ITB23-010B

Classification:
Reference:
AN23-006B
Date:
ITB23-010B
August 1, 2023
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2016-2023 Q50 (V37)
2017-2022 Q60 (CV37)
2018-2019 Q70 (Y51)
2017-2019 QX30 (H15)
2019-2023 QX50 (J55)
2022-2023 QX55 (FJ55)
2015-2020 QX60 (L50)
2022-2023 QX60 (L51)
2015-2023 QX80 (Z62)
SERVICE INFORMATION
When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is
necessary to verify the current software version of the AV Control Unit to determine if a
software version update is required.
Use the vehicle tables in this bulletin to determine the current software version, if the AV
Control Unit requires a software version update, and which procedure to use to update the
AV Control Unit.
The software updates in this bulletin are to address stability improvements and “bug” fixes.
IMPORTANT: If the client is experiencing a software related concern, refer to
ITB21-011 to verify if the client concern is a hardware or software related issue. If the
concern is a software related issue, review the information in this bulletin to update the AV
Control Unit as needed.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
1/31
REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been
previously shipped to each retailer (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate:
www.techmatetools.com or 1-833-397-3493.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 1
2/31
ITB23-010B
HOW TO READ THE VEHICLE TABLES
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Vehicle identification section
Refer to Service Comm to check if the campaign applies to
your VIN. Perform applicable campaign before proceeding.
Refer to the procedure listed in this section to check for the
current AV Control Unit software version.
Refer to the procedure listed in this section to install the new
AV Control Unit software version, if applicable.
Software version history is listed from oldest to newest
version.
HINT: Software version numbers may not always increase
with a newer version. In some cases, the newer software
version may have a lower numerical number from the
previous version.
Latest Software Version
This is the latest software version. If more than one version is
listed, all versions are equivalent. Do not update the AV
Control Unit if the current version number is listed in this box
Infotainment UpdateSoftware
This is the update-software package needed from ASIST.
Update Method
Claims Information
Identifier
Last Updated
This shows if the update is performed via USB or OTA (OverThe-Air).
Refer to this Claims Information section for the correct labor
operation for the vehicle.
Date of when each column was last updated.
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ITB23-010B
2016-2019 Q50 (V37)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Q50
V37
2016
All
Refer to ITB18-040
2017
All
Refer to ITB18-040
2018
All
2019
All
ITB19-033
ITB19-033
Refer to ITB18-040
No Software Updates
Available
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
4/31
3/8/23
ITB23-010B
2020-2023 Q50 (V37)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Q50
V37
2020
All
2021
All
2022
All
2023
All
SW Check 1
SW Check 1
SW Check 1
SW Check 1
Install 1
Install 1
Install 1
Install 1
2913
2916
2922
2950
2959
2992
2993
4710
4803
4823
3192
5548
2950
2959
2992
2993
4710
4803
4823
3192
2993
4710
4803
4823
3192
4823
3192
Latest Software Version
5548
5548
Infotainment UpdatePIVI21_5548
PIVI21_5548
PIVI21_5548
Software
Update Method
USB
USB
USB
Claims Information Identifier
CL2
CL2
CL2
Last Updated
4/4/23
4/4/23
4/4/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
5/31
5548
PIVI21_5548
USB
CL2
4/4/23
ITB23-010B
2017-2022 Q60 (CV37)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Q60
CV37
2017
All
Refer to
ITB18-040
2018
All
2019
All
ITB19-033
ITB19-033
No Software
Updates
Available
Refer to
ITB18-040
2020
All
2021
All
2022
All
SW Check 1
SW Check 1
SW Check 1
Install 1
Install 1
Install 1
2913
2916
2922
2950
2959
2992
2993
4710
4803
4823
3192
5548
2950
2959
2992
2993
4710
4803
4823
3192
2993
4710
4803
4823
3192
5548
5548
PIVI21_5548
PIVI21_5548
USB
CL2
4/4/23
USB
CL2
4/4/23
Latest Software Version
Infotainment UpdatePIVI21_5548
Software
Update Method
USB
Claims Information Identifier
CL2
Last Updated
3/8/23
3/8/23
3/8/23
