023 CHEVROLET BOLT EV |
2023 GMC HUMMER EV |
Models from 2022
2022 BRIGHTDROP EV600 |
2022 CHEVROLET BOLT EUV |
2022 CHEVROLET BOLT EV |
2022 GMC HUMMER EV |
Models from 2021
2021 CHEVROLET BOLT EV |
Models from 2020
2020 CHEVROLET BOLT EV |
Models from 2019
2019 CHEVROLET BOLT EV |
Models from 2018
2018 CHEVROLET BOLT EV |
Models from 2017
2017 CHEVROLET BOLT EV |
Subject: Engineering Information – Information on Selective Battery Pack Replacement for Analysis Attention: Proceed with this EI ONLY if the PIE number is listed in the Global Warranty Management / Investigate History link (GWM/IVH). If the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published service information. THIS IS NOT A RECALL. Refer to the latest version of Service Bulletin 04-00-89-053 for more details on the use of Engineering Information bulletins. Brand: Model: Model Year: VIN Breakpoint: from to from to EV600 2022 2022 — — Zevo 600 2023 2023 Cadillac LYRIQ 2023 Chevrolet Bolt EUV 2022 Bolt EV 2017 HUMMER EV 2022 HUMMER EV SUV 2024 BrightDrop GMC Engine: Transmission: — — 2024 Involved Region or Country U.S. Dealers ONLY Condition GM recovers a small number of electric vehicle battery packs from customer-owned vehicles in the field each year for further engineering study and analysis. This program helps GM improve future EV products, analyze the performance of the battery packs in customer-driven EVs, and proactively identify and correct potential issues before they can impact battery or vehicle performance. GM selects batteries for participation in this program based on various engineering criteria, including manufacturing data, vehicle location, vehicle mileage, and battery charging behavior. The customers involved will be contacted proactively by GM to visit a GM EV certified dealer for a battery pack replacement under warranty. Correction Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must be performed by a technician who has successfully completed the required training. Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. If you have been contacted by with the above concern, perform the following: 1. Verify that this PIE0753 appears in IVH for this vehicle’s VIN. 2. Verify the warranty coverage. If the vehicle does not have active high voltage battery warranty, DO NOT proceed with this EI. 3. Contact GM Technical Assistance via DCM to start a case and reference PIE0753 to pre-authorize the battery pack replacement. 4. Follow the appropriate document below to complete the battery order with the Battery Service Center (Speirs New Technologies). Reference PIE0753 when ordering. • • Bolt EUV and Bolt EV - 19-NA-194 HUMMER EV/HUMMER EV SUV/BrightDrop - latest version of PIT5857 1 • LYRIQ - latest version of PIP5859 Important: The high voltage battery pack should be replaced following published SI procedures (Drive Motor Battery Replacement and Shipping Preparation). 5. Follow normal steps to determine if any hazards exist. If any of these conditions exist, contact TAC BEFORE proceeding. • If coolant/water is inside the battery pack. Refer to the High Voltage System Inspection document in SI and follow steps for Battery Coolant Level Low. • Any physical damage to the battery pack. 6. Record all DTCs present in any module on the repair order then follow published service procedures to replace the High Voltage Battery pack. 7. Follow published procedures to prepare the removed battery for return shipping: 8. • • Bolt EUV and Bolt EV - Drive Motor Battery Replacement and Shipping Preparation • LYRIQ - Hybrid/Electric Vehicle Battery Pack Replacement and Shipping Preparation HUMMER EV/HUMMER EV SUV/BrightDrop - 22-NA-005: Information on Opening / Closure Instructions for DDR and Hybrid/Electric Vehicle Battery Pack Replacement and Shipping Preparation Follow the core return process outlined in one of the bulletins/PIs below: • • • Bolt EUV and Bolt EV - 19-NA-194 HUMMER EV/HUMMER EV SUV/BrightDrop - latest version of PIT5857 LYRIQ - latest version of PIP5859 If DTCs are set or additional customer concerns are noted on the RO, proceed with diagnosis and repair using the published service procedures found in SI for those concerns. Warranty Information For vehicles repaired per this EI and under the EV Limited Component Warranty, use the following appropriate labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 5080368* Engineering Information - Information on Selective Battery Pack Replacement for Analysis 0.2 hr 5031030 Drive Motor Battery Replacement and Shipping Preparation – Engineering Investigation – Bolt EV/EUV only Use Published Labor Operation Time 5031630 Hybrid/Electric Vehicle Battery Pack Replacement and Shipping Preparation – BrightDrop, Hummer or LYRIQ *This is a unique Labor Operation for bulletin use only. Version 1 Modified Released May 31, 2023 2