ZD7

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Radio Software Update
FCA US LLC
Reference:
ZD7
2018 – 2021 (RU) Chrysler Pacifica/Voyager
2018 – 2021 (LX) Chrysler 300
2018 – 2021 (LA) Dodge Challenger
2018 – 2021 (LD) Dodge Charger
2018 – 2021 (WD) Dodge Durango
2018 – 2021 (JL) Jeep Wrangler
2018 – 2021 (MP) Jeep Compass
2018 – 2021 (WK) Jeep Grand Cherokee
2018 – 2021 (KL) Jeep Cherokee
2018 – 2021 (JT) Jeep Gladiator
2018 – 2021 (DS) Ram 1500 Pickup
2018 – 2021 (DT) Ram 1500 Pickup
2018 – 2021 (DJ) Ram 2500 Pickup
2018 – 2021 (D2) Ram 3500 Pickup
2018 – 2021 (DD) Ram 3500 Cab Chassis
2018 – 2021 (DP) Ram 4500/5500 Cab Chassis
Template Version 1.8
Revision
0
1
2
Edition
May 2023
June 2023
July 2023
Detail
Initial Version.
NOTE: Added additional information in the LOP section
Updated steps 14-16 in section B
SYMPTOM DESCRIPTION
The radio on about 13,848 of the above vehicles may
not have access to connected services (Remote
Operations, SOS Calls, Mobile Apps, SXM server
connectivity, Wi-Fi and other connected services).
REPAIR TO BE PERFORMED
All customers were mailed an USB and requested to
reprogram the radio with updated software,
customers may request to have their local dealer
update the radio software.
SCOPE
COMPLETION REPORTING / REIMBURSEMENT
This campaign applies only to the above vehicles
equipped with a Center Display Uconnect 12.0” 0r
8.4” with Navigation.
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.
NOTE: Some vehicles above may have been
identified as not involved in this campaign and
therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
1/5
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Radio Software Update
FCA US LLC
Use the following labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Inspect for updated radio
18-ZD-71-81 0.2hrs.
software
Inspect radio software level 18-ZD-71-82 0.6hrs.
and update software
Create USB Jump Drive for
UCS Radio (One Time ONLY)18-ZD-71-57
0.2hrs.
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.
PARTS INFORMATION
No parts required for this campaign
NOTE: USB Jump Drive LOP’s are ONLY
to be claimed if no Jump Drive was
created for the previous released TSB.
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
Related Operation
Create USB Jump Drive for
UAV Radio (One Time ONLY)18-ZD-71-50
0.2hrs.
Create USB Jump Drive for
UCV Radio (One Time ONLY)18-ZD-71-51
0.2hrs.
Create USB Jump Drive for
UAQ Radio (One Time ONLY)18-ZD-71-52
0.2hrs.
The following special tools is /are required to perform
this repair:
Number
NPN
NPN
NPN
NPN
Create USB Jump Drive for
UCQ Radio (One Time ONLY)18-ZD-71-53
0.2hrs.
Create USB Jump Drive for
UAX Radio (One Time ONLY)18-ZD-71-54
0.2hrs.
Create USB Jump Drive for
UCX Radio (One Time ONLY)18-ZD-71-55
0.2hrs.
Create USB Jump Drive for
UAS Radio (One Time ONLY)18-ZD-71-56
0.2hrs.
Description
wiTECH MicroPod II / MDP
Laptop Computer
wiTECH Software
USB Flash Drive (Minimum 4GB
Maximum 16GB)
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
2/5
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Radio Software Update
FCA US LLC
Service Procedure
A. Verify the Radio Software Version
1. Using the radio touch screen, simultaneously place both thumbs on the corners of the touch screen and hold
for approximately 6 seconds or until the “Dealer Mode” screen is displayed (Figure 1).
NOTE: 12” screen illustrated for 8.4” screen
place thumbs in similar location.
2. Select “System Information”.
3. Select “Radio Part Information”.
4. Read “Application Version”.
5. Verify that the software version is at
PR40.1 or above for 12” radio QR40.1
above for 8.4” radio.
or
Yes – Software version is at PR40.1 or
above for 12” radio QR40.1 or above
8.4” radio. This notification is
complete. Claim the inspection LOP.
for
No – Software version number is
lower than PR40.1. QR 40.1 Update
radio software. Proceed to Section B.
Download Software
the
➢
➢
Figure 1 – Display Screen
B. Software Download
1. Download the Software Update to a USB Flash Drive.
➢
A USB Flash Drive must be a minimum of 4 GB to a maximum 16 GB.
➢ The flash drive must not contain any files (including documents, music, or pictures).
2. Plug the flash drive into the computer and make sure it is active and ready to use. Record the name of the USB
flash drive and the drive location.
3. Format the USB flash drive (FAT32).
4. Confirm that there are no files or folders on the USB Flash drive. This is done
conflicting files that may interrupt the software update process.
to ensure that there are no
5. Leave the USB Flash drive in the computer and proceed to the next step.
6. Go to Dealer CONNECT.
7. Select the “Service” tab.
8. Select “Uconnect” from the Uconnect Command Center.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
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CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Radio Software Update
FCA US LLC
Service Procedure [Continued]
9. Select “Uconnect Dealer Software Downloads”.
10.
