A6923932063737_3
Service Bulletin Details
Public Details for: A6923932063737_3
This bulletin provides information for when noises are heard from the center console.
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 -
Models from 2024
| 2024 AUDI A6 |
| 2024 AUDI A7 |
| 2024 AUDI RS6 |
| 2024 AUDI RS6 AVANT |
| 2024 AUDI RS7 |
| 2024 AUDI S6 |
| 2024 AUDI S7 |
Models from 2023
| 2023 AUDI A6 |
| 2023 AUDI A6 ALLROAD |
| 2023 AUDI A7 |
| 2023 AUDI RS6 |
| 2023 AUDI RS6 AVANT |
| 2023 AUDI RS7 |
| 2023 AUDI S6 |
| 2023 AUDI S7 |
Models from 2022
| 2022 AUDI A6 |
| 2022 AUDI A6 ALLROAD |
| 2022 AUDI A7 |
| 2022 AUDI A7 PHEV |
| 2022 AUDI RS6 |
| 2022 AUDI RS6 AVANT |
| 2022 AUDI RS7 |
| 2022 AUDI S6 |
| 2022 AUDI S7 |
Models from 2021
| 2021 AUDI A6 |
| 2021 AUDI A6 ALLROAD |
| 2021 AUDI A7 |
| 2021 AUDI A7 PHEV |
| 2021 AUDI RS6 |
| 2021 AUDI RS6 AVANT |
| 2021 AUDI RS7 |
| 2021 AUDI S6 |
| 2021 AUDI S7 |
Models from 2019
| 2019 AUDI A6 |
| 2019 AUDI A7 |
Technical Service Bulletin 68 Noises from the front center console 69 23 93 2063737/3 June 30, 2023. Supersedes Technical Service Bulletin Group 68 number 22-35 dated April 16, 2022, for reasons listed below. Model(s) Year A6, and A7 2019 – 2024 A6 allroad, S6, and S7 2020 – 2024 RS 6 Avant, and RS 7 2021 – 2024 A7 e quattro 2021 – 2022 VIN Range Vehicle-Specific Equipment All Not Applicable Condition REVISION HISTORY Revision Date Purpose 3 - Revised header (Added model years) 2 04/16/2022 Revised header (Added model years) 1 06/21/2021 Initial publication Customer states: • They hear squeaking and rattling noises from the area of the lower MMI display in the front center console. • The noises occur with the driver’s and/or passenger’s knee leaning against the center console or when the lower MMI display provides haptic feedback. Workshop findings: • There is hard contact between the lower MMI display and the front center console insert/trim. Technical Background Page 1 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Due to the tight assembly tolerances, the lower MMI display may make contact with the center console insert/trim (Figure 1). Figure 1. Hard contact between lower MMI display and center console insert/trim. Production Solution Not Applicable Service 1. Check the gap between the lower MMI display and the center console insert/trim on both sides. 2. Make a note on what side the MMI display is touching the center console insert. 3. Remove the lower MMI display according to the repair manual in Elsa. Page 2 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 4. Only on the side of the contact, apply a strip of felt tape (approx. 3/4 x 3/8 inch) between the rib of the display mount and the trim frame to increase the gap to the display on that side only (Figure 2). Figure 2. Felt tape applied between the rib of the display mount and the trim frame. 5. Reinstall all parts removed. 6. Check the gap between the lower MMI display and the center console insert/trim. 7. Test drive vehicle to verify repair. Warranty Claim Type: • 110 up to 6 Months/6,000 Miles. • 1AM over 6 Months/6,000 Miles. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 6814 Damage Code: 0020 Page 3 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Labor Operations: Diagnostic Time: Claim Comment: Display and operating unit remove + reinstall 9193 1951 See SRT with associated operations Modify display and operating unit 9193 4999 10 TU GFF No allowance 0 TU Road test prior to the service procedure 0121 0002 10 TU Road test after the service procedure 0121 0004 10 TU As per TSB 2063737/3 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA 533863288A Felt strip (adhesive) 0.1 Additional Information All parts and service references provided in this TSB (2063737) are subject to change and/or removal. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.