BulletinA

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Incorrect Grille Insert Color
FCA US LLC
Reference:
51A
2023 (JL) Jeep Wrangler
Template Version 1.8
Revision
0
Edition
May 2023
Detail
Initial Version.
SYMPTOM DESCRIPTION
The front grille insert on about 365 of the above
vehicles may have the wrong color and does not
match with what is on the Monroney label.
NOTE: Some vehicles above may have been
identified as not involved in this recall and therefore
have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process
Use the following labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Inspect for the correct grille
23-51-A1-81
0.1hrs
insert color
Inspect and replace grille
23-51-A1-82
0.5hrs
insert
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
recall claim processing instructions.
PARTS INFORMATION
Qty
1
Part Name
Trim Ring Kit, Black
Part No.
6CG99TZZAC
REPAIR TO BE PERFORMED
PARTS RETURN
Visually inspect the front grille insert color if not black,
install a new black grille insert.
No parts return required for this campaign.
SPECIAL TOOLS
COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.
No special tools required
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
1/5
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Incorrect Grille Insert Color
FCA US LLC
Service Procedure
1. Visually inspect the headlamp trim rings color (Figure 1).
➢
Are the headlamp trim rings black in color?
Yes: No further service required, claim inspection
LOP.
No: Proceed to step 2.
Headlamp Trim
Rings
Figure 1 – Grille Insert
2. Open and support the hood.
3. Remove the top push pins (Figure 2).
Push Pins
Figure 2 – Push Pins
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
2/5
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Incorrect Grille Insert Color
FCA US LLC
Service Procedure [Continued]
4. Grasp the lower portion of the grille and carefully pull out to release the lower clips (Figure 3).
5. Separate and remove the grille.
Figure 3 – Grille Removal
6. Carefully place the grille on a clean, soft surface with the back of the grille facing in the up position.
7. Remove the screws from the back of the grille assembly (Figure 4).
SCREWS
Figure 4 - Screws
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
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CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Incorrect Grille Insert Color
FCA US LLC
Service Procedure [Continued]
8. Remove all the white insert retainers (Figure 5).
PICK TOOL
RETAINERS
Figure 5 – Insert Retainers
9. Remove the metal clips (Figure 6).
CLIPS
Figure 6 – Metal Clips
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
4/5
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Incorrect Grille Insert Color
FCA US LLC
Service Procedure [Continued]
10.
Remove the grille insert and DISCARD (Figure 7).
INSERT
Figure 7 – Grille Insert Removal
11.
Align the NEW grille insert to grille opening (Figure 7).
12.
Install the metal clips (Figure 6).
13.
Install the white insert retainers (Figure 5).
14.
Install all the screws (Figure 4).
15.
Align the grille to the vehicle body retainer opening and push grille until retainers are seated.
16.
Install the push pins (Figure 2).
17.
Close the hood
18.
Return the vehicle to the customer.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
5/5
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Incorrect Grille Insert Color
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
51A
LOGO
VEHICLE PICTURE
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2023 Model
Year (JL) Jeep Wrangler] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle may have been equipped with the incorrect front grille insert color which was not
intended for your specific model.
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect and if needed, replace the front grille insert. The estimated repair time is about 1
hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and
check-out during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 51A.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.