06-004-23
Service Bulletin Details
Public Details for: 06-004-23
Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 2023
| 2023 MAZDA CX-9 |
Models from 2022
| 2022 MAZDA CX-9 |
Models from 2021
| 2021 MAZDA CX-9 |
Models from 2020
| 2020 MAZDA CX-9 |
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| 2019 MAZDA CX-9 |
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| 2018 MAZDA CX-9 |
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| 2017 MAZDA CX-9 |
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| 2016 MAZDA CX-9 |
BULLETIN NOTES APPLICABLE MODEL(S)/VINS 2016-2023 CX-9 vehicles with VINs lower than JM3 TC**** ** 657869 (Produced before Mar. 13, 2023) DESCRIPTION Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased. Customers experiencing this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the steering column assembly with a modified part according to the instructions on MGSS online STEERING WHEEL AND COLUMN REMOVAL/INSTALLATION. NOTE: Before replacing the steering column assembly, refer to the table below and check that the new part lot number is within the indicated production date range. Country Spec. Parts No. Beginning Prod. Date North America BHN1-32-150D Feb. 21, 2023 and after Lot No. 3221 3*** 3221 4*** Lot number verification: Verify the lot number printed on the sticker (1). The first digit indicates the year of the production date, the second is the month, the third and the fourth are the day. NOTE: From January to September, the months are represented with their correspondent number (from 1 to 9). The Page 1 of 3 07/17/2023 02:58 PM tlawrenc remaining months are represented by a letter (October=X, November=Y, December=Z). 3. Verify the repair. • PARTS INFORMATION Parts Number BHN1-32-150D B455-32-099B KD31-32-099 9YA0-11-003A [R]: Replacement parts. Description SHAFT, ENERGY ABSORBER BOLT, SHAFT BOLT, SHAFT BOLT Qty. 1 1 1 1 Notes North America only [R] Intermediate shaft (upper side) [R] Intermediate shaft (lower side) [R] Steering wheel WARRANTY INFORMATION NOTE: • This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair. • This repair will be covered under Mazda’s New Vehicle Limited Warranty term. • Additional diagnostic time cannot be claimed for this repair. Warranty Type A Symptom Code 82 Damage Code 9G Part Number Main Cause Quantity Operation Number / Labor Hours: BH*1-32-150D 1 XXWE4XRX / 1.0 Hrs. Page 2 of 3 07/17/2023 02:58 PM tlawrenc Page 3 of 3 07/17/2023 02:58 PM tlawrenc