09-025-23
Service Bulletin Details
Public Details for: 09-025-23
Some customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of leakage at or around the washer motor (1). This is caused by a crack that may occur at the joint sectio
- 2021 - 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 2021
| 2021 MAZDA CX-3 |
| 2021 MAZDA MAZDA2 |
| 2021 MAZDA MAZDA3 |
Models from 2020
| 2020 MAZDA CX-3 |
| 2020 MAZDA MAZDA2 |
| 2020 MAZDA MAZDA3 |
Models from 2019
| 2019 MAZDA CX-3 |
| 2019 MAZDA MAZDA2 |
| 2019 MAZDA MAZDA3 |
Models from 2018
| 2018 MAZDA CX-3 |
| 2018 MAZDA MAZDA2 |
Models from 2017
| 2017 MAZDA CX-3 |
| 2017 MAZDA MAZDA2 |
Models from 2016
| 2016 MAZDA CX-3 |
| 2016 MAZDA MAZDA2 |
BULLETIN NOTES This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. Previous TSBs: Date(s) Issued: 09-022/21 07/12/21 APPLICABLE MODEL(S)/VINS 2016-2021 Mazda2 (Mexico spec) with VINS lower than JMZDJ******304700 (produced before August 4, 2020) 2016-2021 CX-3 with VINS lower than JM1DK******501594 (produced before August 19, 2020) 2019-2021 Mazda3 (Japan built) with vins lower than JM1BP******307417 (produced before September 2, 2020) DESCRIPTION Some customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of leakage at or around the washer motor (1). Mazda2 and CX-3 Mazda3 This is caused by a crack that may occur at the joint section of the washer motor housing due to an inappropriate assembly process. To eliminate this concern, the design of the washer motor has been modified to not have a joint section. Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify customer concern. 2. Replace the washer motor with a modified one according to the instructions on MGSS. • Mazda2 (WASHER MOTOR REMOVAL/INSTALLATION) • CX-3 (WASHER MOTOR REMOVAL/INSTALLATION) Page 1 of 3 06/23/2023 11:22 AM tlawrenc • Mazda3 (WASHER MOTOR REMOVAL/INSTALLATION) NOTE: It is no longer necessary to remove the front bumper during the repair. 3. Verify repair. Page 2 of 3 06/23/2023 11:22 AM tlawrenc PARTS INFORMATION Parts Number Description Qty. Notes BDTT-67-482 Pump, Washer 1 Mazda3 4-door SD DGH9-67-482 Pump, Washer 1 Mazda2, Mazda3 5-door HB, CX-3 BJT6-67-491 Grommet, Washer Tank 1 [R] Mazda2 D09W-67-491 Grommet, Washer Tank 1 [R] CX-3 [R]: Replacement part NOTE: Mazda3 does not require washer tank grommet. WARRANTY INFORMATION NOTE: • This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair. • This repair will be covered under Mazda’s New Vehicle Limited Warranty term. • Additional diagnostic time cannot be claimed for this repair. Warranty Type A Symptom Code 77 Damage Code 9E Part Number Main Cause Quantity Operation Number / Labor Hours: BDTT-67-482 or DGH9-67-482 1 XXT20DRX / 0.2 Hrs (Mazda3) XXT20KRX / 0.3 Hrs (Mazda2) XXT20KRX / 0.4 Hrs. (CX-3) Page 3 of 3 06/23/2023 11:22 AM tlawrenc