23P08

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
June 29, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23P08
Certain 2021-2023 Model Year Mustang Mach-E
Door Control Module Update
PROGRAM TERMS
This program will be in effect through June 30, 2024, for vehicles within the new bumper-to-bumper
warranty coverage period.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Mustang
Mach-E
2021-2023
Cuautitlan
October 3, 2020 through April 18, 2023
US population of affected vehicles: 10,927.
REASON FOR THIS PROGRAM
Some of the affected vehicles may exhibit a false alarm activation and/or a warning message in the
FordPass application when the doors are locked.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to update the door
control modules E, F, G and H using the Ford Diagnosis and Repair System (FDRS). This service
must be performed on all affected vehicles at no charge to the vehicle owner.
OVER-THE-AIR (OTA) UPDATES (FORD POWER-UP/LINCOLN ENHANCE):
• In addition to you being able to update vehicles now using FDRS, Ford is deploying an OTA
software update in July 2023.
• Before scheduling service for an OTA-capable vehicle, please verify through PTS that the
Field Service Action (FSA) is still open (OASIS) and that the vehicle has not already received
the OTA update.
1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the
OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto
the vehicle the FSA may still show as open)
 Copyright 2023 Ford Motor Company
OVER-THE-AIR (OTA) UPDATES (FORD POWER-UP/LINCOLN ENHANCE) (continued):
2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the
tab titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can
determine if an OTA update occurred on the affected module by viewing the
“Completion Status”, which should show “Campaign Successful”. The “Release Notes”
will also indicate that the campaign was successfully downloaded onto the vehicle.
(Note: the FSA may still show as open in the Outstanding Field Service Actions section
of PTS even though the OTA update was successfully downloaded onto the vehicle.
This FSA will eventually be removed from the Outstanding Field Service Actions
screen of PTS.)
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:
Attachment IV:
Attachment V:
Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information
Mobile Service Repair Assessment
Mobile Repair/Vehicle Pickup and Delivery Record
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE RECCOMENDED DELIVERY HOLD Customer Satisfaction Program 23P08
Certain 2021-2023 Model Year Mustang Mach-E
Door Control Module Update
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
•
All repairs in this program have the following assessment level:
- Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: Ford Diagnosis and Repair System (FDRS)
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
• Dealers participating in the Remote Experience Program:
o Refer to Electronic Field Communication - EFC12071 2023 Remote Experience
Program.
• Dealers NOT participating in the 2023 Remote Experience Program:
o For questions and assistance, contact the Special Service Support Center (SSSC) via
the SSSC Web Contact Site. Work with the Dealership warranty administrator to create
an SSSC contact ID#.
o Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC
hotline: (800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on June 29, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE RECCOMENDED DELIVERY HOLD Customer Satisfaction Program 23P08
Certain 2021-2023 Model Year Mustang Mach-E
Door Control Module Update
SOLD VEHICLES
• Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable bumper-to-bumper warranty coverage period.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected title-branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE RECCOMENDED DELIVERY HOLD Customer Satisfaction Program 23P08
Certain 2021-2023 Model Year Mustang Mach-E
Door Control Module Update
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 23P08
 Customer Concern Code (CCC): L14 – Antitheft/Alarm System
 Condition Code (CC): 04 – Software Revision/Flash Module
 Causal Part Number: 58219A65, Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE RECCOMENDED DELIVERY HOLD Customer Satisfaction Program 23P08
Certain 2021-2023 Model Year Mustang Mach-E
Door Control Module Update
LABOR ALLOWANCES
Description
Update Door Control Modules E, F, G and H using FDRS
Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
Labor Operation
Labor Time
23P08B
0.5 Hours
23P08MM
0.5 Hours
23P08PP
0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
 Copyright 2023 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 23P08
CERTAIN 2021-2023 MODEL YEAR MUSTANG MACH-E VEHICLES — DOOR
CONTROL MODULE UPDATE
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic 		
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is 		
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures 		
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the DCME.
6. From the list on the RH side of the screen, select DCME - Door Control Module E (DCME) Software 		
Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the LH side of the screen, select the DCMF.
9. From the list on the RH side of the screen, select DCMF - Door Control Module F (DCMF) Software 		
Update.
10. Click RUN. Follow all on-screen instructions carefully.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2023
ATTACHMENT III
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 23P08
11. From the list on the LH side of the screen, select the DCMG.
12. From the list on the RH side of the screen, select DCMG - Door Control Module G (DCMG) 		
Software Update.
13. Click RUN. Follow all on-screen instructions carefully.
14. From the list on the LH side of the screen, select the DCMH.
15. From the list on the RH side of the screen, select DCMH - Door Control Module H (DCMH) 			
Software Update.
16. Click RUN. Follow all on-screen instructions carefully.
17. From the list on the RH side of the screen, select Self-Test and click RUN.
18. Click the Run Selected Tests button in the lower right.
19. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
20. Disconnect the battery charger from the 12V battery once the programming has completed.
NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy 			
which allows the vehicle's computer to learn the transmission's unique parameters and improve 		
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2023
ATTACHMENT III
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 23P08
Important Information for Module Programming
														
NOTE: When programming a module, use the following basic checks to ensure programming completes 		
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect 		
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.		
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause 		
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS. 		
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from 		
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”		
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module 			
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,		
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the 		
programming process. Make sure all applicable steps are followed in order.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2023
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23P08
Certain 2021-2023 Model Year Mustang Mach-E
Door Control Module Update
Attachment IV
Page 1 of 2
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23P08
Certain 2021-2023 Model Year Mustang Mach-E
Door Control Module Update
Attachment IV
Page 2 of 2
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
ATTACHMENT V
Page 1 of 1
Customer Satisfaction Program 23P08
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23P08 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date