TB001407

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
All Models
2014-2015
All
All
All
All
Condition
00 14 07 July 10, 2014 2036935 Supersedes V001405 dated June 4, 2014 to include 2014 and 2015 model year
applicability.
By-Pack At Delivery
Components may be missing from the by-pack at delivery.
Technical Background
Components missing from the by-pack should be claimed in one of two ways. (Warranty or Transportation)
Understanding when to claim one versus the other is very important.
Production Solution
Not applicable.
Page 1 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
Note:
During the launch periods you are required to attach pictures of the by-pack and labels to the VTA ticket. Please
use the pictures in this document as reference when you are taking your pictures.
Tip:
By-Pack is a term used to describe the bag that is delivered with the vehicle that contains the parts to be installed
at PDI, i.e. Wheel Center Caps, Lug Caps, Wiper Blades, Etc.
1. When a vehicle is delivered to the dealer the by-pack should be inspected for condition and contents.
Many of our vehicle’s by-packs have contents labels in English to help with this inspection.
For the bags that do not have English translated contents labels on the by-pack the inspection can still be done but
to a limited extent.
2. In a case where the bag is found open in anyway and parts are missing, the claim should be filed as a
transportation claim.
ONLY if the bag is completely sealed and parts are found missing should the claim be filed under warranty.
Note:
Make sure to properly document the condition and the components that are missing on the transportation form.
The transportation form may be requested when a transportation claim is filed.
• The condition of the bag is the most important
observation to be made.
• A bag found completely sealed and missing items is a
normal pre-delivery warranty claim.
• A bag that is open in anyway and missing parts should
be claimed as a transportation claim.
• Pictures of the condition of the bag will also be important
when trying to claim warranty or transportation as they
may be requested.
Figure 1
Page 2 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Figure 2
Figure 3
• There may be multiple contents labels on the bag.
• Using the label(s) will help determine the proper contents of the bag (figures 2 and 3).
• The VIN is indicated on the bag which can also be used to determine if the by-pack is the correct one for the
car.
• Taking a picture of this label(s) can also assist in determining the root cause of the problem.
3. The contents inspection is the third part of the inspection and will determine if any action is necessary in terms
of filing claims.
• A claim may be filed but the claim type will be determined by whether the bag is opened or closed.
Note:
Information on every factory’s by-pack label(s) can be found in service circular VSP-13-01, on ServiceNet.
Note:
Wheel Locks are no longer factory installed parts and therefore are not covered under warranty when missing at
PDI. Please reference Service Circular VSP-13-02, on Service Net, for info on the procedure for missing wheel
locks.
Page 3 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
Information only.
Required Parts and Tools
No Special Parts required.
No Special Tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 4 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.