SR-16-004REV

SAFETY RECALL BULLETIN
SUBJECT:
RAIDER PASSENGER SIDE FRONTAL AIR BAG
INFLATOR − SAFETY RECALL CAMPAIGN - REVISED
No:
SR−16−004 REV
DATE:
June 2023
MODEL:
2006−09 Raider
CIRCULATE TO:
[ X ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
This bulletin supersedes SR-16-004 issued March 2017, to update the
Inflator Returns section. Revisions are indicated by:
PURPOSE
Based upon a Defect Information Report submitted to the National Highway Traffic Safety
Administra­ tion by TK Holdings (Takata), MMNA is recalling certain 2006 - 2009 Raiders.
Affected vehicles are equipped with a specific type of passenger side frontal air bag inflator
provided by Takata that could be susceptible to rupture, due to excessive internal pressure,
during a normal air bag deployment event. This condition is more likely to occur if the vehicle
has been exposed to high levels of absolute humidity for an extended period of time.
This campaign bulletin instructs dealers to replace the passenger side frontal air bag inflator
with a new, dessicated air bag inflator, and return the subject air bag inflator per the
instructions in the Inflator Returns section of this procedure.
AFFECTED VEHICLES
Certain 2006 - 2009 Raider
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers
must check their inventory vehicles’ VINs on the Warranty Super Screen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
the notification under a sale or lease until the defect or noncompliance is remedied.
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the
vehicle is an affected VIN for this campaign and this campaign procedure has not already been
completed.
REQUIRED EQUIPMENT
The following equipment is needed to erase and read DTCs from all ECUs:
•
VCI (Vehicle Communication Interface) or VCI Lite - MB991824 or MB992744V.
•
MEDIC Laptop/Tablet with A/C power adapter - 520924, or FZG1MK2.
•
MUT-III main harness 'A' (blue connector at the DLC end) - MB991910 or MB992745V.
•
USB 2.0 cable - MB991827 or RRAR1MBR-108L.
Copyright 2023, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
6/23/2023
Page 1 of 17
(5325/4535)
REMOVAL PROCEDURE
! WARNING
To avoid serious injury or death, on vehicles equipped with air bags, disable the
Supplemental Restraint System (SRS) before attempting any steering wheel, steering column,
air bag, occupant classification system, seat belt tensioner, impact sensor, or instrument
panel component diagnosis or service.
Disconnect and isolate the battery negative (ground) cable, then wait two minutes for the
system capacitor to discharge before performing further diagnosis or service. This is the only
sure way to disable the SRS.
Failure to take the proper precautions could result in accidental air bag deployment.
! WARNING
At no time should any source of electricity be permitted near the inflator on
the back of a non-deployed air bag. When carrying a non-deployed air bag, the trim cover or
air bag cushion side of the unit should be pointed away from the body to minimize injury in the
event of an accidental deployment.
INSULATING TAPE
BATTERY
1. Record the radio station presets. Disconnect
the negative (-) battery terminal and insulate the
terminal with electrical tape.
BATTERY CABLE (–)
! WARNING
Battery posts, terminals, and related accessories contain lead and lead
compounds. WASH HANDS AFTER HANDLING.
! WARNING
Wait at least two minutes after disconnecting the battery cable before doing any
further work to prevent accidental air bag deployment.
6/23/2023
2.
Open the trim covers in the A-pillar grab handle
(1) and remove and save the bolts (2).
3.
Remove the driver side and passenger side Apillar trim panels (1).
Page 2 of 17
(5325/4535)
6/23/2023
4.
Using a trim stick, remove the instrument
panel defroster grille.
5.
Disconnect the sensor electrical connector (1).
6.
Open the glove box and squeeze the stop tabs
inward.
Page 3 of 17
(5325/4535)
7.
Lower the glove box and release the hinges (1)
using a twisting motion and remove the glove
box.
8. Reach up into the instrument panel between the
upper glove box opening reinforcement and the
cross car beam to access and remove and save
the two bolts that secure the passenger air bag
lower bracket to the instrument panel support
structure.
Passenger air bag door
6/23/2023
9. Using a trim stick or another suitable wide flatbladed tool, gently pry the edges of the
passenger air bag door away from the top of the
instrument panel far enough to disengage the
snap features on the door from the receptacles in
the instrument panel base trim.
