Edition116
Service Bulletin Details
Public Details for: Edition116
Vw elsa newsletter
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Models from 2003
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Models from 2001
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A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter section in the Technician References menu. Edition 116: December 15, 2014 Content Blocked Part Ordering Process ServiceNet Enhancement: Vehicle Diagnostics Category ODIS GFF Feedback Technical Bulletins Pending Service Solutions Tech Tips Campaigns Updates Suggestions Blocked Part Ordering Process Please be advised that the process for ordering blocked parts that require a call into the Volkswagen Technicians Helpline has changed. Ordering Warranty Parts 1. The Service Technician creates a VTA Ticket, calls into the Volkswagen Technicians Helpline (800) 678-2389, and is given a case code. 2. The Service Technician must provide the case code number to the Parts Personnel (no part has been ordered at this point). 3. The Parts Personnel calls into the Parts Specialist Team at (800) 767-6552 with the Case code number to order the part (if part is not in stock at the dealership). 4. The Parts Specialist allocates the part to the dealer. 5. The Parts Personnel enters part information into Dealer Management System (DMS) so the part is identified upon arrival at the dealership. Over The Counter Sales “ Non-Warranty” 1. The Parts Personnel calls into the Parts Specialist Team at (800) 767-6552 to order the part (if part is not in stock at the dealership). 2. The Parts Specialist allocates the part to the dealer. 3. The Parts Personnel enters part information into Dealer Management System (DMS) so the part is identified upon arrival at the dealership. For additional information, please reference Part Circular, number 05-02-2012. Back to top ServiceNet Enhancement: Vehicle Diagnostics Category Feedback during recent dealer meetings included comments that navigating ServiceNet to find diagnostic device hardware and Offboard Diagnostic Information System Service (ODIS Service) information was cumbersome. This feedback was extremely valuable to us, and we are now very pleased to announce an enhancement to address this issue: Today we launched a new ServiceNet information category that is dedicated solely to diagnostic device hardware and ODIS Service information. It is entitled: Vehicle Diagnostics To aid navigation, the Vehicle Diagnostics subsections clearly distinguish between diagnostic device hardware & Windows® and ODIS Service and wiTECH® diagnostic software platforms. Further subsections contain the FAQs, Service Information and related resources you are already familiar with. For details refer to the table below and forward this message to all affected personnel: Vehicle Diagnostics Subsection Titles Diagnostic Device Hardware & Windows Offboard Diagnostic Information System Service (ODIS Service) Routan – wiTECH Diagnostics Applications Information and Resources Service Information & FAQ topics on: • New device unpacking and initial • All current and setup, future VAS diagnostic • Device-specific hardware and laptop and tablet Windows in-use performance and devices. function issues. • VAS 5054 Examples: Windows®, Bluetooth® & Transmitter Head and EDIC software configuration and future VCI devices. performance, USB drivers, network •VAS 6356 Test configuration etc. Instruments Box. Related software and patch files for download as applicable. ODIS Service diagnostic software. Service Information & FAQ topics on: • ODIS Service diagnostic software licensing (eShop), installation, configuration, updates and in-use performance issues. • ODIS Service certificate requests (eCRMS) and installation. Related software and patch files for download as applicable. wiTECH diagnostic software. Service Information & FAQ topics on: wiTECH diagnostic software installation and configuration, updates and in-use performance issues. ODIS GFF Feedback Special thanks to all of you who have taken the time to submit ODIS diagnostic feedback. Because of your feedback, ODIS quality is improving with each new release. Some of the top feedback contributors for last month are: 1. Mike Nevins 2. Chris Hudson 3. Rob Ounpuu 4. Peter Lauterborn 5. John Matikainen 6. Rich Cervantes The latest version for Volkswagen is: Application v2.2.2 – Content v2.17.0. The current ODIS Service version can be found on the VW ServiceNet home page under Alerts. ODIS Hotfix Issues Occasionally, hotfixes are provided by the factory to address specific tester issues. Please refer to the following guidelines for installing and using ODIS hotfixes. 1. Do not install any hotfix unless directed by the VW Technician Helpline. 2. All hotfixes must be removed as soon as the diagnostic session has been completed. 3. Do not share hotfixes between users and/or testers. If a hotfix is left on a tester after the session has been completed, other diagnostic functions such as coding and adaptations may be affected. This issue has been reported to the factory and a resolution is pending. Feedback by the Numbers – since October 2013 Total VW Feedback Received: 2075 Total VW Feedback Submitted to Factory: 780 Total VW Feedback Closed: 603 Note: Not all feedback that we receive can be submitted to the factory for resolution. An issue may be rejected due to missing or incomplete information, out of date software, or because it is a duplicate of an issue already submitted. ODIS Issues 1. ODIS queries user for VIN near end of diagnostic session when preparing to send the diagnosis log, even though VIN is displayed at the top of the screen. Issue has been submitted, and a resolution is pending. 2. 1. The Networking Diagram view in ODIS is not appearing after a recent update. As a workaround please use the Control Module List or update to the latest online update. 3. Logical Link failure reading IUMPR data when exiting GFF. ECF_OPEN_LOGICAL_LINK_FAILED. Should be fixed with base software update 2.2.3. 4. Issues or errors when trying to run online coding or adaptations. May be related to a factory installed hotfix. Remove the hotfix. Refer to the ODIS Hotfix Issue section of this document. 