TECH TALK 275

TECH TALK - VOLUME 275
July - August 2023
INSIDE THIS ISSUE:
Technical Information- Page 1
TSB/TIN/ATIN Review - Page 11
Technical Training- Page 12
Warranty Information - Page 13
Behind The Scenes - Page 13
News & Notes - Page 14
WHAT'S NEW FOR 2024:
Every 2024 model-year
Mitsubishi Motors vehicle will
include two years of limited
maintenance.
2024 Outlander and Outlander
Plug-in Hybrid to offer Platinum
Editions.
Refreshed Outlander SEL Black
Edition introduces blacked-out
exterior and interior trim,
including black dynamic shield,
window trim, roof rails, and
semi-aniline leather seating.
SEL Black Edition will be
offered on Outlander Plug-in
Hybrid for the first time.
TECHNICAL INFORMATION
Accessory Fitment
When replacing and reinstalling the accessory mud flap
onto vehicle, the parts may appear improperly installed
(angled appearance).
•
MZ531481EX RALLIART Mud Flaps
Affected Vehicles: 2023 Outlander Sport RALLIART
To address possible poor fitment appearance of the accessory mud flaps, please follow
these instructions:
1. Review the accessory installation instructions: Double-check that you have correctly followed the
accessory installation instructions provided for the accessory mud flaps. Ensure that you have
installed all necessary components and fasteners in the designated positions.
2. Verify the alignment: Check that all mud flaps are properly aligned with the corresponding mounting
points on the vehicle. Ensure the mud flap bottom edge is parallel to the ground (see installation
image note below).
Honoring off-road heritage,
MMNA debuts Trail Edition for
Outlander Sport.
3. Confirm the attachment points: Make sure that the mud flaps securely attached to the vehicle. Check
all fasteners, such as screws or clips, to ensure its tightly fastened.
4. Inspect for damage: Carefully examine the mud flaps for any signs of damage, such as cracks,
breaks, or deformities. If any damage is present, it may affect the fitment and require replacement or
repair.
Click the image to read the
full "What's New for 2024"
article.
5. Compare with reference images: Please review the reference images or diagrams provided
in the installation instructions. Compare installed mud flaps with the reference images to
ensure they match in terms of position, alignment, and appearance.
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Accessory Fitment (Continued)
Reference Images:
The mud flap image below is parallel to ground per instructions.
(If the mud flaps are viewed from different viewpoints, it may appear angled)
The mud flap image below is parallel to ground
per instructions. By design the inner mud flap
positioned is several millimeters inward compared
to outer.
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The mud flap image below is parallel to ground
per instructions. Due to inner mud flap positioned
inward it gives a false appearance that the mud
flaps are not parallel to ground.
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Key Reminder Displayed Incorrectly
Affected Vehicles: All Models without OSS/FAST key
This article updates information previously given in Tech Talk Volume 218 published in August
of 2018. If a customer reports that the key reminder is displayed on the meter when the key
is not in the ignition, or if the customer reports that RKE is inoperative and the reminder is
found to be on when the key is not in the ignition, the ignition switch may be at fault. A
ground is supplied to the ETACS by the key reminder switch when the key is not in the
ignition, and when the key is in the ignition there’s an open in the circuit. Correct operation
can be verified by testing resistance to ground first at the ETACS, then at the ignition switch
on the appropriate terminal, with the key inserted and not inserted in the lock cylinder. By
removing the ignition lock cylinder when possible, lift pin malfunction can be be confirmed. If
lift pin malfunction is confirmed, replace only the lock cylinder rather than the ignition switch
assembly. When replacing the ignition lock cylinder, door lock cylinders may need to be
replaced as well for parity and a lock set may be available.
SC-23-001 Engine ECU Reprogramming for MIL-Illumination
Affected Vehicles: 2022-2023 Outlander with AWD
Recently SC-23-001 was released to address fault codes relating to the Active Grille Shutter and
the Exhaust Gas Temperature Sensor. The Service Campaign Bulletin states in multiple
locations that it is not necessary to replace the Exhaust Gas Temperature Sensor (MQ719744).
If any of the below fault codes are stored, please disregard, and move forward with the ECM
reprogramming operation.
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Air Conditioning (A/C) System Intermittent or Inoperable
Affected Vehicles: 2022-2023 Outlander
As we all know summer is here and in full swing. Some customers of Outlanders may report
that upon deceleration or extended idle times they experience temperature fluctuation
from the A/C system. Additionally, customers are also reporting the A/C ECU defaults AC to
75 degrees on the control panel. The A/C may also become temporarily inoperative. Since
the A/C can often be a complicated system to properly diagnose especially with
intermittent issues, below are some tips on how to help diagnose A/C with the gauges on
your R1234YF machine.
BE SURE TO EVACUATE AND RECHARGE SYSTEM TO CONFIRM PROPER FREON LEVEL (.550KG).
ALSO BE SURE TO GET MACHINE PRINT OUT FOR WARRANTY CLAIM.
