SR-17-008REV

SAFETY RECALL BULLETIN
SUBJECT:
i−MiEV PASSENGER SIDE FRONTAL AIR BAG
INFLATOR − SAFETY RECALL CAMPAIGN - REVISED
No:
SR−17−008 REV
DATE:
June 2023
MODEL:
2016 − 2017 i−MiEV
CIRCULATE TO:
[ X ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
This bulletin supersedes SR-17-008 issued December 2017, to update the Inflator
Returns section. Revisions are indicated by:
PURPOSE
This campaign bulletin instructs dealers to replace the passenger side frontal air bag inflator with one
from a different supplier. Dealers must return the subject air bag inflator per the instructions in the
Inflator Returns section of this procedure.
BACKGROUND
Based upon a Defect Information Report submitted to the National Highway Traffic Safety
Administration by TK Holdings (Takata), MMNA is recalling certain 2016-2017 i-MiEV vehicles.
Affected vehicles are equipped with a specific type of passenger side frontal air bag inflator provided by
Takata that could be susceptible to rupture, due to excessive internal pressure, during a normal air bag
deployment event. This condition is more likely to occur if the vehicle has been exposed to high levels of
absolute humidity for an extended period of time.
AFFECTED VEHICLES
2016 - 2017 i-MiEV
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold/delivered.
Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether
the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to sell/
deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire)
covered by the notification under a sale or lease until the defect or noncompliance is remedied.
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles telling them to visit their certified i-MiEV Mitsubishi
Motors dealer to have the passenger side frontal air bag inflator replaced. A sample customer notification
letter appears at the end of this bulletin.
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the
vehicle is an affected VIN for this campaign and that this campaign procedure has not already been
completed.
REQUIRED EQUIPMENT
•
•
•
•
•
VCI (Vehicle Communication Interface) or VCI Lite - MB991824 or MB992744V.
MEDIC Laptop/Tablet with A/C power adapter - MIT540031 or FZG1MK2.
MUT-III main harness 'A' (blue connector at the DLC end) - MB991910 or MB992745V.
USB 2.0 cable - RRAR1MBR108GL.
Clean Gloves
Copyright 2023, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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REMOVAL PROCEDURE
Before starting work, and periodically while working on the vehicle, touch a
metallic part of the vehicle with bare hands to discharge static electricity.
! CAUTION
! WARNING
faulty, replace it.
Never attempt to disassemble or repair the air bag modules or clock spring. If
Do not drop the air bag modules or allow contact with water, grease or oil.
Replace it if a dent, crack, deformation or rust is detected.
! WARNING
The air bag modules should be stored on a flat surface and facing upward. Do
not place anything on top of it.
! WARNING
! WARNING
Do not expose the air bag modules to temperatures over 93o C (200o
F).
Insulating tape
Auxiliary battery
1. Record the radio station presets. Disconnect the
negative (-) auxiliary battery cable and insulate the
terminal with electrical tape.
Auxiliary battery cable
Wait at least 60 seconds after disconnecting the auxiliary battery cable
before doing any further work, to prevent accidental air bag deployment.
! WARNING
! WARNING
Battery posts, terminals, and related accessories contain lead and lead
compounds. WASH HANDS AFTER HANDLING.
CAUTION: ELIMINATE STATIC ELECTRICITY
Before starting work, and periodically while working on
the vehicle, touch a metallic part of the vehicle with bare
hands to discharge static electricity.
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Open the glove box, and if necessary, remove the
glove box.
3. Locate the front passenger's air bag module harness
side connector.
2.
(a)
4.
5.
6.
(b)
(c)
Identify the compressible connector sleeve (a).
Compress the sleeve in the direction of the arrow (b).
Disconnect the harness connector (c).
7.
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Gently pry the air bag module harness' plastic clip from
the metal dash brace.
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8. Unbolt the air bag module from the metal dash brace.
Section A – A
Claw
Claw
5.0 ± 1.0 N·m
44 ± 8 in−lb
Note
: Claw positions
9.
Remove the air bag module and air bag module cover.
NOTE: Do NOT scratch or damage the dash or air bag module cover.
!! IMPORTANT !!
! CAUTION
Do NOT discard the air bag module cover as it will be reused.
Do NOT damage the air bag module cover or the air bag module during removal.
The air bag module, and especially the air bag components, must be
protected from adhesive, dirt, dust and sharp items.
