SR-15-007REV

SAFETY RECALL BULLETIN
SUBJECT:
RAIDER DRIVER SIDE FRONTAL AIR BAG INFLATOR −
SAFETY RECALL CAMPAIGN - REVISED
No:
DATE:
SR−15−007REV
June 2023
MODEL: 2006−09 Raider
CIRCULATE TO:
[ X ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
This bulletin supersedes SR-15-007 issued June 2015, to update the Inflator
Returns section. Revisions are indicated by:
PURPOSE
Based upon a Defect Information Report submitted to the National Highway Traffic Safety
Administration by TK Holdings (Takata), MMNA is recalling certain 2006 − 2009 Raiders,
including those 2006 − 2007 Raiders that were recently repaired pursuant to Special Service
Campaign SC−14−005 (C1415R) and received a replacement driver side frontal air bag.
Affected vehicles are equipped with a specific type of driver side frontal air bag inflator
provided by Takata that could be susceptible to rupture, due to excessive internal pressure,
during a normal air bag deployment event. This condition is more likely to occur if the vehicle
has been exposed to high levels of absolute humidity for an extended period of time.
This campaign bulletin instructs dealers to replace the driver side frontal air bag with a new air
bag manufactured by a different supplier, and return the subject air bag per the instructions
in the Inflator Return section of this procedure.
AFFECTED VEHICLES
Certain 2006 − 2009 Raiders
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered.
Dealers must check their inventory vehicles’ VINs on the Warranty Super Screen to verify
whether the vehicle is involved in this recall campaign. It is a violation of Federal law for
a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the notification under a sale or lease until the
defect or non-compliance is remedied.
CUSTOMER NOTIFICATION
A letter will be sent to all owners of all affected vehicles telling them to contact their local
Authorized Mitsubishi Motors dealer and have the driver side frontal air bag replaced. Draft
customer notification letters appear at the end of this bulletin. Owners that have not had
the Special Service Campaign completed will receive letter (A). Owners that already had the
Special Service Campaign completed and must have the air bag replaced again will receive a
different letter (B).
Copyright 2023, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer
Link,MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com) .
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REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the vehicle is an
affected VIN for this campaign and this campaign procedure has not already been completed.
REQUIRED EQUIPMENT
The following equipment is needed to erase and read DTCs from all ECUs:
D
VCI (Vehicle Communication Interface) or VCI Lite − MB991824 or
MB992744V .
D
MEDIC Laptop/Tablet with A/C power adapter − 520924, or FZG1MK2.
D
MUT−III main harness ’A ’ (blue connector at the DLC end) − MB991910 or
MB992745V.
D
USB 2.0 cable − MB991827 or RRAR1MBR−108L.
REMOVAL PROCEDURE
! WARNING
To avoid personal injury or death, on vehicles equipped with air bags,
disable the supplemental restraint system before attempting any steering wheel,
steering column, air bag, occupant classification system, seat belt tensioner, impact
sensor, or instrument panel component diagnosis or service.
Disconnect and isolate the battery negative (ground) cable, then wait two minutes for
the system capacitor to discharge before performing further diagnosis or service. This is the
only sure way to disable the supplemental restraint system. Failure to take the proper
precautions could result in accidental air bag deployment.
At no time should any source of electricity be permitted near the inflator on the back of a non
−deployed air bag. When carrying a non−deployed air bag, the trim cover or air bag cushion side
of the unit should be pointed away from the body to minimize injury in the event of an
accidental deployment.
1. Record the radio station presets. Disconnect the negative (−) battery cable (10mm) and insulate the
cable end with electrical tape.
Wait at least two minutes after disconnecting the battery cable
before doing any further work to prevent accidental air bag deployment.
! WARNING
2. From the steering wheel’s underside, remove the (2)
10mm bolts that secure the driver side frontal air bag
to the steering wheel armature.
NOTE: Place masking tape over the steering column to
prevent any damage during bolt removal.
NOTE: Rotate the steering wheel so that the bolts are at the
top of the steering column as shown in
the illustration.
Driver Air Bag Bolts
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3. Carefully pull the driver side frontal air bag far enough away from the steering wheel
to access the air bag's backside
Horn Switch Connectors
Ground Eyelet
Air Bag Squib Connectors
Air Bag
! CAUTION
When disconnecting the horn switch, do not pull on the horn switch feed
pigtail wire to disengage the connector from the driver side frontal air bag inflator housing or
to disconnect the horn switch to steering wheel wire harness connection. Improper pulling on
this pigtail wire or connection can result in damage to the horn switch membrane or feed
circuit.
