Edition53

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.
Edition 53: September 16, 2013
Content

Carlisle Technician
Survey

Feedback Corner

Technical Bulletins

Pending Service
Solutions

Tech Tips

Campaigns

Updates

Suggestions
Carlisle Technician Survey
The Service Information team would like to encourage all technicians to take a few minutes to
complete the 2013 Carlisle Technician survey. Your input is very important to us as we determine
the projects we will focus on to support you by improving the performance and quality of our
information.
We want to assure you that all of your responses will be held strictly confidential and will not be
shared with your dealership.
Thank you for your contribution,
Your Service Information Team
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Feedback Corner
We have been receiving many requests to fix the Technical Bulletin list to fully populate when
clicking on Technical Product Information. We have reviewed this feedback with our ElsaPro
team and we have experienced this issue as well and have noted it is as a system functionality
matter. As a result, we are working with Germany to resolve this.
This should be corrected in the upcoming weeks, but we currently do not have a specific
time/date that can be provided. In the meantime, you may use the improved search function if
you cannot readily identify a TSB quickly. We apologize for any inconvenience this may cause,
but please be assured we are working to resolve this issue as quickly as possible.
Feedback Status
New
31
Completed To Factory
17
8
*Please note that this feedback feature is not the place to obtain technical assistance on Volkswagen vehicles or to
report potential issues you may have experienced with a vehicle. If you require assistance in repairing or diagnosing a
vehicle issue or wish to report a technical issue, please create a Volkswagen Technical Assistance ticket and contact the
Volkswagen Technical Helpline at (800) 678-2389.
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Technical Bulletins
01 13 31 - 2027780 Supersedes Technical Bulletin V011309 dated March 11,
2013 due to
Update Programming to Improve Cold Start - Rough Idle Concern
Unsuccessful Car-Net™ Over The Air Registration (OTAR) during PDI
Model(s)
Year
Eng. Code
Trans. Code
Touareg
2011–
3.6L
8 Speed Automatic /
VIN Range VIN Range
From
To
All
All
2012
(CGRA)
AL1000
Customers may complain of a rough running condition that occurs during cold
start. DO NOT replace any parts for this condition. This condition as described
does not affect vehicle performance or operation.
Production Solution: Improved software.
27 13 02 - 2018694 Supersedes V271202 dated March 30, 2012 to include
additional model year applicability.
Model(s)
Year
Eng. Code Trans. Code
Routan
2009–2014
All
All
VIN Range
From
VIN Range To
All
All
When testing the original factory battery in the Routan, for warranty purposes it is
required to use the CCA rating of the factory battery label.
Production Solution: No production change.
Pending Service Solutions
No new pending service solutions this week.
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Tech Tips
42-08-01TT - Clicking Noise from Rear End
Model(s)
Year
Eng. Code
Trans. Code
Touareg
2004–2010
All
All
For a complaint of “clicking noise when backing up and then braking”, be sure to
check the lower outboard control arm in the rear suspension for any play in the
bushing.
The noise could be mistaken for a differential noise if using chassis ears, because of
the noise transferring through the rear axle.
The bushing is available separately and part number (7L0 407 183 A) can be used
as reference.
Check with the parts department for the latest part number
57-12-03TT - Remote Functions Inoperative and/or Faults 00955, 00956,
02660
September 13, 2013: Update to Applicability.
Model(s)
Year
Eng.
Code
Trans.
Code
Beetle, Beetle Convertible, Eos, Golf, GTI,
Jetta, Jetta Sportwagen, Tiguan
2012–
2014
All
All
If the remote key fob is depressed repeatedly or a button is held down while outside
the remote operating range, the key remote functions may no longer operate. Fault
codes 00955 005 “Key 1 no or incorrect basic settings”, 00956 005 “Key 2 no or
incorrect basic settings ”, or 02660 “Radio Remote control operation not adapted”
may be set in the Vehicle Electrical System Control Module - J519 - if GFF is run
Before running GFF or attempting any adaptation with the scan tool, attempt to
restore remote functionality by follow ing the key synchronization procedure below.
Unfold the key bit on the vehicle key
 Remove the cap from the outside door handle on the driver door
 Standing immediately next to driver outside door handle, press the lock
button on the vehicle key.
 Within one minute, manually unlock the vehicle using the key.
 Reinstall the cap.

This procedure can be found in the vehicle’s Owner Manual for customer
reference.
80-13-01TT - Passat-Blower Motor-Fault Diagnosis
Model(s)
Year
Eng. Code
Trans. Code
Passat
2012–2013
All
All
If the vehicle comes in with a blower concern, check for DTCs. If DTCs are found,
use the table below (refer to Tech Tip in ServiceNet) to diagnose concern.
91-13-08TT - Car-Net™ Operating Control Unit (OCU) Service Guidelines &
General Information
September 13, 2013: Update to Information.
Model(s)
Year
Eng. Code
Trans. Code
Beetle, CC, Eos, Jetta, Passat, Tiguan
2014
All
All
1. OCU / Car-Net modules with software 078 or 086 SHOULD NOT be
replaced for the following fault code: B201700: Control module locked
2. SW 078 equipped cars will have a brief “Chirp” or “In - Band modem
noise” when making a connection. This is a characteristic operation and no
repairs should be performed.
3. Swapping of OCU modules from car- to- car for diagnosis or repair is
discouraged as corruption of stored vehicle data and subscription
information within OCU is possible.
4. Current Service Parts should have software level of 086 (Software level 098
currently under development). It is not recommended to install lower
software level into vehicle than was removed, i.e. DO NOT replace a
SW086 with a SW078.
5. VAS PC does not support 2014 Passat. ODIS Service (at latest software
level) MUST be used to communicate and diagnose these vehicles. Refer to
TT 91-13-09 for information about Hotfix that must be applied to access
OCU with ODIS Service 1.2.1.
Tip:
Car - Net equipped vehicles have PR code “EL2” and address word “75” along
with 3- button assembly in overhead console. Software related fault codes: A
fault related to the software level 078 or 086 noted above, will not cause any
negative operational problems or customer - facing symptoms.
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Campaigns
REVISION 20T8 - Revision - Certain 2009-2012 Model Year Vehicles with TDI®
Clean Diesel Engine Install Misfueling Guard
Model(s)
Year
Jetta, Jetta 2009–
SportWagen 2012
Golf
2010–
2012
Eng.
Code
With TDI
Clean
Diesel
Engine
With TDI
Clean
Diesel
Engine
Trans.
Code
VIN Range From
VIN Range To
All
Check ElsaWeb on Check ElsaWeb on
the day the
the day the
campaign work will campaign work will
be performed to
be performed to
verify vehicle
verify vehicle
eligibility
eligibility
All
Check ElsaWeb on Check ElsaWeb on
the day the
the day the
campaign work will campaign work will
be performed to
be performed to
verify vehicle
verify vehicle
eligibility
eligibility
As diesel engine passenger vehicles become more popular, auto manufacturers
have seen an increase in the number of misfueling cases where diesel engine
vehicles are mistakenly fueled with gasoline. The resulting fuel system contamination
can lead to costly repairs that are not covered under warranty.
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Updates
No new updates this week.
Suggestions
Please send comments or suggestions to: [email protected]
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© 2013 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
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