4/4/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
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ITB23-010B
2018-2019 Q70 (Y51)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Q70
Y51
2018
All
2019
All
ITB19-033
No Software Updates
Available
Refer to ITB18-040
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
7/31
ITB23-010B
2017-2019 QX30 (H15)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
2017
All
Refer to ITB18-040
QX30
H15
2018
All
2019
All
ITB19-033
ITB19-033
Refer to ITB18-040
No Software Updates
Available
Latest Software Version
Infotainment Update-Software
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
8/31
3/8/23
ITB23-010B
2019-2023 QX50 (J55)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
2019
All
2020
All
QX50
J55
2021
All
2022
All
2023
All
SW Check 1
SW Check 1
SW Check 1
SW Check 1
Install 1
Install 1
Install 1
Install 1
2922
2950
2959
2992
4710
4823
3192
5548
2950
2959
2992
4710
4823
3192
2993
4710
4803
4821
4823
3192
4823
3192
ITB19-033
Refer to ITB18-041
Latest Software Version
5548
5548
Infotainment UpdatePIVI21_5548
PIVI21_5548
PIVI21_5548
Software
Update Method
USB
USB
USB
Claims Information Identifier
CL2
CL2
CL2
Last Updated
3/8/23
4/4/23
4/4/23
4/4/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
9/31
5548
PIVI21_5548
USB
CL2
4/4/23
ITB23-010B
2022-2023 QX55 (FJ55)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
QX55
FJ55
2022
All
2023
All
SW Check 1
SW Check 1
Install 1
Install 1
2992
2993
4710
4803
4823
3192
4823
3192
Latest Software Version
5548
5548
Infotainment Update-Software
PIVI21_5548
PIVI21_5548
Update Method
USB
USB
Claims Information Identifier
CL2
CL2
Last Updated
4/4/23
4/4/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
10/31
ITB23-010B
2015-2020 QX60 (L50)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
2015-2016
All
No Software
Updates Available
2017
All
QX60
L50
2018
All
2019
All
ITB19-033
ITB19-033
Refer to ITB18-040 Refer to ITB18-040
No Software
Updates Available
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
11/31
3/8/23
2020
All
No Software
Updates Available
3/8/23
ITB23-010B
2022-2023 QX60 (L51)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Latest Software Version
Infotainment Update-Software
Update Method
Claims Information Identifier
Last Updated
QX60
L51
2022
All
2023
All
SW Check 2
SW Check 2
Install 2
Install 2
283C3 1420B
283C3 1480B
283C3 1570B & 1580B
283C3 1890B
283C3 1420B
283C3 1480B
283C3 1570B & 1580B
283C3 1890B
283C3 1930B
PIVI31_1930
USB & OTA
CL1
8/1/23
283C3 1930B
PIVI31_1930
USB & OTA
CL1
8/1/23
IMPORTANT for 2022 and 2023 ONLY: If the current AV Control Unit software version is 283C3 1480B or older, you must install 283C3
1570B (PVI_1570) first, before installing the latest software version.
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
12/31
ITB23-010B
2015-2020 QX80 (Z62)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
QX80
Z62
2015-2017
All
2018
All
2019
All
ITB19-033
ITB19-033
2020
All
SW Check 1
Install 1
No Software Updates
Available
Refer to ITB18-040
No Software Updates
Available
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
13/31
2922
2950
2959
2992
4823
3192
5548
PIVI21_5548
USB
CL2
4/4/23
ITB23-010B
2021-2023 QX80 (Z62)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Latest Software Version
Infotainment UpdateSoftware
Update Method
Claims Information Identifier
Last Updated
2021
All
QX80
Z62
2022
All
2023
All
SW Check 1
SW Check 2
SW Check 2
Install 1
Install 2
Install 2
2922
2950
2959
2992
4823
3192
283C3 1310B
283C3 1480B
283C3 1570B & 1580B
283C3 1890B
283C3 1530B
283C3 1890B
5548
283C3 1930B
283C3 1930B
PIVI21_5548
PIVI31_1930
PIVI31_1930
USB
CL2
4/4/23
USB & OTA
CL1
8/1/23
USB & OTA
CL1
8/1/23
IMPORTANT for 2022 ONLY: If the current AV Control Unit software version is 283C3 1480B or older, you must install 283C3 1570B
(PVI_1570) first, before installing the latest software version.
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
14/31
ITB23-010B
SOFTWARE VERSION CHECK
SW Check 1
1.
Press and hold the AUDIO button
while, at the same time, rotating the
volume knob left-right-left.
Figure 2
2.
Select Confirmation/Adjustment.
Figure 3
3.
Select Version Information.
Figure 4
15/31
ITB23-010B
SW Check 1 (continued)
4.
5.
Confirm the Software Version.

