15-285-21R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2021 Subaru of America, Inc. All rights reserved.
SERVICE INFORMATION BULLETIN
APPLICABILITY:
2015-24MY All Models
SUBJECT:
		
Gen 2-4 Head Unit Identification /
Product Details		
NUMBER: 15-285-21R
DATE:
07/12/21
REVISED: 07/13/23
INTRODUCTION:
This Service Information Bulletin provides reference tables and photos to use for determining the
infotainment head unit supplier and generation. Over time, Subaru vehicles have used products
supplied by a variety of suppliers. These include: Clarion, Fujitsu Ten/Denso Ten (FTEN), Harman,
and Denso. The information provided below provides detailed specifications regarding head
unit supplier and generation. Additional details are provided regarding convenience features and
application support information.
SERVICE INFORMATION:
NOTE: The supporting reference material displaying generation and supplier breakdown is available
on Subarunet: Service Operations & Technical > Forms and Downloads.
EXAMPLE:
Gen4/Denso – Shown Above
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-285-21R; Revised: 07/13/23
Page 1 of 8
STARLINK Features Summary
•
IMPORTANT NOTE: If the Head Unit (H/U) is swapped from another vehicle for diagnostic,
please make sure the original H/U is returned in the vehicle.
•
IMPORTANT NOTE: If the H/U needs to be removed for any reason, always confirm the part
number shown on the unit matches the part number in the Electronic Parts Catalog (EPC) for the
specific VIN being repaired.
•
IMPORTANT CAUTION: Always disconnect the Telematics Data Communication Module
(DCM) BEFORE any swapping of head units. DCMs must NEVER be swapped or the customer’s
services will not function and DCM replacement may be required to resolve.
Continued...
Bulletin Number: 15-285-21R; Revised: 07/13/23
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Gen 3 (continued)
Continued...
Bulletin Number: 15-285-21R; Revised: 07/13/23
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MY/Carline System Appearance Summary
MY 19-24
Continued...
Bulletin Number: 15-285-21R; Revised: 07/13/23
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MY 22-24
MY 22-24
NOTE: Please review applicable TSB “Audio/Navigation & Power Amplifier Exchange Component
Identification and Procedures” for additional information on head unit appearance missing from this
summary.
MY 22-24
Continued...
Bulletin Number: 15-285-21R; Revised: 07/13/23
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MY 20-24
Continued...
Bulletin Number: 15-285-21R; Revised: 07/13/23
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MY 20-24
NOTE: Always check to confirm the latest software is installed before diagnostic work is performed
or after head unit replacement.
NOTE: More details about STARLINK Specs for each MY/Carline combination using Option and
Model code are available by following this Subarunet link:
https://www.subarunet.com/home/content/1161
Always have the Option and Model Code information available.
Continued...
Bulletin Number: 15-285-21R; Revised: 07/13/23
Page 7 of 8
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-285-21R; Revised: 07/13/23
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