Page 4 of 17
(5325/4535)
10. Pull the passenger air bag out of the instrument
panel far enough to access and disconnect the
instrument panel wire harness connector from
the air bag inflator pigtail connector on the right
side of the air bag lower mounting bracket. To
disconnect the connector:
CPA Lock
Latch tab
a. Slide the red Connector Position Assurance
(CPA) lock on the connector toward the side of
the connector.
b. Depress the connector latch tab and pull the
two halves of the connector straight away
from each other.
11. Remove the passenger air bag and air bag door from the instrument panel as a unit.
12. Place the passenger air bag assembly on a clean, soft surface to prevent damage.
Wire harness jumper
13. Disengage the wire harness jumper from the
housing clips in two places.
Housing clips
14. Disconnect the single yellow wire inflator
connector from the end of the inflator, using
pliers.
Yellow three way inline connector
6/23/2023
Page 5 of 17
(5325/4535)
Yellow three way inline connector
15. Remove the yellow three way inline connector from
the housing bracket.
Housing bracket
Stopper plate
Inflator 16. Remove and discard the four mounting nuts from
the passenger air bag module.
17. Remove the stopper plate.
NOTE: The stopper plate will be reused. Do not discard.
Mounting nuts
18. Slide the inflator out of the passenger air bag module.
19. Slide the new inflator into the passenger air
bag module.
NOTE: The inflator is keyed to fit into the housing.
6/23/2023
Page 6 of 17
(5325/4535)
20. Install the stopper plate to the air bag module.
21. Install the four new mounting nuts to the air
bag module and tighten to 53 in-lb (6 Nm).
Stopper plate
22. Install the yellow three way inline connector to
the housing bracket (a).
23. Connect the single yellow wire inflator connector
to the end of the inflator after removing the
protective tape from the end of the inflator (b).
24. Engage the wire harness jumper under the
housing clips in two places.
INSTALLATION PROCEDURE
! WARNING
At no time should any source of electricity be permitted near the inflator on
the back of a non-deployed air bag. When carrying a non-deployed air bag, the trim cover or
air bag cushion side of the unit should be pointed away from the body to minimize injury in the
event of an accidental deployment.
! WARNING
To avoid serious or fatal injury, use extreme care to prevent any foreign
material from entering the passenger air bag, or becoming entrapped between the passenger
air bag cushion and the passenger air bag door. Failure to observe this warning could result in
occupant injuries upon air bag deployment.
6/23/2023
Page 7 of 17
(5325/4535)
! WARNING
To avoid serious or fatal injury, the passenger air bag door must never be
painted. Replacement passenger air bags are serviced with doors in the original colors. Paint
may change the way in which the material of the air bag door responds to an air bag
deployment. Failure to observe this warning could result in occupant injuries upon air bag
deployment.
1.
Carefully position the passenger air bag and air
bag door to the instrument panel as a unit.
2. Connect the instrument panel wire harness
connector for the air bag to the passenger air bag
inflator pigtail wire connector on the right side of
the air bag mounting bracket. Be certain that the
latch on the connector and the red Connector
Position Assurance (CPA) lock are each fully
engaged.
6/23/2023
Page 8 of 17
(5325/4535)
3. Carefully lower the passenger air bag unit into the
instrument panel, being certain that the air bag
lower mounting bracket is properly positioned to
the instrument panel support structure.
4. Reach up into the instrument panel between the
upper glove box opening reinforcement (2) and the
cross car beam (1) to install and tighten the two
screws that secure the passenger air bag lower
mounting bracket to the instrument panel
support structure. Tighten the screws to 55 in-lb
(6 Nm).
5.
Align and insert the rearward tabs of the passenger air bag door into the slots in the
instrument panel top pad.
6.
Using hand pressure, push down on the passenger air bag door over each snap feature until it
snaps into its receptacle in the instrument panel base trim.
7.
Reinstall the glove box into the instrument panel.
8.
9.
10.
Connect the sensor electrical connector (1) to
the sensor (2) on the defroster grille.
Reinstall the defroster grille onto the top of the instrument panel.
Install the passenger side A- pillar trim panels.
6/23/2023
Page 9 of 17
(5325/4535)
11. Install the bolts and tighten to 55 in-lb (6 Nm).
12. Install the passenger side A-pillar grab handle covers.
13. Install the driver side A-pillar trim panels.
14. Install the bolts and tighten to 55 in-lb (6 Nm).
15. Install the driver side A-pillar grab handle covers.
16. Do not reconnect the battery negative cable at this time. The Supplemental Restraint System
(SRS) verification test procedure should be performed following service of any SRS
component.
SUPPLEMENTAL RESTRAINT SYSTEM (SRS) VERIFICATION TEST
! WARNING
1.