If the Software Version
(characters 6-9, as shown in
Figure 5) is not the latest software
version listed in the vehicle table,
select the back icon and continue
to step 5.

If the Software Version is the
latest software version listed in the
vehicle table, an update is not
available. Select the back icon and
skip to CLAIMS INFORMATION
on the last page.
Figure 5
Download the infotainment update-software from ASIST to the special tool USB drive.
IMPORTANT:
o Refer to steps 40 - 48 on pages 28 - 30 for instructions on how to download
the infotainment update-software from ASIST.
o For step 43 on page 29, refer to the vehicle table to determine the correct
infotainment update-software for your vehicle.
o When steps 40 - 48 on pages 28 - 30 have been completed, refer to the
vehicle table to determine the correct AV CONTROL UNIT SOFTWARE
Install Procedure to perform.
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ITB23-010B
SW Check 2
6.
Starting from the HOME screen
(Figure 6), select Info.
Figure 6
7.
Select System Information.
Figure 7
8.
Select Version Information.
Figure 8
17/31
ITB23-010B
SW Check 2 (continued)
9.
10.
Confirm the Software Version.

If the Software Version is not the
latest software version listed in the
vehicle table, select the back icon
and continue to step 10.

If the Software Version is the
latest software version listed in the
vehicle table, an update is not
available. Select the back icon and
skip to CLAIMS INFORMATION on
the last page.
Figure 9
Download the infotainment update-software from ASIST to the special tool USB drive.
IMPORTANT:
o Refer to steps 40 - 48 on pages 28 - 30 for instructions on how to download
the infotainment update-software from ASIST.
o For step 43 on page 29, refer to the vehicle table to determine the correct
infotainment update-software for your vehicle.
o When steps 40 - 48 on pages 28 - 30 have been completed, refer to the
vehicle table to determine the correct AV CONTROL UNIT SOFTWARE
Install Procedure to perform.
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ITB23-010B
AV CONTROL UNIT SOFTWARE INSTALL
Install 1
11.
Set the parking brake.
12.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
13.
Record the client’s current clock settings.
a. From the MENU screen, select
Settings.
Figure 10
b. Select Clock.
Figure 11
19/31
ITB23-010B
Install 1 (continued)
c. Record all the clock settings.
o For vehicles without navigation:
 On-Screen Clock

ON/OFF
 Clock Format

12H/24H
 Date Format

Select Date Format to
view and record settings.
Figure 12
 Set Clock Manually

Select Set Clock
Manually to view and
record settings.
o For vehicles with navigation:
 On-Screen Clock (not
shown)

ON/OFF
 Clock Mode (not shown)

Auto/Manual/Time Zone
 Clock Format (not shown)

12H/24H
 Date Format

Figure 13
Select Date Format to
view and record settings.
 Offset (hour)
 Offset (min.)
 Daylight Savings Time

ON/OFF
 Time Zone

Select Time Zone to
view and record settings.
 Set Clock Manually

Select Set Clock
Manually to view and
record settings.
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ITB23-010B
Install 1 (continued)
14.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 14).

Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 15
Figure 14
15.
Wait for the update to complete.

Follow the on-screen instructions
while waiting.
HINT: The update lasts 15-25
minutes.
Figure 16
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ITB23-010B
Install 1 (continued)
16.
Once the update is complete
(Figure 17), remove the USB drive; the
system will reboot (restart).
HINT: The system will not reboot until
the USB drive is removed.
Figure 17
Steps 17 - 24 must be completed. If they are not completed, the update may become
corrupted.
17.
Allow the reboot to complete
(approximately 30 seconds).

The Infiniti logo will be displayed
during the reboot.
Figure 18
18.
Turn the ignition OFF.
The steps below will fully reboot the infotainment system twice.
19.
Open and close the driver (LH) door, and then ensure that all doors are closed.
20.
Wait 5 minutes.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
Control Unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
21.
Turn the ignition ON (engine OFF) and wait for the Infiniti logo to appear (Figure 18).