Enter the vehicle VIN. And select “GO”
11.
Select Software Release ID.
12.
Select the “MAC” operating system (OS) only.
13.
Select “Download directly to your browser”.
14.
Select the downloaded file and copy the .zip file directly to the USB drive folder.
15.
Be sure to download the file to your designated folder on your computer before extracting the zip file to the blank
USB flash drive.
NOTE: A blank USB flash drive will be needed for each radio update, additional updates cannot be on
the same USB flash drive.
16.
Unzip the file to the root folder of USB flash drive. File should not be within a zip folder.
17.
Safely remove the flash drive from your computer and proceed to Section C. Update Radio Software Version.
C. Update Radio Software Version
1. Open the hood.
2. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to
time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger voltmeter may not be sufficiently
accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is
too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower
the voltage.
3. Remove all devices (SD, USB, AUX) from the media hub.
4. Insert the USB flash drive containing the downloaded software into the vehicle USB port.
5. The radio screen will display a Software Update message.
6. Follow the radio screen prompts.
7. The progress bar will display status of the update.
8. Wait for software update screen to be displayed. If the screen goes black for an extended period, press the radio
power button.
9. Verify the software is at the correct version (PR40.1 or above for 12” radio QR40.1 or above for 8.4” radio.
➢
YES – Remove the USB flash drive from the vehicle USB port and disconnect the battery charger. Proceed
to Step 10.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
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CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Radio Software Update
FCA US LLC
Service Procedure [Continued]
➢
No – Perform the update again beginning with Step 3.
10.
Perform a factory reset, using the radio touch screen. Navigate through the following screens: Apps > Settings
> Reset > Factory Reset.
11.
Once the reset is completed, cycle the ignition to the OFF position, open and close the driver door, then let all
modules go to sleep. Make sure the scan tool is not connected at this point.
12.
After all the modules have been in sleep mode for five minutes, cycle the ignition back to the RUN position.
13.
Before clearing all DTCs, cycle the ignition OFF and back to RUN quickly (within two seconds).
14.
Using wiTECH, clear all DTCs that may have been set in any module due to reprogramming.
15.
Disconnect the battery charger and close the hood.
16.
Return the vehicle to the customer.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
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This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Radio Software Update
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
ZD7
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Uconnect Assistance
Center at 1-877-855-8400. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2018-2021
Model Year (DS) Ram 1500 Pickup, (DT) Ram 1500 Pickup,(DJ) Ram 2500 Pickup,(D2) Ram
3500 Pickup,(DD) Ram 3500 Cab Chassis, (DP) 4500/5500 Cab Chassis, (LA) Dodge
Challenger,(LD) Dodge Charger, (LX) Chrysler 300,(JL) Jeep Wrangler,
(MP)Jeep
Compass,(RU) Chrysler Pacifica/Voyager,(WK) Jeep Grand Cherokee,(KL) Jeep
Cherokee,(JT) Jeep Gladiator] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The radio on your vehicle may not have access to connected services (Remote Operations,
SOS Calls, Mobile Apps, SXM server connectivity, Wi-Fi and other connected services).
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
You must perform the software update utilizing the enclosed USB flash drive, following the
on-screen prompts which will guide you through the process. Please follow the enclosed
instructions to begin the update.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN ZD7.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Customer Satisfaction Notification ZD7
Radio USB Software Update Instructions
WARNING: This procedure requires the engine to be running for up to 30 minutes. The vehicle must be
located in an area with adequate ventilation. Failure to have adequate ventilation could cause a build -up
of carbon monoxide and/or low oxygen levels. Do not attempt to perform this procedure in an enclosed
garage or parking structure.
CAUTION: The software update procedure takes 30 minutes. You must allow 35 minutes to perform this
software update.
CAUTION: Do not drive the vehicle while the radio software update is being performed.
CAUTION: Do not perform this radio software update while the vehicle is parked over combustible
material (tall grass, brush, leaves, etc.). The exhaust pipe temperatures could cause a fire.
CAUTION: Be sure that there is at least 1/4 tank of fuel before performing this software update.
CAUTION: Do not leave the vehicle unattended while performing this software update. An unattended
running vehicle may result in vehicle theft. Also, a running unattended vehicle may violate state and/or
local laws.
CAUTION: Do not install the supplied USB drive into any other FCA vehicles. Permanent radio damage
to those vehicles may occur. Discard the supplied USB drive after the radio software in the intended
vehicle has been updated.
1. Start Engine
2. Insert the provided USB into the vehicles USB
media port.
3. Display screen will display “Update Now” or
“Decline” (Figure 1).
4. Select “Update Now” to update the radio
software (Figure 1).
Figure 1
5. “Updating” screen will display (Figure 2).
Figure 2
© Copyright 2023, FCA US LLC, All Rights Reserved
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6. Software update in progress screen will
display (Figure 3).
Figure 3
7. Upon successful completion of software update, the display will indicate “Software Update is
complete” (Figure 4).
8. Remove the USB from the USB port and
DISCARD.
NOTE: Do not install the supplied USB
drive into any other FCA vehicles.
Permanent radio damage to those
vehicles may occur. Discard the supplied
USB drive after the radio software in the
intended vehicle has been updated.
Figure 4
© Copyright 2023, FCA US LLC, All Rights Reserved
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