V461902201517332

Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
Condition
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
All
2020-2024
All
All
All
All
Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2015173/32
7/13/23
46-19-02
Update model year
applicability and to
include model year 2024.
2015173/31
6/22/22
46-19-02
Addition of mandatory
brake form and reference
to Volkswagen Warranty
Policy and Procedures
Manual.
2015173/30
02/3/22
46-19-02
To include model year
2022 applicability.
2015173/28
6/4/2020
46-19-02
To include model year
2021 applicability.
2015173/1
6/11/07
V46-07-01
Original publication.
Note:
As extracted from the Volkswagen Warranty Policy and Procedures Manual, in order to support a positive
customer experience, improve quality efforts and reduce repeat repairs, Volkswagen Warranty is
introducing the new Brake Diagnostic Worksheet. More information can be found under the Warranty
Heading of this Technical Service Bulletin.
Page 1 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Transaction No:
2015173/32
Release date:
7/13/2023
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
When applying the brakes at highway speeds the following symptoms may occur:
 Brake Pedal pulsation
 Vibration felt in Vehicle Body
 Steering Wheel shakes
Technical Background
For brake vibration or pulsation concerns, brake rotor machining is allowed between 6 and 12 months or
6,000 and 12,000 miles (whichever comes first) from the warranty in service date.
Production Solution
No production change required.
Service
Note:
All policies and procedures outlined in this technical bulletin also apply to sublet brake rotor machining.
Improperly machined brake rotors may cause brake pulsation/vibration after several months in service.
The servicing facility will be responsible for these failures.
Procedure:
 Remove Wheels and separate Brake Calipers from Carrier as outlined in Repair Manual Group 44 in
Elsa.
Brake Rotor Inspection
A detailed brake rotor inspection is needed to determine if the brake rotor should be machined or
replaced.
Inspect the brake rotor friction surfaces on both sides of the brake rotor for:
 Severe discoloration (bluing)
 High heat surface damage (raised hard spots)
 Visible cracks
Note:
Brake rotors showing any of the above described conditions are NOT serviceable. Parts must be
replaced in accordance with the Volkswagen Warranty Policy and Procedure Manual.
Please see the example pictures below of damage NOT covered under warranty.
Page 2 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
Figure 1: Brake pad imprint.
Figure 2: Brake pad imprint.
Figure 3: Brake pad imprint.
Figure 4: Brake pad imprint.
Page 3 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
Figure 5: Corrosion.
Figure 6: Corrosion, brake pad stuck to brake rotor.
Figure 7: Corrosion, brake pad stuck to brake rotor.
Figure 8: Corrosion, brake pad stuck to brake rotor.
Page 4 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Figure 9: Brake pad stuck to brake rotor
Transaction No:
2015173/32
Release date:
7/13/2023
Figure 10: Brake pad stuck to brake rotor.
Figure 11: Brake pad imprint.
Page 5 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
Disc Thickness Measuring
Technician must record the beginning
thickness measurements on the back
of the repair order.
Each brake rotor has the minimum
allowed thickness cast, stamped or
laser-etched into the rotor hub.
 Measure the brake rotor thickness in 4 locations using a digital or mechanical caliper/micrometer.
Measurements MUST be taken at the same distance from the brake rotor outer circumference to
ensure consistency.
Page 6 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
Note:
The brake rotor thickness
measurement must exceed the
minimum specification after the
machining process is completed in
order to be re-used. If the brake rotor
thickness measurement does not
meet this requirement after machining,
replace the brake rotor.
Brake Rotor Machining
Note:
All Brake Rotors must be machined.
Recommended on-car brake lathe is the PRO-CUT International ™ PFM 9.2 (or equivalent – can be
locally sourced). This design of brake lathe will produce a surface quality which will provide proper brake
performance without a brake pad to brake rotor break-in period.
To ensure that a high quality brake rotor finish is produced, brake lathe cutting tools must be maintained
as directed by the lathe or tool manufacturer.
Page 7 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
 Follow the brake lathe
manufacturer’s instructions for
set-up and machining.
 Wash the brake rotor with a soap
and water solution upon
completion of resurfacing to
remove all machining particles.
Page 8 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
Technician must record the final
thickness measurements after
machining on the back of the repair
order.
 Re-measure brake rotor thickness
in 4 locations using a digital or
mechanical caliper/micrometer. If
recorded brake rotor measurement
is less than the minimum thickness
after machining, the brake rotor
MUST be replaced.
Note:
Always replace brake rotors in pairs (front axle or rear axle). Do not replace all 4 brake rotors unless it is
required.
Page 9 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
 Measure brake rotor lateral run out
using a caliper and dial gauge set.