Do not reconnect the negative (−) battery cable until instructed.
Connect the equipment as follows:
•
Turn the laptop computer/tablet on.
•
Connect the USB cable to the VCI/VCI Lite.
•
When the laptop displays the MUT-III main screen, connect the USB cable to the laptop.
•
Connect the MUT-III main harness 'A' with the blue DLC connector to the VCI/VCI Lite.
•
Connect the blue connector of the MUT-III main harness 'A' to the vehicle's data link connector.
USB CABLE
LAPTOP
MAIN HARNESS
BLUE END
VCI
MEDIC 3 / MUT-III LAPTOP
NOTE: VCI and laptop shown for illustration purposes only.
2.
Turn the ignition switch to the “ON” position, exit the vehicle, and close the door.
3.
Ensure nobody is in the vehicle. Remove the electrical tape and reconnect the negative (-)
battery cable. Tighten the battery terminal clamp pinch-bolt hex but to 45 in-lb (5 Nm).
! WARNING
Battery posts, terminals, and related accessories contain lead and lead
compounds. WASH HANDS AFTER HANDLING.
6/23/2023
Page 10 of 17
(5325/4535)
4.
From the MEDIC main page,
a. Click on Raider
b. Select “Special Function”
c.
Select “All DTCs”
d. Select “Erase and read all DTCs” (eraser icon).
If any DTCs appear, troubleshoot per the
applicable service manual.
5. Turn the ignition switch to the “OFF” position
for at least 15 seconds, then turn it back to the
“ON” posi­ tion. The air bag indicator should
illuminate and then turn off after 6-8 seconds. If
it does not illuminate or is continuously
illuminated, refer to the appropriate di­ agnostic
information to diagnose the problem before
proceeding to the next step.
6. Input radio station presets and set the clock, if applicable.
7. Close the hood and remove the MEDIC.
8. Reinsert the foam block and repackage the old passenger side frontal air bag inflator in the
shipping materials used for the new, replacement air bag. Follow the instructions in the
Inflator Returns section and return the air bag directly to Takata.
6/23/2023
Page 11 of 17
(5325/4535)
INFLATOR RETURNS
Do NOT deploy any inflator.
Fill out the form on page 15 and contact the appropriate Takata USA representatives
below to obtain return shipping documents.
!! IMPORTANT !!
US - 48 Contiguous States
RXO Logistics Customer Service Rep
Email: [email protected]
Hawaii, Alaska, US Virgin Islands, Puerto Rico and Other US Territories
RXO Logistics Representative
Email:: [email protected]
If a response is not received within 2 to 3 days, call 210-317-6436 to escalate . In most cases,
the replaced Takata air bag inflators will be picked up within 3 buisness days.
The removed air bag inflator modules must be returned to Takata. If you have NOT
accumulated inflator modules after two weeks, follow the return procedures on page 13. If
you have accumulated 7 or more inflator modules after two weeks, follow the inflator return
procedures on page 14.
There will not be a system generated aterial return request. Regardless, the campaign
claim is subject to chargeback if the replaced air bag inflator is not returned to Takata.
Please make sure you keep a copy of proof of shipment with the repair order.
As the shipper, you are responsible for proper packing and document completion. The
person packaging the inflator must have received hazardous material training per 49 CFR
172.702, and the training records must be on file at your dealership. The US Department of
Transportation will impose substantial fines and/or penalties on the shipper if either
packaging, labeling or documentation is not properly prepared and Customer Copy of OP
900PRP form is not kept on file for a minimum of 2 years.
RXO LOGISTICS RETURN POLICY ON TAKATA AIRBAGS/INFLATORS
1.Begin to stack the pallet, ensuring NOTHING exceeds the edges of the pallet and less than 5
ft high so the pallet will be structurally safe for transport.
2.Keep a count of how many Driver and Passenger side airbags/inflators you have on that
pallet (THIS IS REQUIRED TO SCHEDULE YOUR PICKUP). You can also send back multiple pallets
if you have the capacity and ability to do so.
3.Once the pallet is ready and secure (WRAPPED OR TIED DOWN), you can email your request to
RXO Logistics to schedule the LTL pickup.
After all the above is completed, RXO Logistics will contact and schedule the appropriate
carrier for your pickup. They will request the pickup for the next business day but may take
up to 72 business hours depending on truck availability.
At this point, RXO Logistics will email you five documents:
a) Bill of Lading
b) Overpack
c) ERG 171
d) TK Holdings address
label
e) these return
instructions
DO NOT SHIP REPLACED INFLATORS TO MMNA. SHIP ONLY TO RXO LOGISTICS/TAKATA.