! CAUTION
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10. Place the air bag module on a clean work bench
covered with a new, clean, static-free cloth/sheet with
the air bag module cover facing down.
11. Identify the air bag module and air bag module cover.
12. Light surface rust may be present on the inflator
surface. This is normal and does not affect the
functionality of the inflator.
Back side
Hooks
13. Identify the Front and Back sides of the air bag module
cover.
14. Rotate the air bag module toward the Back side, in the
direction of the arrow (1), to clear the hooks from the
holes.
(1)
Back side
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15. Verify that the (7) hooks appear retracted from the air
bag module cover.
(1)
(2)
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16. Using gloved hands, lightly pull the air bag module
cover in the direction of the arrow (1) until there is
sufficient gap for the hooks to clear the air bag module
cover.
17. Rotate the air bag module in the direction of the arrow
(2) until the hooks have cleared the air bag module
cover.
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18. Continue rotating the air bag module until it fully
separates from the cover.
19. Retrieve the new, replacement air bag module for air
bag module cover installation.
CAUTION: Do NOT pull on the harness or hold the
harness while handling the air bag inflator module. The
harness may separate or disconnect as a result.
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AIR BAG MODULE COVER INSTALLATION
CAUTION: Do NOT misalign the air bag module and air bag
module cover.
NG
1. Verify that the replacement air bag inflator module
appears intact. Light surface rust may be present on
the inflator surface. This is normal and does not affect
the functionality of the inflator.
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2.
Back side
Identify the Front and Back sides of the air bag module
cover.
3. Align the warning label side of the air bag module
toward the Front of the air bag module cover. Hook the
air bag module into the appropriate air bag module
cover holes.
side
NOTE: There are 4 silver hooks on the Front side.
4.
side
Confirm that the air bag module is correctly hooked
into place.
Front side
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5. Rotate the air bag module toward the Back side of the
air bag module cover until the hooks protrude from and
latches into the appropriate holes.
NOTE: There are 6 silver hooks on the Back side.
Rotate
6.
Confirm that the air bag module is correctly hooked
into place.
Back side
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7.
Confirm that the harness is correctly fixed in the air bag
module bracket.
8.
Verify that the air bag module and air bag module cover
appear as illustrated.
NG
side
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Confirm that the air bag module and air bag module
cover are correctly aligned.
10. Confirm that the harness is not lodged between the air
bag module and air bag module cover.
9.
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REINSTALLATION PROCEDURE
CAUTION: Do NOT pull on the harness or hold the
harness while handling the air bag inflator module. The
harness may separate or disconnect as a result.
Section A – A
Claw
Claw
5.0 ± 1.0 N·m
44 ± 8 in−lb
Note
: Claw positions
1.
Reinstall the air bag module and cover into the vehicle.
2.
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Bolt the air bag module to the metal dash brace to
44±8 in-lb (5.0 ± 1.0 Nm).
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3.
4.
5.
6.
Insulating tape
Auxiliary battery
Auxiliary battery cable
SRS Warning light
9.
Connect the air bag module harness' plastic clip to the
metal dash brace.
Reconnect the front passenger's air bag module
harness side connector.
If applicable, reinstall the glove box.
Close the glove box.
7. Remove the electrical tape and reconnect the negative
(-) auxiliary battery terminal. Tighten the clamp nut to
44±8 in-lb (5.0 ± 1.0 Nm).
8. Turn the electric motor switch to the “ON” position. If
the “SRS” warning light illuminates continuously (does
not extinguish after eight seconds), troubleshoot per
the applicable service manual, Group 52B Supplemental Restraint System (SRS) > SRS Air Bag
Diagnosis > SRS Warning Light Check.
Input radio station presets and set the clock, if applicable.
ERASE AND READ DTCs FROM ALL ECUs
1.
Connect the equipment as follows:
• Turn the laptop computer/tablet on.
• Connect the USB cable to the VCI/VCI Lite.
• When the laptop displays the MUT-III main screen, connect the USB cable to the laptop.
• Connect the MUT-III main harness 'A' with the blue DLC connector to the VCI Lite.
• Connect the blue connector of the MUT-III main harness 'A' to the vehicle's data link connector.
NOTE: VCI Lite and laptop shown for illustration purposes only.
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USB CABLE
VCI - LAPTOP
MEDIC-3 / MUT-III
MAIN HARNESS
BLUE END
VCI/VCI Lite
MEDIC 3 / MUT-III LAPTOP
2.