4. Disconnect the horn switch connector.
! CAUTION
When disconnecting the air bag squib connectors, do not pull on the
clockspring pigtail wires or pry on the connector insulator to disengage the connector from
the driver side frontal air bag inflator connector receptacle. Improper removal of these pigtail
wires and their connector insulators can result in damage to the air bag circuits or
connector insulators.
Air Bag Squib
Connectors
5. Disconnect the (2) air bag squib connectors
by depressing the latches on each side of the
connector insulator and pull the insulators
straight out from the inflator assembly to
disconnect them from the connector
receptacles.
6. Remove the driver side frontal air bag from the
steering wheel.
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7. Open the box containing the replacement driver side frontal air bag, remove the air bag from the box
and set it aside. Remove the foam block from the box and place it on a work bench.
Foam Block
Air Bag
8. Place the old driver side frontal air bag on the
foam block as shown.
9. Remove the horn switch connector from the
inflator assembly with a flat head screwdriver.
Horn Switch Connector
10. Remove and discard the nut holding the ground eyelet
to the inflator assembly and remove the ground
eyelet from the stud.
Ground Eyelet
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11. Remove the air bag cover starting with the left side by pressing down on the
inflator assembly until the hooks unsnap from the windows.
Hooks
Air Bag Cover
Inflator Assembly
Windows
12. Unsnap the top hooks by pressing down on the inflator assembly until the hooks unsnap from
the air bag cover windows.
Air Bag Cover
Hooks and Windows
Inflator Assembly
13. Unsnap the right side hooks by pressing down on the inflator assembly until the hooks
unsnap from the air bag cover.
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Air Bag Cover
Inflator Assy
14. Gently pull the inflator assembly up slowly,
making sure the hooks are clear from the windows
on all sides.
Hooks
Air Bag
15. Disengage the air bag from the air bag cover and set
it aside for shipping.
Air Bag
Cover
! WARNING
To avoid personal injury or death, the driver side frontal air bag trim cover
must never be painted. Replacement trim covers are serviced in the original colors. Paint may
change the way in which the material of the trim cover responds to an air bag deployment.
Failure to observe this warning could result in occupant injuries upon air bag deployment.
! WARNING
To avoid personal injury or death, use extreme care to prevent any foreign
material from entering the driver side frontal air bag, or becoming entrapped between the
driver side frontal air bag cushion and the driver side frontal air bag trim cover. Failure to
observe this warning could result in occupant injuries upon air bag deployment.
! CAUTION
If the Mitsubishi emblem on the air bag cover becomes loose during driver
side frontal air bag removal, replace the air bag cover.
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16. Install the new air bag to the air bag cover by first inserting the bottom hooks into the
windows.
NOTE: Ensure the driver side frontal air bag trim cover is properly folded over the air bag cushion during
installation and remains folded.
Hooks
Air Bag
Air Bag Trim Cover
Air Bag Cushion
Windows
Properly Folded
17. Snap all the remaining hooks on all sides into place.
Fully Engaged
Hooks in Windows
18. Pull on the inflator assembly to engage the
windows and hooks on all sides.
NOTE: Visually inspect and v erify that all hooks are
fully engaged with the windows on all sides.
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19. Install the ground outlet on the upper right stud. Install the new ground nut provided with the
replacement driver side frontal air bag and tighten to 26 in−lbs (3 N−m).
Ground Nut
Ground Eyelet
Inflator Assembly
20. Clip the horn switch connector to the air bag
inflator assembly.
Horn Switch Connector
Ground Eyelet
and Nut
Inflator Assy
21. Driver side frontal air bag retrofit is complete. Position the driver side frontal air bag to the steering
wheel to connect the (3) electrical connections on the back of the air bag housing − (1) horn
switch connector and (2) air bag squib connectors. See illustration in Step 3 for reference.
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22. Connect the two airbag squib connectors to the air bag inflator assembly connector
receptacles bypressing straight in on the connector. Be certain to engage each keyed and color
−coded connector to the matching connector receptacle. Be certain that each connector is fully
engaged in its receptacle by listening carefully for a distinct, audible click as the connector
latches snap into place.
NOTE: The squib connector receptacle locations on the driver side front air bag inflators are switched
between the original Takata inflator and the TRW replacement inflator kits. Squib connectors
are keyed and color coded for error proofing.