6/23/2023
Page 12 of 17
(5325/4535)
!! IMPORTANT !!
Use these instructions if there are LESS THAN 7 inflators being returned.
48 STATE FEDEX PRP SHIPMENT PREPARATION
1.
4. Shipping Documentation Instructions
Shipping Instructions
If 7 Kits have not been accumulated within a week, please follow the
instructions below
a) Separate the bottom 4 labels (OP 900PRP form), place them in the FedEx
Ground envelope, remove the backing and firmly place on bottom side of box.
a) Email RXO Logistics for direction at [email protected]
b) Peel off the Box Copy of the OP 900PRP form and firmly apply to the front
side of the box.
1.a Shipping Documents
OP 900PRP Hazardous Materials Certification Form
FedEx Ground Shipping Label
5. Shipping Documentation Instructions (Cont.)
a) Peel off the SHIPPER RECEIPT from the top of the FedEx Ground PRP Shipping
label, place it in the Tracking ID box on the Customer Copy of the OP 900PRP
form.
3)
FedEx Ground Shipping Envelope
b) Peel off the RECEIPT & SHIPPER NUMBER from the top of the FedEx Ground
PRP Shipping label, and place it in the Tracking ID box on the FedEx copy. 4)
4)
3)
2. Packing Instructions
6. Shipping Documentation Instructions (Cont.)
a) Confirm box is in acceptable condition. If a new
box is needed, follow the New Box instructions located
on the next page.
a) Separate the FedEx Copy and Customer
Copy of the OP 900PRP
form. Keep the FedEx copy with
the box. Attach the Customer
Copy to the Repair Order.
b) Place the un-deployed air bag inflator in
the box.
Note: Dealers must retain the Customer
Copy of OP 900PRP form in their records
for 2 years.
Dealership Copy
7. FedEx Ground PRP Shipping label
3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box.
a) Fill in Shipper Name & Address in the upper section of the
FedEx Ground Shipping label. Note: (RMA# is not required).
1)
b) Peel off the backing of the FedEx Ground PRP Shipping
label and affix to the back side of the box.
2)
c) Provide the package and the FedEx Copy of
The OP 900PRP form to the FedEx Ground Driver.
1)
2)
Note: If you don’t
receive regular
pickups from Fed-Ex,
call 800-463-3339
to schedule a pickup
of the package.
6/23/2023
Page 13 of 17
(5325/4535)
INFLATOR RETURNS
International Shipping Return Instructions
NOTE: ALL International Locations outside of the United States (APAC, EMEA, Hawaii, Alaska, Puerto Rico, and US Virgin Islands dealers) please follow below shipping instructions.
Dealerships in these locations MUST contact the following Takata / RXO representative directly for shipping instructions primarily via
New Email at: [email protected]
Escalation Contact: Miguel Prigadaa Phone: 210-317-6436
If dealers are in need of additional boxes, please send your request to the same email address: [email protected] and make sure to indicate how many boxes
you need, as well as the model, part number and include pictures if possible. (please consider that shipping additional boxes will take a few weeks to get process depending in the
area/country you are located)
1. Shipping Documents
3. Shipping Instructions – Prepare the Pallet
a) Box Label
• Supplied with each Kit
• To be affixed to each box
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet
• A minimum of 25 boxes and maximum of 200 boxes per pallet .
c) Shrink-wrap Kits to Pallet
d) Prepare to ship per IATA International regulations
e) Affix Over-pack Label and Pallet Label on (1) side of Pallet
F) (Not Please on Top)hold as many Airbags as possible in order to
accumulate as many as possible and limit the number of pickups to at least 1
per month.
b) Over-pack Label
• To be supplied by
RXO
• To be affixed to the
outside of each pallet
c) Bill of Lading
• To be supplied by
the local carrier.
• Print 2 copies: 1 for
Dealer Records, 1
for the local pickup
Driver
d) Commercial Invoice
• To be dealer
provided by the
if possible.
2. Packing Instructions
4. Shipping Instructions – Schedule Intl Pickup
**DO NOT DEPLOY THE INFLATOR**
a) When ready to ship
• Email RXO at [email protected]
• EXCALATION PURPOSES Contact: Miguel Prigadaa Phone: 210-317-6436
• b) Fill out the International Pickup Template with all details:
• Dealer/Pickup contact Information including hours of
operations
• Quantity of boxes/Pallets
• Weight and Dimensions
• Email Address
Confirm box is in acceptable condition.
