DOR23831-599967
Service Bulletin Details
Public Details for: DOR23831-599967
The water pump has incorrect software installed. The concern is the software is not intended for specific applications and in rare cases where the vehicle cooling system is overheating, the water pump may be damaged by too much current and
- 9999 -
Models from 9999
9999 DORMAN DORMAN |
Sales History Table for Reference Dorman Product Alert Bulletin Product Category: Part Number(s): Destroy in Field: Return Authorization: Return Location: Issue Credit: All Inventory Applicable: New Product Availability: August 2, 2023 Page 1 of 2 Water Pump 599-967 No Yes Dorman Products, 3400 East Walnut Street, Colmar, PA 18915 Please be sure to code return withnumber on outside of container Yes September 2023 Return for Inspection Instructions: • Dorman requests that inventory be returned for 599-967 noted in header including all date codes. • New Product will be available under same part number and will be available for order by August 18, 2023. • New Product will be identifiable by reflective mylar security labels stating “ENGINEERED IN USA”. Notes/Comments: • If there are any problems with one of these parts, on the vehicle level, we will cover through the Dorman labor claims process. Return Instructions: 1. Please pull all affected inventory. 2. Please contact Customer Relations Dorman by e-mail or phone ([email protected] / phone 1-800523-2492) to obtain a RGA Q-Number. You will need to provide: a. Customer Account b. Part number c. Quantity being returned 3. Please mark these to: Dorman Products, Inc- Returns 3400 East Walnut Street Colmar, PA 18915 Attn: RGA Q-Number ___________________________ 4. Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RGA (typically Conway). Thank you for your understanding and assistance with this matter.