If the Infiniti logo does not appear (this might take up to 30 seconds), start over
from step 18.
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ITB23-010B
Install 1 (continued)
22.
After the Infiniti logo appears, wait
about 1 minute.

23.
The MENU (Home) screen in
Figure 19 will be displayed.
Turn the ignition OFF.
Figure 19
24.
Repeat steps 19 - 23 on pages 22 and 23 one more time (for a total of 2 times) to
complete the update.
25.
Move the vehicle outside to a place where a GPS signal is available and keep the
engine running for 5 minutes.
26.
Verify if the on-screen clock in the upper display is shown.
27.

If the clock is shown in the upper display, continue to step 27.

If the clock is NOT shown in the upper display, return to step 25.
Restore the client’s clock settings that were recorded during step 13 on page 19.
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ITB23-010B
Install 2
28.
Set the parking brake.
29.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
30.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 20).

Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 20
Figure 21
31. Wait for the update to complete.

Follow the on-screen instructions
while waiting.
HINT: The update lasts 20-30 minutes.
Figure 22
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ITB23-010B
Install 2 (continued)
32.
Once the update is complete (Figure 23), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 23
Steps 33 - 38 must be completed to reinitialize the AV Control Unit. If they are not
completed, the update may become corrupt.
33.
Press and hold the MENU button on the IT Commander (Figure 24) and turn the AV
Control Unit volume knob (Figure 25) left-right-left at the same time.
Figure 25
Figure 24
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ITB23-010B
Install 2 (continued)
34.
Select Confirmation/Adjustment.
Figure 26
35.
Select Initialize Settings.
Figure 27
36.
Select User Data Initialization.
Figure 28
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ITB23-010B
Install 2 (continued)
37.
Select Yes.
Figure 29
38.
Select Yes.
Figure 30
39.
Instruct the client to go into their Bluetooth phone settings and perform the actions
below.
a. Delete/erase the vehicle from the phone’s Bluetooth menu.
b. Re-pair the phone.
IMPORTANT: If step 39 is not completed, the phone may not connect with the
vehicle while attempting to pair the phone to the vehicle.
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ITB23-010B
Download Update-Software from ASIST
IMPORTANT: Before starting, make sure:
40.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert the special tool USB drive into the CONSULT PC.
HINT:
o The special tool USB drive is the only USB drive approved for use with this
procedure.
o The update-software must be the only file on the USB drive.
o The update-software is estimated to take 10-15 minutes to download to the
USB drive.
o The update-software only needs to be downloaded once and can then be used
continuously on multiple Applied Vehicles.
41.
Open ASIST.
42.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 31
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ITB23-010B
43.
Select the check box next to the infotainment update-software (Figure 32).

44.
Refer to the appropriate vehicle table to determine the correct infotainment
update-software for your vehicle.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 40 on page 28.
Version:
Check
box
D:\
XXXXX
Infotainment
update-software
USB drive
location
Drop-down
menu
Figure 32
45.
Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.
46.
Select OK when the message in Figure 33 is displayed.
Figure 33
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ITB23-010B
47.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your retailer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 34
48.
Close all ASIST Infotainment Software Update screens.
The Download Update-Software from ASIST procedure is complete, refer to the vehicle
table to determine the correct AV Control Unit Software Install procedure to perform.
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ITB23-010B
CLAIMS INFORMATION
Submit a Primary Part (PO) type line claim using the following claims coding:
CLAIM
IDENTIFIER
CL1
CL2
DESCRIPTION
OP CODE
Perform Software Check and Update
the AV Control Unit
RX9JAA
RXD3AA
SYM
DIA
ZE
32
FRT
0.3
0.5
HINT: Refer to appropriate model for the Claims Information Identifier Code
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
March 8, 2023
ITB23-010
April 4, 2023
ITB23-010A
August 1, 2023
ITB23-010B
DESCRIPTION
Original bulletin published
Vehicle tables on pages 5, 6, 9, 10, 13, and 14
updated, Install 1 procedure revised. CLAIMS
INFORMATION updated
Vehicle tables on pages 12 and 14 updated
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ITB23-010B