Additionally, if you are experiencing A/C issues be sure to verify the engine cooling fans are
operating as designed, with the MUT 3-SE the technician has the ability to command the duty
cycle of the cooling fans in ACTUATOR tests. This test will ensure the cooling fans are
operating properly in all conditions.
Below are examples of A/C noise symptom diagnosis to help you better understand
mechanical failures of an A/C system:
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Air Conditioning System Intermittent or Inoperable (Continued)
For further diagnosis results and actions to be taken please refer to the Heater & Air
Conditioning System of the Service Manual.
Furthermore, if you or the customer are still experiencing cooling issues, please start a
Tech-line case with the following information: current gauge readings, A/C printout, a
proper All DTCs list, and results of the diagnosis steps taken.
No Start after 12V Battery Dies
Affected Vehicles: 2023 Outlander Plug-in Hybrid
If the 12-volt battery drains all the way down or gets weak from not being driven, the
car may not be able to be put into ready mode. The technician may find that
communication with multiple systems is not available. If the technician scans the
vehicle and finds code U3D01-06 in the PHEV ECU Logical Block - Algorithm Based
Failure, the technician will need to log into the PHEV ECU and from the special function
page perform a Compulsion Boot Test Request see below:
The same thing can happen in the engine ECU, if the 12volt battery gets low or drains.
Code U3EFF-06 Algorithm based failures will show up in Engine ECU. In this case the
technician may have to manually input the VIN and the chassis id. The technician will
need to log into the Engine ECU and from the special function page perform a
Compulsion Boot Test Request see below:
After both conditions the technician will need to scan and erase all DTC(s).
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FRONT BRAKE NOISE
Affected Vehicles: All
If a customer complains of noise from the front when braking, moving at parking lot speeds,
turning in reverse, etc. the issue could be caused from brake hardware contacting the rotor
resulting in vibration and noise. During your visual inspection, you may also notice light
scratching on the rotor surface which you should be able to rectify by resurfacing. See the
example in the photo below.
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Guide for Using the Evaporator Cleaner
If MITSUBISHI Genuine Evaporator Cleaner (MZ100950EX) is
used while the blower motor is disassembled, the cleaning fluid
may enter the inside of the motor and cause abnormal noise
when the air conditioner operates.
Blower Motor
The evaporator cleaner should be used with the blower motor
assembled on the vehicle and the "Air Flow Volume" set to "ON".
Affected Models
All Models
Cleaning
Fluid
Excerpts from the Instruction Manual
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Avoid Using Household Chlorine Bleach When Cleaning Vehicles
Affected Models
All Models
Avoid using household chlorine bleach(*) or alcohol of concentration
of 60% or higher of cleaning of vehicles since it may cause the
discoloration, erosion, and/or corrosion of vehicles parts. You
should advise customers to use a neutral household detergent
when cleaning their vehicle.
*Chlorine bleach: Contains hypochlorous acid disinfectant.
Sample Photos of Discoloration, Erosion, and/or Corrosion of Parts
When using alcohol for disinfection purposes take the following precautions:
- Wipe with a soft towel moistened with alcohol then wipe completely with a dry towel.
- Leaving moistened towels on surfaces may cause discoloration or lead to discoloration.
- There is a risk of fire from alcohol, so be careful when using.
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How to Install the Rear End Harness
The installation method of the ground terminal of the
Rear End Harness differs depending on the production
date of the vehicle. When replacing the Rear End
Harness due to a body repair and so on, you should
perform the following procedure to install the ground
terminal.
This procedure does not apply if the Rear End Harness
is not originally installed on the vehicle.
Affected Models
Eclipse Cross
23MY
PNC: 83131
HARNESS,RR END
1. Check the presence and location of the ground terminal of the Rear End Harness.
If the pattern is 1 or 2, go to the next page.
If the pattern is 3, replace the Rear End Harness refer to the workshop manual.
*The workshop manual will be revised
Pattern 1. Without ground terminal
in late-June, 2023.
(Approx. production date: 13th Feb, 2023)
Keyless Operation Buzzer
Pattern 2. Ground terminal on the KOB bracket
(Approx. production date:
13th Feb, 2023
3th Apr. 2023)
Pattern 3. Ground terminal on the body panel
(Approx. production date: 3th Apr, 2023 )
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How to Install the Rear End Harness (Continued)
2. Bend the tip of the ground terminal of the new Rear End Harness to prevent
interference with the body. Do not cut the ground terminal because the cut
surface will rust.
Before
After
Approx.
5mm
Do not bend
this area
3. Remove the Keyless Operation Buzzer.
Using a thread tap (Size: M6×1.0), peel off the paint on the screw thread of the KOB
mounting nut.