Turn the electric switch to the “ON” position. Confirm the “READY” light is displayed.
3.
From the MEDIC main page:
a. Click on MUT-III SE.
b. Select “All DTCs.”
c. Select “Erase and read all DTCs.” If any DTCs appear, troubleshoot per the applicable service
manual.
NOTE: Ensure all accessories are off (e.g. lights, heating and AC system, audio/navi unit, etc…).
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INFLATOR RETURNS
Do NOT deploy any inflator.
Fill out the form on page 18 and contact the appropriate Takata USA representatives
below to obtain return shipping documents.
!! IMPORTANT !!
US - 48 Contiguous States
RXO Logistics Customer Service Rep
Email: [email protected]
Hawaii, Alaska, US Virgin Islands, Puerto Rico and Other US Territories
RXO Logistics Representative
Email:: [email protected]
If a response is not received within 2 to 3 days, call 210-317-6436 to escalate . In most cases,
the replaced Takata air bag inflators will be picked up within 3 buisness days.
The removed air bag inflator modules must be returned to Takata. If you have NOT
accumulated inflator modules after two weeks, follow the return procedures on page 16. If
you have accumulated 7 or more inflator modules after two weeks, follow the inflator return
procedures on page 17.
There will not be a system generated aterial return request. Regardless, the campaign
claim is subject to chargeback if the replaced air bag inflator is not returned to Takata.
Please make sure you keep a copy of proof of shipment with the repair order.
As the shipper, you are responsible for proper packing and document completion. The
person packaging the inflator must have received hazardous material training per 49 CFR
172.702, and the training records must be on file at your dealership. The US Department of
Transportation will impose substantial fines and/or penalties on the shipper if either
packaging, labeling or documentation is not properly prepared and Customer Copy of OP
900PRP form is not kept on file for a minimum of 2 years.
RXO LOGISTICS RETURN POLICY ON TAKATA AIRBAGS/INFLATORS
1.Begin to stack the pallet, ensuring NOTHING exceeds the edges of the pallet and less than 5
ft high so the pallet will be structurally safe for transport.
2.Keep a count of how many Driver and Passenger side airbags/inflators you have on that
pallet (THIS IS REQUIRED TO SCHEDULE YOUR PICKUP). You can also send back multiple pallets
if you have the capacity and ability to do so.
3.Once the pallet is ready and secure (WRAPPED OR TIED DOWN), you can email your request to
RXO Logistics to schedule the LTL pickup.
After all the above is completed, RXO Logistics will contact and schedule the appropriate
carrier for your pickup. They will request the pickup for the next business day but may take
up to 72 business hours depending on truck availability.
At this point, RXO Logistics will email you five documents:
a) Bill of Lading
b) Overpack
c) ERG 171
d) TK Holdings address
label
e) these return
instructions
DO NOT SHIP REPLACED INFLATORS TO MMNA. SHIP ONLY TO RXO LOGISTICS/TAKATA.
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!! IMPORTANT !!
Use these instructions if there are LESS THAN 7 inflators being returned.
48 STATE FEDEX PRP SHIPMENT PREPARATION
1.
4. Shipping Documentation Instructions
Shipping Instructions
If 7 Kits have not been accumulated within a week, please follow the
instructions below
a) Separate the bottom 4 labels (OP 900PRP form), place them in the FedEx
Ground envelope, remove the backing and firmly place on bottom side of box.
a) Email RXO Logistics for direction at [email protected]
b) Peel off the Box Copy of the OP 900PRP form and firmly apply to the front
side of the box.
1.a Shipping Documents
OP 900PRP Hazardous Materials Certification Form
FedEx Ground Shipping Label
5. Shipping Documentation Instructions (Cont.)
a) Peel off the SHIPPER RECEIPT from the top of the FedEx Ground PRP Shipping
label, place it in the Tracking ID box on the Customer Copy of the OP 900PRP
form.
3)
FedEx Ground Shipping Envelope
b) Peel off the RECEIPT & SHIPPER NUMBER from the top of the FedEx Ground
PRP Shipping label, and place it in the Tracking ID box on the FedEx copy. 4)
4)
3)
2. Packing Instructions
6. Shipping Documentation Instructions (Cont.)
a) Confirm box is in acceptable condition. If a new
box is needed, follow the New Box instructions located
on the next page.
a) Separate the FedEx Copy and Customer
Copy of the OP 900PRP
form. Keep the FedEx copy with
the box. Attach the Customer
Copy to the Repair Order.
b) Place the un-deployed air bag inflator in
the box.