 Run out must not exceed 0.1mm
after machining.
 If brake rotor exceed the 0.1mm
specification after machining
replace the applicable brake rotors.
Page 10 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Transaction No:
2015173/32
Release date:
7/13/2023
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Warranty
The Brake Diagnostic Worksheet is required to be filled out and uploaded to Doc-IT for warranty
reimbursement on all Brake claims including repair/replacement of Discs/Drums and Pads/Shoes, DICE
claims where the Customer’s concern involves Brakes and applicable Technical Service Bulletins. Claims
may be subject to cancellation when the worksheet is incomplete or missing.
This new worksheet was developed to provide greater detail and assist with documenting the warranty
justification. For your convenience, the worksheet can either be completed electronically online and
saved to your files or downloaded and printed. The Brake Diagnostic Worksheet replaces the Brake Disc
Measurement Form.
The Brake Diagnostic Worksheet is located in WISE under Resource Center > Forms > Brakes and is
also located on the attachment page of Technical Service Bulletin 2010245, 2015173 and 2067177 within
Elsa.
Note:
All documentation is needed for reimbursement and must be uploaded to WISE. For information on
uploading documents and pictures in WISE, go to WISE > Resource Center > Dealer Processes & Guide,
select pdf file: Wise Operations Section – Doc-IT Technical Bulletin Uploading Process Job Aid.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)
Year(s)
Eng.
Code(s)
All
2020-2024
All
Claim Type:
Trans. Code(s)
VIN Range
From
VIN Range To
All
All
All
Use applicable Claim Type 1)
SAGA Coding
Damage
Service Number
Code
HST
001 – Left
4650
0013
--
4653
0013
--
Parts Manufacturer
Damage Location
002 – Right
001 – Left
Passat, Golf R, GTI, Atlas, Atlas Cross
Sport, Arteon, ID.4
002 – Right
WWO 2)
Page 11 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
3ME 2)
Jetta, Golf, Tiguan LWB, Taos
On Car Lathe is available (All vehicles)
Labor Operation 3): Remove and Reinstall Front and
Rear Wheels
44052004 = See Elsa for latest time units
Labor Operation 3): Front and Rear Rotor
Resurfacing – On Vehicle
46504699 = 120 TU
And
46534699 = 120 TU
Or
If On Car Lathe is unavailable:
Arteon
Labor Operation 3): Remove and Reinstall Front and
Rear Wheels
44052004 = See Elsa for latest time units
46142050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Carriers
And
46152050 = See Elsa for latest time units
46502050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Rotors
And
46532050 = See Elsa for latest time units
46504699 = 160 TU
Labor Operation 3): Front and Rear Rotor Machining
And
46534699 = 160 TU
OR
Tiguan LWB
Labor Operation 3): Remove and Reinstall Front and
Rear Wheels
Labor Operation 3): Remove and Reinstall Front and
Rear Carriers
44052004 = See Elsa for latest time units
46142050 = See Elsa for latest time units
And
Page 12 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
46152050 = See Elsa for latest time units
46502050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Rotors
And
46532050 = See Elsa for latest time units
46504699 = 160 TU
Labor Operation 3): Front and Rear Rotor Machining
And
46534699 = 160 TU
OR
Atlas/Atlas Cross Sport
Labor Operation 3): Remove and Reinstall Front and
Rear Wheels
44052004 = See Elsa for latest time units
46142050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Carriers
And
46152050 = See Elsa for latest time units
46502050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Rotors
And
46532050 = See Elsa for latest time units
46504699 = 160 TU
Labor Operation 3): Front and Rear Rotors
Machining
And
46534699 = 160 TU
Or
Passat
Labor Operation 3): Remove and Reinstall Front and
Rear Wheels
44052004 = See Elsa for latest time units
46502050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Rotors
And
46532050 = See Elsa for latest time units
Page 13 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
46504699 = 160 TU
Labor Operation 3): Front and Rear Rotors
Machining
And
46534699 = 160 TU
Or
Jetta
Labor Operation 3): Remove and Reinstall Front and
Rear Wheels
44052004 = See Elsa for latest time units
46142050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Brake Carriers
And
46152050 = See Elsa for latest time units
46502050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Rotors
And
46532050 = See Elsa for latest time units
46504699 = 160 TU
Labor Operation 3): Front and Rear Rotors
Machining
And
46534699 = 160 TU
Or
Golf/GTI/Golf R
Labor Operation 3): Remove and Reinstall Front and
Rear Wheels