23. Connect the steering wheel wire harness connector for the horn switch to the horn switch
connector which is located on the back of the inflator assembly.
24. Carefully position the driver side frontal air bag in the steering wheel. Be certain that the
clockspring pigtail wires and the steering wheel wire harness in the steering wheel hub
area are not pinched between the driver side frontal air bag and the steering wheel
armature.
25. Install and tighten the (2) 10 mm bolts that secure the driver side frontal air bag to the
steering wheel armature. Tighten the bolts to 90 in. lbs (10 N−m). See illustration in Step 2
for reference.
SUPPLEMENTAL RESTRAINT SYSTEM (SMS) VERIFICATION TEST
! WARNING
Do not reconnect the negative (−) battery cable until instructed.
1. Connect the equipment as follows:
D
Turn the laptop computer/tablet on.
D
Connect the USB cable to the VCI/VCI Lite.
D
When the laptop displays the MUT−III main screen, connect the USB cable to the
laptop.
D
Connect the MUT−III main harness ’A ’ with the blue DLC connector to the VCI/VCI Lite.
D
Connect the blue connector of the MUT−III main harness ’A’ to the vehicle’s data link
connector.
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NOTE: VCI and laptop shown for illustration purposes only.
USB CABLE
VCI − LAPTOP
MEDIC−3 / MUT
−III MAIN
HARNESS
BLUE END
VCI
MEDIC 3 / MUT−III LAPTOP
2. Turn the ignition switch to the “ON” position, exit the vehicle, and close the door.
3. Ensure nobody is in the vehicle. Remove the electrical tape and reconnect the negative
(−) battery cable.
4. From the MEDIC main page,
a. Click on Raider
b. Select “Special
Function”
c. Select “All DTCs”
d. Select “ Erase and read all DTCs” (eraser icon).
If any DTCs appear, troubleshoot per the
applicable service manual.
5. Turn the ignition switch to the “ OFF” position for at least
15 seconds, then turn it back to the “ ON” position.
The air bag indicator should illuminate and then
turn off af-ter 6−8 seconds. If it does not
illuminate or is continu-ously illuminated, refer to
the appropriate diagnostic information to
diagnose the problem before proceed-ing to the
next step.
6. Input radio station presets and set the clock, if applicable. Remove the masking tape from
the steering column if previously applied. Depress the horn and ensure it is functioning
properly.
7. Reinsert the foam block and repackage the old driver side frontal air bag in the shipping
materials used for the new, replacement air bag. Follow the instructions in the Parts
Information section and return the air bag directly to Takata.
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INFLATOR RETURNS
Do NOT deploy any inflator.
Fill out the form on page 14 and contact the appropriate Takata USA representatives
below to obtain return shipping documents.
!! IMPORTANT !!
US - 48 Contiguous States
RXO Logistics Customer Service Rep
Email: [email protected]
Hawaii, Alaska, US Virgin Islands, Puerto Rico and Other US Territories
RXO Logistics Representative
Email:: [email protected]
If a response is not received within 2 to 3 days, call 210-317-6436 to escalate . In most cases,
the replaced Takata air bag inflators will be picked up within 3 buisness days.
The removed air bag inflator modules must be returned to Takata. If you have NOT
accumulated inflator modules after two weeks, follow the return procedures on page 12. If
you have accumulated 7 or more inflator modules after two weeks, follow the inflator return
procedures on page 13.
There will not be a system generated aterial return request. Regardless, the campaign
claim is subject to chargeback if the replaced air bag inflator is not returned to Takata.
Please make sure you keep a copy of proof of shipment with the repair order.
As the shipper, you are responsible for proper packing and document completion. The
person packaging the inflator must have received hazardous material training per 49 CFR
172.702, and the training records must be on file at your dealership. The US Department of
Transportation will impose substantial fines and/or penalties on the shipper if either
packaging, labeling or documentation is not properly prepared and Customer Copy of OP
900PRP form is not kept on file for a minimum of 2 years.
RXO LOGISTICS RETURN POLICY ON TAKATA AIRBAGS/INFLATORS
1.Begin to stack the pallet, ensuring NOTHING exceeds the edges of the pallet and less than 5
ft high so the pallet will be structurally safe for transport.
2.Keep a count of how many Driver and Passenger side airbags/inflators you have on that
pallet (THIS IS REQUIRED TO SCHEDULE YOUR PICKUP). You can also send back multiple pallets
if you have the capacity and ability to do so.