Note: Dealers must retain the Customer
Copy of OP 900PRP form in their records
for 2 years.
Dealership Copy
7. FedEx Ground PRP Shipping label
3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box.
a) Fill in Shipper Name & Address in the upper section of the
FedEx Ground Shipping label. Note: (RMA# is not required).
1)
b) Peel off the backing of the FedEx Ground PRP Shipping
label and affix to the back side of the box.
2)
c) Provide the package and the FedEx Copy of
The OP 900PRP form to the FedEx Ground Driver.
1)
2)
Note: If you don’t
receive regular
pickups from Fed-Ex,
call 800-463-3339
to schedule a pickup
of the package.
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INFLATOR RETURNS
International Shipping Return Instructions
NOTE: ALL International Locations outside of the United States (APAC, EMEA, Hawaii, Alaska, Puerto Rico, and US Virgin Islands dealers) please follow below shipping instructions.
Dealerships in these locations MUST contact the following Takata / RXO representative directly for shipping instructions primarily via
New Email at: [email protected]
Escalation Contact: Miguel Prigadaa Phone: 210-317-6436
If dealers are in need of additional boxes, please send your request to the same email address: [email protected] and make sure to indicate how many boxes
you need, as well as the model, part number and include pictures if possible. (please consider that shipping additional boxes will take a few weeks to get process depending in the
area/country you are located)
1. Shipping Documents
3. Shipping Instructions – Prepare the Pallet
a) Box Label
• Supplied with each Kit
• To be affixed to each box
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet
• A minimum of 25 boxes and maximum of 200 boxes per pallet .
c) Shrink-wrap Kits to Pallet
d) Prepare to ship per IATA International regulations
e) Affix Over-pack Label and Pallet Label on (1) side of Pallet
F) (Not Please on Top)hold as many Airbags as possible in order to
accumulate as many as possible and limit the number of pickups to at least 1
per month.
b) Over-pack Label
• To be supplied by
RXO
• To be affixed to the
outside of each pallet
c) Bill of Lading
• To be supplied by
the local carrier.
• Print 2 copies: 1 for
Dealer Records, 1
for the local pickup
Driver
d) Commercial Invoice
• To be dealer
provided by the
if possible.
2. Packing Instructions
4. Shipping Instructions – Schedule Intl Pickup
**DO NOT DEPLOY THE INFLATOR**
a) When ready to ship
• Email RXO at [email protected]
• EXCALATION PURPOSES Contact: Miguel Prigadaa Phone: 210-317-6436
• b) Fill out the International Pickup Template with all details:
• Dealer/Pickup contact Information including hours of
operations
• Quantity of boxes/Pallets
• Weight and Dimensions
• Email Address
Confirm box is in acceptable condition.
Box should be in good condition with no visible signs of
damage and should be capable of withstanding
additional transportation.
d) Place the un-deployed air bag inflator in
the “cradle” of the box insert.
5. Shipping Instructions – Ship
2.1 Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box using a 2” wide by 4” long piece of tape to securely
Close the box.
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2
Years
6. Requesting a New Box
If a new box or replacement boxes are needed, please contact the
representative listed below by phone or email to request replacement
materials.
E-Mail: [email protected]
To help expedite your request, please be prepared to provide the
following information:
a) What Type of shipping material needed
•
Number of Replacement Boxes needed
•
Part Return Label
•
Airbag Model
•
Pictures (of the airbag if possible)
b) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
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PALLET (S) MUST BE READY BEFORE SENDING IN THE TEMPLATE. ALL FIELDS PERTAINING TO YOUR LOAD MUST BE FILLED IN
AND SENT TO [email protected]
ESCALATION PHONE NUMBER 210-317-6436 MIGUEL PRIGAADA
Dealer Code
Dealer or Business Name
Pickup Address
City, State & Zip
Physical Address (if different from pickup address)
City, State & Zip
Hours Available for Pickup
YOUR Name & Phone #
Days/hours pickup is not allowed
(lunch hour if shut down)
Email address for BOL
Do you need a truck with lift
gate and pallet jack?