44052004 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front
Carrier
46142050 = See Elsa for latest time units
46502050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front and
Rear Rotors
And
46532050 = See Elsa for latest time units
(includes carrier)
Labor Operation 3): Front and Rear Rotors
Machining
46504699 = 160 TU
And
Page 14 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
46534699 = 160 TU
Or
ID.4
Front Brake Service Only
Labor Operation 3): Remove and Reinstall Front
Wheels
44052000 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front
Brake Carriers
46142050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall Front
Rotors
46502050 = See Elsa for latest time units
Labor Operation 3): Machining Front Rotors
46504699 = 160 TU
Taos
Front Brake Service Only
Labor Operation 3): Remove and Reinstall Front
Rotors
46502000 = See Elsa for latest time units
Labor Operation 3): Machining Front Rotors
46504699 = 160 TU
Rear Brake Service Only
Labor Operation 3): Remove and Reinstall Rear
Rotors
46532000 = See Elsa for latest time units
Labor Operation 3): Machining Rear Rotors
46534699 = 160 TU
OR
Front and Rear Brake Service
Labor Operation 3): Remove and Reinstall
Front and Rear Wheels
44052004 = See Elsa for latest time units
46142050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall
Front and Rear Carriers
and
46152050 = See Elsa for latest time units
Page 15 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Transaction No:
2015173/32
Release date:
7/13/2023
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
46502050 = See Elsa for latest time units
Labor Operation 3): Remove and Reinstall
Front and Rear Rotors
and
46532050 = See Elsa for latest time units
46504699 = 160 TU
Labor Operation 3):Front and Rear Rotors
Machining
and
46534699 = 160 TU
Or
If sublet machining is used:
Outside Labor: Sublet Machining
Sublet Machining not to exceed Elsa SRT
Causal Part:
Select Labor
Diagnostic Time 4)
GFF Time expenditure
01500000 = Up to 50
TUs
Road Test
01210002 = 10 TU
01210004 = 10 TU
01320000 = 00 TU max.
Technical Diagnosis
YES
YES
NO
Claim Comment: Input “As per Technical Bulletin 2015173” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with Elsa updates.
4)
Documentation required per Warranty Policy Procedures Manual.
Page 16 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
46-19-02 - Brake Rotor, Vibration / Pulsation (U.S. Only)
Transaction No:
2015173/32
Release date:
7/13/2023
Required Parts and Tools
No Special Parts required.
Suggested tools and tool part numbers are current at the time of publication and listed below.
(*Equivalent tools can be used or locally sourced as needed).
Suggested Brake Lathe
Description
Part No:
Quantity
PFM 9.2
PCI92BASEIBT
1
Suggested Brake Measuring Tools
Caliper and Dial Gauge Set
VAS6668
1
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 17 of 17 Plus attachment
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Volkswagen Brake Diagnostic Worksheet
NOTE: The Brake Diagnostic Worksheet is required for all Warranty reimbursement of brake pads and rotors. The form can be
completed electronically or printed. Completed forms must be uploaded to Doc-IT upon SAGA claim submission. Always, refer to the
Volkswagen Policies and Procedures Manual to validate warranty eligibility prior to performing warranty repairs.
Dealer Code:
Repair Order:
Odometer:
Date:
VIN:
MANDATORY - This section must be completed in its entirety.
Technician Findings:
Applicable Technical
Bulletin
Manufacturers Defect:
Cracks
Breaks
Porous Casting
Other: __________
The following conditions are not covered by
Warranty:
•
•
•
•
2010245
2015173
None
Rust/Corrosion
Brake pad mark
Discoloration (bluing)
High heat damage (raised hard spots)
What is the concern the customer is experiencing? Check all that apply.
Brake Noise
Location of the
concern
Front Left
Front Right
Rear Left
Rear Right
Other:
Vibration
How often does it
occur?
Constant
A.M./P.M.
Weekly
Intermittent
Other:
Pulsation
When does it
happen?
At start-up
At cruising speed
While turning
Normal Braking
Hard Braking
Other:
At what speed
does it occur?
<5 MPH
5-24 MPH
25-49 MPH
50-70 MPH
>70 MPH
Other:
Is the vehicle?
Turning Left
Turning Right
Going Uphill
Going Downhill
Forward
Reverse
Other:
Corrosion/Discoloration
Road Condition
Paved (smooth)
Rough (gravel)
Bumpy
Wet
Dry
Other:
What's the
outside
condition
Freezing
Normal
Hot
Rain
Mud
Humid
Other:
Other conditions not listed above:
Is the Technician able to duplicate the concern?
Yes
No
If the repair is warrantable, proceed with claiming in SAGA
Review DICE policy for potential reimbursement
Additional notes (optional):
Form No. F_4.2_SM_VA_WT_119