3.Once the pallet is ready and secure (WRAPPED OR TIED DOWN), you can email your request to
RXO Logistics to schedule the LTL pickup.
After all the above is completed, RXO Logistics will contact and schedule the appropriate
carrier for your pickup. They will request the pickup for the next business day but may take
up to 72 business hours depending on truck availability.
At this point, RXO Logistics will email you five documents:
a) Bill of Lading
b) Overpack
c) ERG 171
d) TK Holdings address
label
e) these return
instructions
DO NOT SHIP REPLACED INFLATORS TO MMNA. SHIP ONLY TO RXO LOGISTICS/TAKATA.
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!! IMPORTANT !!
Use these instructions if there are LESS THAN 7 inflators being returned.
48 STATE FEDEX PRP SHIPMENT PREPARATION
1.
4. Shipping Documentation Instructions
Shipping Instructions
If 7 Kits have not been accumulated within a week, please follow the
instructions below
a) Separate the bottom 4 labels (OP 900PRP form), place them in the FedEx
Ground envelope, remove the backing and firmly place on bottom side of box.
a) Email RXO Logistics for direction at [email protected]
b) Peel off the Box Copy of the OP 900PRP form and firmly apply to the front
side of the box.
1.a Shipping Documents
OP 900PRP Hazardous Materials Certification Form
FedEx Ground Shipping Label
5. Shipping Documentation Instructions (Cont.)
a) Peel off the SHIPPER RECEIPT from the top of the FedEx Ground PRP Shipping
label, place it in the Tracking ID box on the Customer Copy of the OP 900PRP
form.
3)
FedEx Ground Shipping Envelope
b) Peel off the RECEIPT & SHIPPER NUMBER from the top of the FedEx Ground
PRP Shipping label, and place it in the Tracking ID box on the FedEx copy. 4)
4)
3)
2. Packing Instructions
6. Shipping Documentation Instructions (Cont.)
a) Confirm box is in acceptable condition. If a new
box is needed, follow the New Box instructions located
on the next page.
a) Separate the FedEx Copy and Customer
Copy of the OP 900PRP
form. Keep the FedEx copy with
the box. Attach the Customer
Copy to the Repair Order.
b) Place the un-deployed air bag inflator in
the box.
Note: Dealers must retain the Customer
Copy of OP 900PRP form in their records
for 2 years.
Dealership Copy
7. FedEx Ground PRP Shipping label
3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box.
a) Fill in Shipper Name & Address in the upper section of the
FedEx Ground Shipping label. Note: (RMA# is not required).
1)
b) Peel off the backing of the FedEx Ground PRP Shipping
label and affix to the back side of the box.
2)
c) Provide the package and the FedEx Copy of
The OP 900PRP form to the FedEx Ground Driver.
1)
2)
Note: If you don’t
receive regular
pickups from Fed-Ex,
call 800-463-3339
to schedule a pickup
of the package.
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INFLATOR RETURNS
International Shipping Return Instructions
NOTE: ALL International Locations outside of the United States (APAC, EMEA, Hawaii, Alaska, Puerto Rico, and US Virgin Islands dealers) please follow below shipping instructions.
Dealerships in these locations MUST contact the following Takata / RXO representative directly for shipping instructions primarily via
New Email at: [email protected]
Escalation Contact: Miguel Prigadaa Phone: 210-317-6436
If dealers are in need of additional boxes, please send your request to the same email address: [email protected] and make sure to indicate how many boxes
you need, as well as the model, part number and include pictures if possible. (please consider that shipping additional boxes will take a few weeks to get process depending in the
area/country you are located)
1. Shipping Documents
3. Shipping Instructions – Prepare the Pallet
a) Box Label
• Supplied with each Kit
• To be affixed to each box
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet
• A minimum of 25 boxes and maximum of 200 boxes per pallet .
c) Shrink-wrap Kits to Pallet
d) Prepare to ship per IATA International regulations
e) Affix Over-pack Label and Pallet Label on (1) side of Pallet
F) (Not Please on Top)hold as many Airbags as possible in order to
accumulate as many as possible and limit the number of pickups to at least 1
per month.
b) Over-pack Label
• To be supplied by
RXO
• To be affixed to the
outside of each pallet
c) Bill of Lading
• To be supplied by
the local carrier.
• Print 2 copies: 1 for
Dealer Records, 1
for the local pickup
Driver
d) Commercial Invoice
• To be dealer
provided by the
if possible.
