Edition33

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the ElsaWeb
Newsletter section in the Technician References menu.
Edition 33: April 22, 2013
Content

Pending Service Solutions is
Now Available

Feedback Corner

Technical Bulletins

Pending Service Solutions

Tech Tips

Campaigns

Updates

Suggestions
Pending Service Solutions is Now Available
PSS was temporarily postponed but is now available on VWHub. To obtain access and training
information, refer to ServiceNet service information VSS-13-08 – Pending Service Solutions
Introduction (Technician References, Communications, 2013, VSS-13-08). We are confident that
it will be another tool for ensuring customer satisfaction by keeping them informed of upcoming
repair solutions.
Feedback Corner
Feedback is one of the most valuable tools that we the Service Information team, and you the
dealer, have at our disposal. All feedback is treated as valuable and important to the quality of
the information that you are provided.
Some feedback submissions can be handled within a few days; other submissions take much
more research, review, and in many cases, revision to materials. Many times for us or the Factory
to evaluate and adjust information, we must physically verify the concern on a vehicle. This
becomes increasingly difficult the older a vehicle is, since it is not always quick, or even feasible,
to locate a vehicle that is several years old. For these reasons, we cannot always guarantee how
long any one feedback may take to complete.
The following chart illustrates our general goal for feedback review and completion time. Not
every feedback will meet these specific days exactly, but it is always our goal to resolve feedback
as quickly as possible. We hope that sharing this overall concept helps you to understand our
internal process and gives you some insight into the feedback procedures. As always, your
feedback is appreciated.
This week’s feedback is from Michael regarding a 2012 Golf Wiring Diagram. He states:
“On page 145/6, can-l and can-h are both shown as pin 2 in T14f. Both circuits cannot be
connected to pin 2, so please correct pin locations.”
This feedback was reviewed by the Service Information team and was resolved. We really
appreciate Michael sending in feedback to help improve the quality of the repair Information.
Feedback Status
New
Completed To Factory
12
11
4
*Please note that this feedback feature is not the place to obtain technical assistance on Volkswagen vehicles, or to
report potential issues you may have experienced with a vehicle. If you require assistance in repairing or diagnosing a
vehicle issue, or wish to report a technical issue, please create a Volkswagen Technical Assistance ticket and contact the
Volkswagen Technical Helpline at (800)-678-2389.
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Technical Bulletins
20 13 03 - 2031426 Supersedes T.B. V201302 dated January 16, 2012 to
include M.Y. 2008 applicability, which allows archiving of technical bulletin
V201101.
High Pressure Fuel Pump Diagnosis
Model(s)
Year
Tiguan, Eos, CC, GTI,
2008–
Beetle, Beetle Convertible,
2013
Jetta
Eng. Code
Trans.
Code
VIN
Range
From
VIN
Range
To
2.0L(CCTA,
CBFA)
All
All
All
Completing the GFF high pressure pump function test is essential to diagnose
proper pump operation and to avoid unnecessary replacements.
Production Solution: Not applicable
70 13 01 - 2033415 Noise from Door Panel while Driving
Model(s)
Year
All
2013–2014
Eng. Code Trans. Code VIN Range From VIN Range To
All
All
All
Noise could be described as a rattle, squeak, creak, etc.
Production Solution: Not applicable.
All
Pending Service Solutions
No new Pending Service Solutions in ElsaWeb.
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Tech Tips
72-13-01TT - Equipped with Memory Seat – Driver Backrest Operation
Model(s)
Year
Eng. Code
Trans. Code
Passat
2012–2013
All
All
Be aware that the driver seat backrest on vehicles equipped with memory seats will
not recline to the point of contacting rear seat. Maximum recline position is shown
below. No repairs should be attempted to resolve this normal product
characteristic.
61-08-05TT - Convertible Top Repair Tip
Model(s)
Year
Eng. Code
Trans. Code
Eos
2007–2013
All
All
If, during diagnosis of the convertible top, the adjuster arm for the front lock is
found damaged, order part number 1Q0898499 or latest supersession. This one
part number will include both sides in the package. Adjuster arm location is shown
below with painted roof pillar panel removed.
96-10-06TT - Immobilizer 2 – Key Adaptation and Part Number
April 19, 2013: Update to Information.
Model(s)
Year
Eng. Code
Trans. Code
Cabrio
1999–2002
All
All
If new keys cannot be adapted, they may possibly be the incorrect part number.
Cabrio is equipped with two generations (Gen2 and Gen3) of Immobilizer 2. Use
the Immobilizer Control Module Part Number to distinguish between Gen2 and
Gen3.
– Immobilizers where the part number starts with 6H0 are Gen2 and should only
use key part numbers before and up to the VIN range in ETKA.
– Immobilizers where the part number starts with 6X0 are Gen3 and should only
use key part numbers from the VIN range and up as shown in ETKA. Currently,
the correct part number for an immobilizer 2 generation 3 key is 7M3 837 219H.
Always check ETKA for the latest part information.
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Campaigns
No new campaigns in ElsaWeb.
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Updates
No new updates in ElsaWeb.
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Suggestions
Please send comments or suggestions to: [email protected]
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© 2013 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
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