A4023632047758_1

Technical Service Bulletin
40 Front shock absorber cap, cracking noises/spring jumps when steering or when maneuvering
40 23 63 2047758/11 June 29, 2023. Supersedes Technical Service Bulletin Group 40 number 23-59 dated June
6, 2023, for reasons listed below.
Model(s)
A3, and S3
Year
Vehicle-Specific Equipment
All
Not Applicable
2015 – 2020
2022 – 2024
A3 Cabriolet
2015 – 2019
A3 Sportback etron
2016 – 2018
TT, TTS, and TT
Roadster
2016 – 2023
RS 3
VIN Range
2017 – 2020
2022 – 2024
TT RS
2018 – 2022
Q3
2019 - 2024
Condition
REVISION HISTORY
Revision
Date
Purpose
11
-
Revised header (Added Model Year)
10
06/06/2023
Revised Required Parts and Tools (Added Part Number)
9
05/24/2023
Revised Required Parts and Tools (Added Part Number)
Customer states:
• Cracking noises/spring jumps when steering or when maneuvering.
• The noise can be reproduced when at least two people are in the vehicle and the steering wheel is turned just
before the right/left stop.
Technical Background
The buffer stop for the shock absorber (Figure 1, 1) can cause noises if it touches the front shock absorber cap
(Figure 1, 2).
Page 1 of 3
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not Applicable
Service
Lightly lubricate the contact surface (red dotted
line) between the buffer stop for the shock
absorber (Figure 1, 1) and the front shock
absorber cap (Figure 1, 2) with 5 grams grease
G 000 405 A2 per side.
Figure 1. Shock absorber and buffer stop.
Tip: Check the protective sleeve of the front shock absorber for correct fit, they should turn easily in the
axial deep-groove ball bearing/sleeve bearing.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
4098
Damage Code:
0020
Labor Operations:
Lubricate both front rubber stops
4098 5099
30 TU
Diagnostic Time:
GFF
No allowance
0 TU
Page 2 of 3
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Claim Comment:
As per TSB 2047758/11
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
G 000405A2
Grease
1
G 000405S0 (This number should be used in the
SAGA warranty claim only)
See ETKA
Fasteners, Bolts, Nuts, and See ETKA/ELSA
Screws as needed per the
Repair Manual
Additional Information
All parts and service references provided in this TSB (2047758) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.