5. The main ODIS screen may not refresh due to an anti-virus or anti-malware application locking a file or files, resulting in a blank window. To refresh the screen manually, use the zoom in / zoom out buttons at the bottom left corner of the main screen. (see below) To get these issues corrected as soon as possible, please submit a new feedback each time you experience these issues. When submitting ODIS feedback, please remember to include a screen print and description of the issue. Without this information, it may not be possible to address the issue. If you have any questions, comments or suggestions regarding this document, or about submitting ODIS feedback, please email us at [email protected]. We will respond to all inquiries. Back to top Technical Bulletins 17 14 05 - 2037201 Supersedes Technical Bulletin V171402 dated July 2, 2014 to include information regarding diesel engines only. Engine Oil Level Model(s) Year All 2014–2015 Eng. Code Trans. Code All VIN Range From VIN Range To All All All Technicians may find during PDI that the oil level is below the full mark, but still within the hash marks on the engine oil dip stick. Production Solution: Not applicable. 50 14 02 - 2038981 Supersedes V501401 dated November 24, 2014 to update the attachments. Front Fender - Corrosion on Wheel Arch Model(s) Year Passat Sedan, Passat 2001–2010 Wagon Eng. Code Trans. Code All All VIN Range VIN Range From To All Customer states: Corrosion on the wheel arch area of the front fender (Figure 1). All Figure 1 (corrosion on left wheel arch) Note: To determine if this procedure is covered under warranty, always refer to the Warranty Policies and Procedures Manual. Documentation required per Warranty Policies and Procedures Manual. For vehicles outside of the Limited Warranty Against Corrosion Perforation this Technical Bulletin is for information only. Production Solution: No production change required. 55 14 05 - 2038994 Corrosion in Corner Area of Rear Lid towards Rear Lights Model(s) Year Jetta Wagon 2001–2006 Eng. Code Trans. Code All All VIN Range From VIN Range To All All Corrosion in the corner area of the rear lid towards the rear lights (Figure 1). Hatch area - possible fold corrosion on the rear lid Note: To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual. Documentation required per Warranty Policies and Procedures Manual. For vehicles outside of the Limited Warranty Against Corrosion Perforation this Technical Bulletin is for information only. Production Solution: Corrections in the production process after discovering deviations. Back to top 55 14 06 - 2038996 Corrosion on Rear Lid around License Plate Light / Release Handle Assembly Model(s) Year Passat 2001–2005 Eng. Code Trans. Code All All VIN Range From VIN Range To All All Corrosion on the rear lid in the cut-out sections for the license plate light / handle assembly (Figures 1 and 2). Rear lid - edge corrosion in the cut-out sections for the license plate light / handle assembly. Rear lid – corrosion in the contact area (inside and outside) of the license plate light / handle assembly. Production Solution: Corrections in the production process after discovering deviations. 87 14 12 - 2038368 Supersedes Technical Bulletin V871410 dated September 25, 2015 to update labor operation in warranty table where indicated. Air Conditioning Does Not Cool and or Compressor is Noisy Model(s) Year Golf, GTI 2015 Eng. Code Trans. Code VIN Range From VIN Range To All All All All One or more of the following conditions are exhibited: The air conditioning does not cool, or the cooling performance is very weak. The air conditioning system cools, but the compressor is noisy. The noise is characterized as a grinding or groaning noise. Either symptom may be intermittent. No DTCs are stored. Production Solution: Final production countermeasures pending. Pending Service Solutions No new Pending Service Solutions this week. Back to top Tech Tips 00-13-04 Part ordering December 12, 2014: Update to model year. Model(s) Year Eng. Code Trans. Code All 2000–2015 All All If a needed service part is on back order, upgrade the daily order to a red order and check the “Car Down” box to escalate the order. If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist. 72-12-01 Replacement Procedure for Driver’s Seat Control Module -J810December 12, 2014: Update to model year. Model(s) Year Eng. Code Trans. Code Touareg 2011–2014 All All After replacement of the Driver seat control module (J810) the vehicle may not recognize the new module. The adaptation test plan may not set the seat module location properly and it may display as a passenger seat control module. To set the module through Vehicle Self Diagnosis: 1. Connect the new Driver's Seat Adjustment Module (J810) on the driver side. 2. Disconnect the Passenger Seat Adjustment Module (J720) or remove the SC20 fuse (see ELSA for correct fuse per model). 3. Switch Ignition ON: Using VSD, enter address 06 (passenger side seat module). 4. Select adaptation channel 1 and change the value to a '2'. 5. Switch ignition OFF. 6. Reconnect the Passenger side seat module. Vehicle should now recognize both address 06 and 36. 7. Set the adaptation (basic settings) of the seat or seats using the test plan or by running the seat through full range of motion including backrest and lumbar. Back to top Campaigns 93A7 - Cable Tube Dealership Requirements – eGolf This repair must only be performed by an authorized Volkswagen dealership that has been certified to conduct repairs on eGolf vehicles. Model(s) Year eGolf 2015 Eng. Code Trans. Code VIN Range From VIN Range To All All See Campaign/Action screen in Elsa See Campaign/Action screen in Elsa It is possible that a cable tube fastener was not torqued correctly during vehicle production. This can lead to a rattling noise near the charge port, and can also impact the vehicle’s ability to fully charge. Updates No new updates this week. Suggestions Please send comments or suggestions to: [email protected] Back to top © 2014 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.