2. Packing Instructions
4. Shipping Instructions – Schedule Intl Pickup
**DO NOT DEPLOY THE INFLATOR**
a) When ready to ship
• Email RXO at [email protected]
• EXCALATION PURPOSES Contact: Miguel Prigadaa Phone: 210-317-6436
• b) Fill out the International Pickup Template with all details:
• Dealer/Pickup contact Information including hours of
operations
• Quantity of boxes/Pallets
• Weight and Dimensions
• Email Address
Confirm box is in acceptable condition.
Box should be in good condition with no visible signs of
damage and should be capable of withstanding
additional transportation.
d) Place the un-deployed air bag inflator in
the “cradle” of the box insert.
5. Shipping Instructions – Ship
2.1 Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box using a 2” wide by 4” long piece of tape to securely
Close the box.
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2
Years
6. Requesting a New Box
If a new box or replacement boxes are needed, please contact the
representative listed below by phone or email to request replacement
materials.
E-Mail: [email protected]
To help expedite your request, please be prepared to provide the
following information:
a) What Type of shipping material needed
•
Number of Replacement Boxes needed
•
Part Return Label
•
Airbag Model
•
Pictures (of the airbag if possible)
b) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
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PALLET (S) MUST BE READY BEFORE SENDING IN THE TEMPLATE. ALL FIELDS PERTAINING TO YOUR LOAD MUST BE FILLED IN
AND SENT TO [email protected]
ESCALATION PHONE NUMBER 210-317-6436 MIGUEL PRIGAADA
Dealer Code
Dealer or Business Name
Pickup Address
City, State & Zip
Physical Address (if different from pickup address)
City, State & Zip
Hours Available for Pickup
YOUR Name & Phone #
Days/hours pickup is not allowed
(lunch hour if shut down)
Email address for BOL
Do you need a truck with lift
gate and pallet jack?
Where can the driver expect to find
pallet on property? Please give clear directions
Special instructions or notes that
will help driver locate pallet on site
LTL
YES
NO
Pallet #1
Pallet #2
Pallet #3
Pallet #4
Pallet #5
Pallet #6
Pallet #7
Pallet #8
Pallet #9
Pallet #10
Pallet #11
Pallet #12
Pallet #13
Pallet #14
Total Boxes
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Driver
Side
Count
Passenger
Side
Count
Total
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WARRANTY INFORMATION
There is only one repair scenario for this campaign.
#
Repair Procedure
Campaign
Operation
Labor Time
Allowance
Part Number
1
Replace Driver’s Side Frontal
Air Bag Inflator kit
C1507R01
0.7 hour
CBXZP811AA
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type ’C’ − Recall/Campaign Claims
Please follow the campaign instructions when entering each claim in order to select the
operation code that correctly matches up with the work that was actually performed. A
claim example is provided on the following pages.
Certain 2006 − 2009 MY − Raider Trucks (sold in USA and Puerto Rico)
Required Operation to be performed by model year
Labor Operation Labor Time
1. 2006−2009MY Raider − Replace Driver’s Side Frontal Air Bag Inflator Kit
C1507R01
0.7 hrs.
Claim Header Section: Driver’s Side Air Bag Inflator Replacement
Enter in the first 6
characters of this campaign
labor operation: C1507R.
C1507R_ _
64500
1Z…………..… .
6/23/2023
This campaign is for the replacement of the driver’s
side frontal air bag inflator on certain 2006 −
2009MY Raider.
Check the Open Campaign area of the Superscreen
each time to be certain of a vehicle’s eligibility. Only
VINs showing C1507R as open are involved.
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After entering the required customer data, vehicle information and applicable campaign
operation number, hitting the “Save and Continue” button will automatically fill−in
several fields. Please note that there is only 1 possible repair scenario for this campaign.
Safety Recall Campaign Claim Example:
Follow these instructions to claim for performing the replacement of the air bag inflator
PARTS:
Only one repair scenario and it requires the replacement of the driver’s side air bag inflator.
Scenario #1 − 2006−09MY Raider trucks − replace the air bag inflator kit. Part# CBXZP811AA.
LABOR:
The full safety recall campaign labor operation number is C1507R01 and the allowed labor
time of 0.7 hours will be automatically entered as a result of the ’Repair Performed’ scenario
selected from the “Vehicle” page.
RENTAL CARS/SHO:
If there is a need to provide the owner with a rental car or expedite the part, claim the
applicable charges in this section of the claim on the lower portion of the labor entry
screen.
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(A)
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(B)
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