SFCC_AUG2023_32

CRITICAL CONCERNS & FIELD SERVICE ACTIONS
SERVICE CAMPAIGN H444 N808 – POWERTRAIN MODULE CONTROL (PCM) UPDATE
CUSTOMER SATISFACTION PROGRAM H444 N808 – PCM UPDATE – DIESEL VEHICLES ONLY
AFFECTED MODELS
19MY F-PACE, XE, XF
17-18 Range Rover, Range Rover Sport, Discovery
19MY Range Rover Velar
VOLUME AFFECTED
US 9988 CAN 3031
REPAIR TIME
A concern has been identified where on certain 2017 to 2019 Land Rover vehicles
equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when
connected to a diagnostic scan tool during the California SMOG test, the Powertrain
Control Module (PCM) incorrectly reports the monitor readiness status as 'not
supported'. A software update to the PCM is needed.
0.2 hrs + DIDO
CAMPAIGN LAUNCH
July 18th, 2023
Notes
Retailers should check the warranty portal to confirm affected VIN and following
the bulletin service procedure, repair the vehicles at the next service visit. Please
note that as of July 27th, all 17MY Range Rover and Range Rover Sport vehicles have
been temporarily removed from the N808 campaign due to a software concern.
REPAIR
CUSTOMER LOVE
UNITY
INTEGRITY
GROWTH
IMPACT
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