Where can the driver expect to find
pallet on property? Please give clear directions
Special instructions or notes that
will help driver locate pallet on site
LTL
YES
NO
Pallet #1
Pallet #2
Pallet #3
Pallet #4
Pallet #5
Pallet #6
Pallet #7
Pallet #8
Pallet #9
Pallet #10
Pallet #11
Pallet #12
Pallet #13
Pallet #14
Total Boxes
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Driver
Side
Count
Passenger
Side
Count
Total
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WARRANTY INFORMATION
There is only one repair scenario for this campaign.
#
Repair Procedure
Campaign
Operation
Labor Time
Allowance
Part Number
1
Replace air bag inflator
kit
C1709E01
0.4 hours
7030A918
Enter all claims as claim type 'C' - Recall/Campaign Claims
Please follow the campaign instructions when entering each claim in order to select the applicable
operation codes that correctly match up with the work that was actually performed. A claim example is
provided below.
Claim Header Section: Air Bag Inflator Replacement
Enter in the first 6 characters of
this campaign labor operation:
C1709E.
C1709E_ _
64500
JA…………..….
This campaign is for the replacement of the passenger
side air bag inflator on certain 2016−2017MY i−MiEV.
Check the Open Campaign area of the Superscreen each
time to be certain of a vehicle’s eligibility. Only VINs
showing C1709E as open are involved.
After entering the required customer data, vehicle information and applicable campaign operation
number, hitting the “Save and Continue” button will automatically fill-in several fields. Please note that
there is only 1 possible repair scenario for this campaign.
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PARTS:
There is only one repair scenario and it requires the replacement of the passenger air bag inflator.
Scenario #1 - on 2016-2017MY i-MiEV vehicles - replace the air bag inflator kit.
Part# 7030A918.
No other parts are needed or allowed to be claimed.
7030A918
LABOR:
The full service campaign labor operation number C1709E01 and the allowed labor time of 0.4 hours will
be automatically entered as a result of the 'Repair Performed' scenario selected from the “Vehicle” page.
0.4 0.4
C1709E01
PARTS RETURN:
Return the removed air bag inflator module to Takata by contacting the following Takata USA
representatives directly to obtain the appropriate return shipping documents. Failure to return a replaced
module to Takata may result in a chargeback of the campaign claim.
Miguel Prigadaa, Armando Rodriguez
Phone: 210-250-5079
Email: [email protected]
RENTAL CARS AND/OR TOWING CHARGES:
If there is a need to provide the owner with a rental car and/or tow their vehicle, claim the applicable
charges in this section of the claim on the lower portion of the labor entry screen.
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SR−17−008
This notice applies to your vehicle,
.
Date: December 2017
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Reason for notice:
Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to
motor vehicle safety exists in certain 2016 and 2017 i−MiEV vehicles. Continued exposure
to high levels of humidity may cause the passenger side frontal air bag inflator housing
to rupture in the event of a crash necessitating deployment of the passenger side
frontal air bag. An inflator rupture could result in metal fragments striking and
potentially causing serious injury or death to vehicle occupants.
What you should do:
Please contact your local certified i−MiEV Mitsubishi Motors dealer and schedule an
appointment to have the passenger side frontal air bag inflator replaced. When you
bring your vehicle in, please show the dealer this letter. If you misplace this letter, the
dealer will still perform this replacement for your vehicle, free of charge.
To reduce the risk of serious injury, do not allow occupants to sit in the front passenger
side seat until this replacement is performed.
What your dealer will do: The dealership will replace the passenger side frontal air bag inflator with one produced
by a different supplier.
How long will it take?
The time needed for this repair is approximately 0.5 hrs. The dealer may need your
vehicle for a longer period of time, but every effort will be made to minimize your
inconvenience, including providing you with a loaner/rental vehicle while the repair is
being performed.
If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by
calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4
p.m. (Pacific Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue SE, Washington, D.C. 20590, or call the toll−free Vehicle Safety Hotline at 1−888−327−4236 (TTY:
1−800−424−9153), or go to http://www.safercar.gov.
If you have already encountered a problem with the passenger side frontal air bag inflator and had it replaced as a
result of this specific condition and have paid for the repair, you may send your original repair order or invoice and
original receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630−0064
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply
with federal regulations.
We appreciate your prompt attention to this
matter. Sincerely,
Mitsubishi Motors North America, Inc.
6/23/2023
C1709E
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