NTB23-066

Classification:
Reference:
RS23-006
Date:
NTB23-066
August 15, 2023
VOLUNTARY SERVICE CAMPAIGN
2020-2023 TITAN; AIR BAG CONTROL UNIT REPROGRAM
CAMPAIGN ID #:
APPLIED VEHICLES:
PC977
2020-2023 Titan (A61)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary service campaign on certain specific model year 2020-2023
Titan vehicles to reprogram the Air Bag Control Unit. This service will be performed at no
charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC977 to this campaign. This number must appear
on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly
trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and
safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it
does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:

All CONSULT-III plus software updates (if any) have been installed.

The CONSULT PC is connected to the internet (Wi-Fi or cable).

Make sure the VI is securely connected. If the VI connection is loose during
reprogramming, reprogramming may be interrupted and the ACU may be damaged.

Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during
reprogramming, the process will be interrupted and the ACU may be damaged.

Make sure to connect the battery maintainer/smart charger securely to the 12V
battery. Make sure the battery voltage stays between 12.0V and 13.5V during the
reprogramming. If the battery voltage does NOT stay between 12.0V and 13.5V
during reprogramming, the ACU may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range
of the CONSULT PC or VI during reprogramming, reprogramming may be
interrupted and the ACU may be damaged.
1.
Connect the Vehicle Interface (VI) to the vehicle.
2.
Turn the ignition ON engine OFF by pressing the power switch two (2) times WITHOUT
depressing the the brake pedal.
3.
Verify the radio, headlamps and HVAC are all turned OFF.
4.
Turn the hazard warning lamps ON and leave them on for the duration of the reprogram.
5.
Start CONSULT-III plus on the CONSULT PC.
6.
If prompted, select USA/CANADA Dealers from the drop-down menu, and then select
OK.
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7.
Login using your NNAnet credentials.
IMPORTANT: If not prompted to enter your username and password, the CONSULT PC
may not be connected to Wi-Fi. Close C-III plus, confirm the CONSULT PC is connected
to Wi-Fi, and then reopen C-III plus.
8.
If the Script Error shown in
Figure 1 is present, select Yes.
Figure 1
9.
Wait for the VI to be recognized.

10.
The serial number will be displayed when the VI is recognized.
Select Re/programming, Configuration.
The VI is
recognized
Figure 2
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11.
Check the box confirming the precautions have been read, and then select Next.

Use the arrows (if needed) to view and read all the precautions.
Figure 3
12.
Select Automatic Selection(VIN).
Figure 4
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13.
Allow the VIN to be detected.

If the VIN is not automatically detected, select Detect Vehicle.
Figure 5
14.
Confirm the VIN or Chassis #, Vehicle Name, and Model Year are correct for the
vehicle you are working on, and then select Confirm.
XXXXXXXXXXXXXXXXX
TITAN
XXXXXX
Figure 6
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15.
Allow the System call to complete.
Figure 7
16.
Confirm the VIN is correct for the vehicle, and then select Confirm.
XXXXXXXXXXXXXXXXX
Figure 8
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17.
Select AIR BAG.

Scroll to page 2 to select AIR BAG.
Figure 9
18.
Select Reprogramming.
Figure 10
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19.
Find the ACU Part Number and write it on the repair order, and then select Save.

This is the current Part Number (P/N).
AIR BAG
TITAN
Figure 11
20.
Compare the Part Number you wrote down in step 19 to the numbers in the Current ACU
Part Number column in Table A below.

If there is a match, proceed to step 21 on page 9, to continue the ACU reprogramming
procedure.

If there is not a match, reprogramming is not needed. Skip to CLAIMS
INFORMATION on the last page.
Table A
Model Year
Current ACU Part Number: 98820-
2020
9FW2D, 9FW2E, 9FW3A, 9FW3C, 9FW6A, 9FW8B
2021-2023
9GK0A, 9GK0B, 9GK0C, 9GK1A, 9GK1B, 9GK1C
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NTB23-066
21.
Review the precaution instructions.
HINT: Use the arrows (if needed) to view and read all the precautions
Figure 12
22.
Check the box to confirm the precaution instructions have been read, and then select
Next.
Figure 13
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23.
Select Next.
TITAN
AIR BAG
A61 AIR BAG
Figure 14
24.
Confirm the battery voltage result is OK, and then select Next.

If the battery voltage result is NG, verify the battery maintainer/smart charger is
turned ON and is securely connected to the 12V battery.
Figure 15
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25.
Confirm all items listed have a judgement of OK, and then select Start.

The reprogramming process will take approximately 15 minutes.

If any of the items shown in Figure 18 display a status of NG, verify the battery
maintainer/smart charger is turned ON and is securely connected to the 12V battery.
Figure 16
26.
Once the screen in Figure 17 displays, the reprogramming is complete. Select Next.

If the screen in Figure 17 does NOT display, indicating that reprogramming did not
complete), refer to ACU Recovery on page 14.
Figure 17
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27.
Press the power switch one (1) time to turn the ignition OFF (Figure 18), and then go to
step 28 immediately.
Figure 18
28.
Press the power switch two (2) times to turn the ignition back ON (Figure 19).

C-III plus will automatically proceed to Erasing DTCs.

If the current status of the ignition switch displayed on the screen differs from the
status of the actual vehicle ignition switch, select Next to go to the next screen.
Figure 19
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29.
Select Print to print the confirmation page and attach it to the repair order, and then
select Confirm.
XXXXXXXXXXXX
XXXXXXXXXXXX
TITAN
XXXXXXXXXXXXXXXXX
AIR BAG
XXXXXXXXXXXX
Figure 20
30.
Select Home.
XXXXXXXXXXXX
XXXXXXXXXXXX
TITAN
XXXXXXXXXXXXXXXXX
AIR BAG
Figure 21
31.
Disconnect the battery maintainer/smart charger from the vehicle.
32.
Turn the ignition OFF.
33.
Disconnect the VI from the DLC.
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ACU Recovery
Do not disconnect the VI or shut down C-III plus if reprogramming does not complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 22:

Check battery voltage
(12.0–15.5 V).

Ignition is ON, engine OFF.

External Bluetooth® devices are
OFF.

All electrical loads are OFF.


xxxxxx
xxxxxxxxxxxxxxxxx
Select retry and follow the on
screen instructions.
xxxxxx
xxxxxxxxxxxxxxxxx
“Retry” may not go through on first
attempt and can be selected more
than once.
Figure 22
If reprogramming does not complete and the “X” icon displays as shown in
Figure 23:

Check battery voltage
(12.0–15.5 V).

CONSULT A/C adapter is plugged
in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.

All C-III plus updates are installed.

Select Home, and restart the
reprogram procedure from the
beginning.
xxxxxx
xxxxxxxxxxxxxxxxx
xxxxxx
xxxxxxxxxxxxxxxxx
Figure 23
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CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC977
DESCRIPTION
OP CODE
FRT
Reprogram Air Bag Control Unit
PC9770
0.6
Reprogram Not Needed
PC9771
0.4
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
August 15, 2023
NTB23-066
DESCRIPTION
Original bulletin published
15/15
NTB23-066