2060446.7
Service Bulletin Details
Public Details for: 2060446.7
Clicking noise from the front wheels when conducting a static lock to lock steering manoeuvre -technical background: -verify the customer complaint matches the video within the bentley hub - reference tpi transaction number 2060446/-
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 -
Models from 2018
2018 BENTLEY CONTINENTAL GT |
Technical product information Topic Market area Clicking noise from the front wheels when conducting a static lock to lock steering manoeuvre Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Brand Transaction 2060446/7 No. Level EH Status Approval Release date New customer code Object of complaint Complaint type Position running gear -> steering, power-assisted steering -> steer noise, vibration -> crackle New workshop code Object of complaint Complaint type Position running gear -> running gear, springs, shock absorbers -> axle member dimensional accuracy -> contour dimensional deviation front right running gear -> running gear, springs, shock absorbers -> axle member dimensional accuracy -> contour dimensional deviation front left Vehicle data New Continental GT/GTC and New Flying Spur Sales types Type 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S4* 3S4* 3S4* 3S4* 3S4* ZG2* ZG2* ZG2* ZG2* MY 2018 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 2020 2021 2022 2023 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Documents Document name master.xml INTERNAL Technical product information Clicking noise from the front wheels when conducting a static lock to lock steering manoeuvre Transaction No.: 2060446/7 Customer statement / workshop findings Clicking noise from the front wheels whilst performing a static lock to lock steering manoeuvre Technical background Verify the customer complaint matches the video within the Bentley Hub - Reference TPI Transaction number 2060446/The operative MUST ensure that all similar symptom TPI’s are checked to ensure the fault is exactly as described Should the issue be as confirmed in the video, the operative should refer to the instructions within the Measure section of this TPI Revision History TPI 2060446/7 - There is no initial requirement to replace all of the front wheels bolts, a revised process is now available within the Measure section please ensure all steps are conducted from step 1 to completion The front wheel bolts should only be replaced if advised via DISS NOTICE The Elsa Pro procedure is also being updated in conjunction with the information within this TPI Production change Under investigation Measure Reminder - Ensure the fault is exactly as described in the customer statement and the video within the Bentley Hub - Referencing TPI Transaction number 2060446/1 1) Record a clear video of the noise and confirm the following: • Is the noise easily reproducible when car is warm/cold or both? • Is the noise audible on both sides of vehicle or one side only? 2) Check the vehicle history to confirm/check if the vehicle has previously been involved in an accident Or Has any work has been carried out as follows: • Front brake pads and brake discs • Front wheel bearing/hub assembly • Steering rack and steering components • Front suspension components 3) Carry out a full visual check of the following components: • Front suspension system • Braking system • Steering system – in particular the track rod ends for wear, damage or debris/contamination Should any faults be found, the retailer MUST raise a new DISS query or update the already open query ensuring all findings are clearly shown and described before replacing any parts 4) If no faults are found the operative should carry out the remaining instructions from Step 5 5) De-torque the left and right front hub retaining nuts 360 degrees (Figure 1) INTERNAL Figure 1 • Torque tighten the front hub retaining nut to 200Nm +100 degrees NOTICE NOTICE: Please always refer to the Elsa Pro procedure as changes can be made without notice • Reassess the vehicle to check and confirm that the noise is no longer present - Attach a clear video of the results to a new or existing DISS query advising if the repair was successful or not In the event the Re-torque procedure was not successful the operative must wait for feedback from Product support before conducting any further work Warranty accounting instructions Warranty Type 110 or 910 Damage Service Number 44 07 Damage code 00 20 Time to conduct the initial inspection including the Re-torque procedure Labour Operation Code 40 01 01 00 Time 20 Time units The following should only be conducted if permission has been given via DISS Two wheels removed and reinstalled (including wheel bolt renewal) Labour Operation Code 44 05 20 00 Time 10 Time units Parts information Refer to the ETKA parts catalogue INTERNAL