Box should be in good condition with no visible signs of
damage and should be capable of withstanding
additional transportation.
d) Place the un-deployed air bag inflator in
the “cradle” of the box insert.
5. Shipping Instructions – Ship
2.1 Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box using a 2” wide by 4” long piece of tape to securely
Close the box.
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2
Years
6. Requesting a New Box
If a new box or replacement boxes are needed, please contact the
representative listed below by phone or email to request replacement
materials.
E-Mail: [email protected]
To help expedite your request, please be prepared to provide the
following information:
a) What Type of shipping material needed
•
Number of Replacement Boxes needed
•
Part Return Label
•
Airbag Model
•
Pictures (of the airbag if possible)
b) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
6/23/2023
Page 14 of 17
(5325/4535)
PALLET (S) MUST BE READY BEFORE SENDING IN THE TEMPLATE. ALL FIELDS PERTAINING TO YOUR LOAD MUST BE FILLED IN
AND SENT TO [email protected]
ESCALATION PHONE NUMBER 210-317-6436 MIGUEL PRIGAADA
Dealer Code
Dealer or Business Name
Pickup Address
City, State & Zip
Physical Address (if different from pickup address)
City, State & Zip
Hours Available for Pickup
YOUR Name & Phone #
Days/hours pickup is not allowed
(lunch hour if shut down)
Email address for BOL
Do you need a truck with lift
gate and pallet jack?
Where can the driver expect to find
pallet on property? Please give clear directions
Special instructions or notes that
will help driver locate pallet on site
LTL
YES
NO
Pallet #1
Pallet #2
Pallet #3
Pallet #4
Pallet #5
Pallet #6
Pallet #7
Pallet #8
Pallet #9
Pallet #10
Pallet #11
Pallet #12
Pallet #13
Pallet #14
Total Boxes
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Driver
Side
Count
Passenger
Side
Count
Total
6/23/2023
Page 15 of 17
(5325/4535)
WARRANTY INFORMATION
There is only one repair scenario for this campaign.
#
Repair Procedure
Campaign
Operation
Labor Time
Allowance
Part Number
1
Replace Passenger’s Side
Frontal Air Bag Inflator Kit
C1604R01
0.9 hour
CBXZS432AA
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type 'C' - Recall/Campaign Claims
Please follow the campaign instructions when entering each claim in order to select the
applicable operation codes that correctly matches up with the work that was actually
performed. A claim example is provided on the following pages.
Certain 2006 - 2009 MY - Raider Trucks (sold in USA and Puerto Rico)
Required Operation to be performed by model year
Labor Operation
1. 2006-2009MY Raider - Replace Passenger's Side Frontal Air Bag Inflator
Labor Time
C1604R01
0.9 hrs.
Claim Header Section: Passenger’s Side Air Bag Inflator Replacement
Enter in the first 6 characters of
this campaign labor operation:
C1604R.
C1604R_ _
64500
1Z…………..….
6/23/2023
This campaign is for the replacement of the passenger's side air bag
inflator on certain 2006 - 2009MY Raider trucks.
Check the Open Campaign area of the Superscreen each time to be
certain of a vehicle's eligibility. Only VINs showing C1604R as open
are involved.
Page 16 of 17
(5325/4535)
After entering the required customer data, vehicle information and applicable campaign operation
number, hitting the “Save and Continue” button will automatically fill-in several fields. Please note
that there is only 1 possible repair scenario for this campaign.
Safety Recall Campaign Claim Example:
Follow these instructions to claim for performing the replacement of the air bag inflator.
PARTS:
Only one repair scenario and it requires the replacement of the passenger's side air bag inflator.
Scenario #1 - 2006-09MY Raider trucks - replace the air bag inflator kit. Part# CBXZS432AA.
The current dealer net price will automatically appear when you enter the part number.
LABOR:
The full service campaign labor operation number is C1604R01 and the allowed labor time of
0.9 hours will be automatically entered as a result of the 'Repair Performed' scenario selected
from the “Vehicle” page.
RENTAL CARS/SHO:
If there is a need or request by the owner to provide a rental car or expedite the part, claim the
applicable charges in this section of the claim on the lower portion of the labor entry screen.
PARTS RETURN:
Follow the instructions in this TSB in regards to returning replaced air bag inflators. DO NOT
return the replaced parts to MMNA. Failure to return a replaced inflator to Takata will result in a
chargeback of the campaign claim.
6/23/2023
Page 17 of 17
(5325/4535)