A912304205607617
Service Bulletin Details
Public Details for: A912304205607617
This bulletin provides information for when there is no communication to the telematics control module.
Models from 2020
Models from 2019
Technical Service Bulletin 91 No diagnostics communication to the telematics control module 91 23 04 2056076/17 June 12, 2023. Supersedes Technical Service Bulletin Group 91 number 22-30 dated September 23, 2022, for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment All ConBox Low All Audi Vehicles 2019 – 2020 Condition REVISION HISTORY Revision Date Purpose 17 - Revised header (updated software filter) Revised Condition (added criterions) Revised Service (added software update) 16 09/23/2022 Revised Warranty (Update Service Number) 15 09/14/2022 Revised header (filtered out vehicles with gateway SW 01XX) Customer states: • An SOS Warning might be displayed in the instrument cluster (Figure 1). Figure 1. Emergency call malfunction warning. Or • Connectivity features like remote locking and unlocking are not working. Or • No diagnostics communication can be established to the control module for the emergency call module and communication unit (telematics control module or ConBox), J949 (address word 0075) during vehicle diagnostics. Workshop findings: • Criterion 1: Page 1 of 6 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin No diagnostics communication can be established with the control module for the emergency call module and communication unit (telematics control module or ConBox), J949 (address word 0075) via ODIS. • Criterion 2: The following DTC may be entered in Databus Control Module –J533- (address word 0019) but the ConBox (address word 0075) can be addressed via ODIS: • DTC U142100: Control module for emergency call module and communication unit no communication. Note: This TSB only applies to vehicles that have no diagnostics communication to the telematics control module, J949 (address word 0075). If DTC U153E00 is entered in the telematics control module, J949 (address word 0075), please reference TSB 2055945: 91 SOS Emergency call function deactivated message in the cluster, DTC U153E00 stored in the telematics module. Technical Background A software bug can cause the control module to freeze during a cold start. Production Solution Not Applicable Service Criterion 1: (Not required if the ConBox (address word 0075) is addressable via ODIS): 1. Remove and unplug the telematics control module, J949 (address word 0075) according to the Elsa Repair Manual. Page 2 of 6 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 2. Open the battery compartment of the telematics control module, J949 (address word 0075), and disconnect the backup battery (Figures 2 - 3). Figure 2. Backup battery compartment location. Figure 3. Backup battery connector (no release mechanism). 3. Remove the fuse supplying power to the data bus onboard diagnostic interface, J533 (address word 0019). Please consult Elsa or the vehicle owner’s manual as to the fuse location for the specific model on which you are working. Note: Page 3 of 6 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin The vehicle is not able to be moved under its own power while J533 is without power. Please make sure the vehicle is parked in a suitable location for the duration of the procedure. 4. Leave the battery and Gateway fuse disconnected for approximately 20 minutes, then reinstall the fuse. 5. Reinstall the backup battery back into the telematics control module, J949 (address word 0075). 6. Reinstall the telematics control module, J949 (address word 0075) back into the vehicle. 7. If ODIS still cannot connect to the telematics control module, J949 (address word 0075), then follow the ODIS test plan and replace the telematics control module with part number 992 035 286 C. If ODIS can connect to the telematics control module, J949 (address word 0075) after this procedure, continue with Criterion 2. Criterion 2: SVM Update Instructions Always use DoIP when flashing a control module via ODIS in supported vehicles. To Activate DoIP, select Administration>>General>>GFF Process>>DoIP communication>>Only allow DoIP communication This setting will automatically reset when the diagnostic session is ended. You can tell if DoIP is active by observing a red LED on the VAS 6154(A) 1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 2. Update the telematics control module, J949 (address word 0075) using the SVM action code as listed in the table below, if necessary: SVM Code Input Old Old New New Software Software Software Software Part Number Version Part Number Version Model (or higher) A4/A5/A6/A7/A8/Q5/Q7/Q8/e-tron Quattro 4K1035283C 0233 4K1035283K (or higher) 0420 75A027 Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. Page 4 of 6 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9145 Damage Code: 0039 Criterion 1 only: Labor Operations: Telematics control module remove + reinstall 9170 1950 Or 9170 1900 Or See SRT and associated predecessor by model 9170 1952 Remove and reinstall the telematics control module backup battery 9170 1999 Remove and reinstall the fuse for the Data Bus on 9035 1999 Board Diagnostic Interface Diagnostic Time: 5 TU 5 TU GFF 0150 0000 Time stated on the diagnostic protocol (Max 20 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Labor Operations: Software Update 0151 0000 Time stated on the diagnostic protocol (Max 85 TU) Diagnostic Time: GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Criterion 2 only: As per TSB 2056076/17 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Page 5 of 6 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Required Parts and Tools The part numbers mentioned in this TSB are different from the ones listed in ETKA. Only use parts listed in this TSB, this includes superseding part numbers! Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA 992035286C Telematics Control Module (if required under Criterion 1) 01 Additional Information The following Technical Service Bulletin(s) may be necessary to complete this procedure: • TSB 2055945, 91 SOS Emergency call function deactivated message in the cluster, DTC U153E00 stored in the telematics module. • TSB 2011732: 00 Software Version Management (SVM), operating instructions. • Owner’s Manual: Fuses. • Elsa: Wiring Diagrams >> Component Locations >> Fuses. All part and service references provided in this TSB (2056076) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 6 of 6 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.