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Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
RENOTIFICATION
VOLUNTARY SERVICE CAMPAIGN
JUNE 28, 2023
THIS IS A RENOTIFICATION OF AN EARLIER COMMUNICATION ISSUED ON AUGUST 19, 2022, WHICH NOTIFIED ALL OWNERS OF THE
AFFECTED 2014-2017 MY KIA FORTE AND FORTE KOUP VEHICLES OF A VOLUNTARY SERVICE CAMPAIGN. OUR RECORDS INDICATE
THAT YOU ARE THE CURRENT REGISTERED OWNER OF THIS VEHICLE AND THAT THIS SERVICE CAMPAIGN HAS NOT BEEN
COMPLETED.
KIA IS REQUESTING THAT YOU CONTACT AN AUTHORIZED KIA DEALERSHIP, AT YOUR EARLIEST CONVENIENCE, TO SCHEDULE AN
APPOINTMENT TO INSPECT AND, IF NECESSARY, REPLACE THE AFFECTED BRAKE LINE(S). DEALERS WILL ALSO APPLY
ADDITIONAL ANTI-CORROSION MATERIAL TO THE UNDERBODY COMPONENTS. THIS CAMPAIGN WILL BE PERFORMED AT NO
COST TO YOU.
IF YOU HAVE ALREADY TAKEN YOUR VEHICLE TO A KIA DEALER AND HAD THIS SERVICE CAMPAIGN PERFORMED, PLEASE
DISREGARD THIS NOTICE.
VOLUNTARY SERVICE CAMPAIGN
August 19, 2022
Dear Kia Forte Vehicle Owner:
Kia America, Inc. is conducting a Voluntary Service Campaign to inspect and, if necessary, replace brake line(s) in certain
2014-2017 MY Forte and Forte Koup vehicles that were originally sold in or are currently registered in states where heavy
amounts of road salt are used. In addition, an anti-corrosion material will be applied to the underbody components for added
protection.
Why is Kia Conducting This Service Campaign?
Although it may take many years to develop, brake line corrosion can occur due to a combination of environmental conditions
and lack of proper underbody maintenance. Brake line corrosion can occur on vehicles in states where heavy amounts of
road salt are used if the materials used for ice/snow removal are not regularly flushed from the underbody of the vehicle. If
this condition occurs, customers may experience low brake fluid level that can result in gradually increasing soft brake pedal
feel and/or Brake Fluid Warning Light illumination.
What Will Kia Do?
Kia dealers will inspect and, if necessary, replace the affected brake line(s). Dealers will also apply additional anticorrosion material to the underbody components. This campaign will be performed at no cost to you.
What Should You Do?
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Please contact your Kia dealer to schedule a service appointment at your earliest convenience. The time required to
perform the inspection, repair (if necessary), and apply the anti-corrosion material to your vehicle can vary depending
on the dealer’s work schedule, so a service appointment is an important way of minimizing your inconvenience. Please
present this notice when you arrive at the Kia dealer.
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Read the information and follow the instructions in the section titled “Maintenance Section – Underbody Maintenance”
of your owner’s manual regarding the ongoing maintenance and cleaning of the underbody of your vehicle to limit the
effects of road salt conditions in the future (page 7-92). If proper underbody maintenance is not performed, accelerated
rusting can occur on underbody parts even though they have been provided with this additional rust protection.
•
If your Brake Fluid Warning Light illuminates and/or you experience a change in the feel of your brake pedal while
braking prior to completion of this Voluntary Service Campaign, please contact your authorized Kia dealer to arrange a
service appointment as soon as possible. Kia Roadside Assistance is available online at kia.rsahelp.com or by phone at
800.333.4Kia (4542) to provide towing assistance.
•
To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a
mobile device). You can also use the QR code below with your mobile device to access this information (see the bottom
of this letter for more information about QR code use):
Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached
prepaid “Change of Address/Ownership” card and mail it to us.
What If You Have Other Questions?
Should you have any questions regarding this Voluntary Service Campaign, or your dealer does not respond to your service
request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542 (Monday through Friday,
5AM to 6PM, Pacific Time), or through the owner’s section of www.kia.com.
Please accept our apologies for any inconvenience this situation may cause you.
Sincerely,
Customer Care Department
QR Code Use:
•
A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode
image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
•
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
•
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL
or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code
App instructions.
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