KOB mounting nut
4. Install the ground terminal on the KOB bracket per photo below.
(Tightening Torque: 7～11N・m)
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TSB/TIN/ATIN REVIEW
Since Tech Talk 274, the following
bulletins have been published:
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TECHNICAL TRAINING COURSE SCHEDULE
Note: Green = Virtual Course / White = Face to Face Instructor Led Training
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WARRANTY
Claim Submissions
Friendly reminders for claim submissions:
• When there is a part(s) replacement, No Failed Part (NFP) should not be entered on the
claim.
• Marking fluids as the primary part is not valid. Please be sure to check the proper
primary part is marked before finishing your claim submission.
BEHIND THE SCENES
Our Behind the Scenes Spotlight is on Jason Devine, Techline Specialist who shared:
I have been in the automotive business for about 13 years,
but it has been in my blood since day 1. Growing up, I
always loved being hands on, my grandfather owned and
operated his automotive shop for 45 years which is where
the passion started. Every day after school, I’d take the bus
to his shop and spend as much time as I could there. After
high school, I attended technical school and became ASE
certified in Heavy Duty Truck & Bus. I spoke with a few
diesel shops and didn’t see my future being there, my heart
was in automotive. I began my career in a general
automotive repair shop, where I gained knowledge on
everything from small engine to heavy equipment. I
eventually moved on and became a technician at a
Mitsubishi dealer, started as a repair tech, quickly moving
my way up to shop foreman and being fully Mitsubishi
Diamond Certified. After many years of being in the shop
and hands on, I was given the opportunity to become a
part of the MMNA team and decided it couldn’t be passed
up. I wanted to spend more time with my family as I have
two young kids that are ages 2 & 5. I can’t wait to be able
to spend more time with them and show them some of my
hobbies. I have lived in Florida all my life but am packing up
for new adventures in Tennessee and I can’t wait to see
what’s next. My favorite hobbies are hunting, fishing,
twisting wrenches and being knees to the breeze. One of
my favorite quotes is “we only regret the rides we didn’t
take” which is why I couldn’t pass up this opportunity to
make a change for me and my family.
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NEWS & NOTES
Mitsubishi Motors’ Dealer Facility Program Reaches Milestone, 100th Updated “Visual Identity” Store Opens Outside
Tampa, Florida
June 22, 2023 — FRANKLIN, Tenn.
Mitsubishi Motors North America, Inc. (MMNA) today announced Florida-based Jacobs Mitsubishi - Wesley Chapel is
the 100th dealership to complete construction and open for business as part of the brand's global Visual Identity
Program. Introduced in 2019, the program was designed to create a world-class customer experience through a
premium Mitsubishi Motors retail environment.
Importantly, and after four years of execution, the program has delivered upon its mission to enhance customer
experience as well as dealer performance. In fact, data shows that these reimagined stores' customer satisfaction
scores are consistently and significantly higher, as well as allowing the facility to average nearly 17% higher monthly
net profit than their non-VI counterparts. The Visual Identity Program also contributed to MMNA's success in the
most recent J.D. Power Customer Service Index (CSI) rankings, in which MMNA took top honors in the mass-market
segment for the first time in the 43-year history of the study, scoring the highest among 18 mass-market brands
and achieving a 30-point year-over-year improvement, the greatest among all competitors.
"When Mitsubishi Motors established the standards for our Visual Identity Program, we put customer preferences
and expectations for shopping, purchase, and ownership experience above everything else," said Mark Chaffin, MMNA
President and CEO. "Our dealer partners' commitment to the swift completion of renovations and to providing the
best experience for customers is already proving impactful on customer satisfaction, sales and profitability. As the
100th Visual Identity facility in our dealer partner network, Jacobs Mitsubishi - Wesley Chapel is joining dozens of
others that are paving the way to a bright future for their businesses and all of Mitsubishi Motors."
Across MMNA's U.S. network of nearly 330 dealerships, more than three-quarters have enrolled in the Visual Identity
program. Average dealer investment to bring facilities up to program standards is in the low-six figures. Jacobs
Mitsubishi - Wesley Chapel, which was built from the ground up as a brand-new green-field facility, went well
beyond the average commitment, with an investment of more than $11 million including land acquisition and facility
construction.
"Anyone who has paid attention to the Mitsubishi brand knows they are in the midst of a renaissance," said Daniel
Jacobs, President of Jacobs Mitsubishi - Wesley Chapel, who also owns a Mitsubishi dealership in New Port Richey,
Florida. "We wanted our new retail space to be something we were proud of and a fitting showcase for our awardwinning vehicles, like the Outlander and Outlander Plug-in Hybrid. We wanted our store to be the best in the country
and believe we accomplished just that. If you build it, they will come, and our new state-of-the-art facility combined
with our talented vehicle line-up will attract new customers to our showroom and keep them in the family for years
to come."
MMNA Visual Identity Program dealerships are intended to be open, inviting, and welcoming to ensure the highest
quality of interactions throughout a customer's vehicle ownership journey – from purchase to service to trade-in and
repurchase. The main color palette is cool and muted, with black, grey, and red accents supporting Mitsubishi
Motors' brand colors.
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