Edition26a

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the ElsaWeb
Newsletter section in the Technician References menu.
Edition 26: March 11, 2013
Content

Submit Your Article
Suggestions

Top Ten 2012 Service
Improvements

Creating an Efficient
Feedback

Feedback Corner

Technical Bulletins

Tech Tips

Campaigns

Updates

Repair Manuals

Wiring Diagrams

Suggestions
Submit Your Article Suggestions
If you have any suggestions for topics that you would like to see covered, please email your ideas
to [email protected].
Top Ten 2012 Service Improvements
Below is our ‘Top Ten List’ of process and service improvements for 2012 with one teaser for
2013 brought to you by your Workshop and Service Support Team at Volkswagen.
1. Established ElsaWeb Newsletter for better communication with technicians
2. Implemented the Feedback Quality Rewards Program to increase accuracy and avoid
missing content in Elsa Service Information
3. Added vehicle applicability overview tables to technical bulletins
4. Created web trainings for “How to find Technical Bulletins in ElsaWeb, and with Google
Search”
5. Reduced tool auto-shipments by 50% since 2007
6. Reduced tool order cost; 56.4% of orders are $100 or less, and 85% of orders are
$500 or less
7. Established another communication channel with technicians (Elsa Pop-Up) with survey
capability
8. Implemented “How to Read Wiring Diagrams” in ElsaWeb
9. Rolled out new “ODIS” diagnostic software to increase speed and stability with each
update
10. Currently developing a new digital owner’s manual application
Thank you!
Creating an Efficient Feedback
An efficient feedback is one that is created in the correct reference medium with a complete
document path. Correct categorization of your feedback ensures proper routing to the
responsible Service Information Team member and avoids delays in feedback resolution. For
example, when you have a feedback regarding a labor operation, make sure you are in that
specific SRT procedure, and you have not moved to another section, such as a repair manual
procedure.
This is important because the reference medium of your feedback is populated automatically at
the time you select the “Create” button on the Feedback screen. And, depending where you are
at in the Service Information, the document path also is populated automatically. Being in the
correct place when creating a feedback, ensures that the appropriate Service Information Team
is reviewing the correct information to fix any errors, as well as providing you with a quick
response.
Feedback Corner
This week’s feedback is from Joe regarding 2010 Routan Repair Manual. He states:
“The repair manual links the WIN Intermittent Test to Non-DTC Based Diagnostics; Rep.
Gr.00; Body Exterior. This is incorrect and does not contain the WIN Intermittent Test. This test
is located in Non-DTC Based Diagnostics; Rep. Gr.00; Engine Mechanical, Fuel Injection and
Ignition.”
This feedback was reviewed by the Service Information Team and was fixed. We really appreciate
you sending in feedback to help improve the quality of the repair Information.
Feedback Status
New
7
Completed To Factory
13
7
*Please note that this feedback feature is not the place to obtain technical assistance on Volkswagen vehicles, or to
report potential issues you may have experienced with a vehicle. If you require assistance in repairing or diagnosing a
vehicle issue, or wish to report a technical issue, please create a Volkswagen Technical Assistance ticket and contact the
Volkswagen Technical Helpline at (800)-678-2389.
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Technical Bulletins
93 13 01 - Required Parts for E-Machine / Traction Motor Replacement or Reinstallation
Model(s)
Year
Eng. Code
Trans.
Code
VIN Range
From
VIN Range
To
All
All
All
Jetta Hybrid 2013–2014 1.4L (CNLA)
Special parts and tools will be needed whenever an electric motor replacement is
performed on the Jetta Hybrid. This bulletin lists all parts that will be required when
performing the following repairs. Always use the required tools outlined in the repair
procedures.
Production Solution: Not applicable.
01 13 08 - MIL ON DTC P0108 Manifold Absolute Pressure Sensor Circuit High
Stored in ECM Fault Memory
Model(s)
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
Routan
2012
3.6L (CJRA)
All
All
All
SYMPTOM/CONDITION:
 The customer may experience a Malfunction Indicator Lamp (MIL)
illumination. Upon further investigation the Technician may find that P0108
- Manifold Absolute Pressure Sensor Circuit High has been set active or
stored.
 Update programming of the Powertrain Control Module (PCM) with
improved software to correct Diagnostic Trouble Code (DTC) P0108.
Production Solution: Improved PCM software has been introduced in production
as of June 25, 2012.
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Tech Tips
Currently, the Service Information Team is working to move the Tech Tips to ElsaWeb. The Team
has transferred the majority of the 2007–2012 Tech Tips to ElsaWeb and is continuing to work
to transfer all Tech Tips over the next few months. The Team thanks you for your patience during
this transition.
20-13-01TT -All Vehicles except Routan – ECM Fault P1250 “Fuel Level Too
Low” Will Not Clear
Model(s)
Year
Eng. Code
Trans. Code
All Vehicles, except Routan
2000–2013
All
All
To clear static ECM fault P1250 “Fuel Level Too Low”, add fuel to vehicle and
complete a road test of at least 10 miles. Simply adding fuel without completing a
road test may not allow fault to clear.
90-11-03TT - Speed Warning Selection March 8, 2013: Update to information
and applicability.
Model(s)
Year
Eng. Code
Trans. Code
Touareg
2011–2013
All
All
To change the speed warning:
1. Press the "CAR" button on Infotainment head display screen.
2. Tap the "SETTINGS" function key on the screen.
3. Tap the "CLUSTER" function key on the screen.
4. Select "SPEED WARNING" from the list.
5. Use the slider bar or the "+/-" buttons to change desired speed warning.
91-09-20TT - All Vehicles with Bluetooth Phone Kit Installed – Streaming Audio
from Phone to Radio
Model(s)
Year
Eng. Code
Trans. Code
All
2005–2013
All
All
The streaming music feature on vehicles equipped with factory or dealer installed
Bluetooth will be available only in certain instances. The vehicle must be equipped
with the RCD 310 or RCD 510 (Premium 8) radios or the RNS 510 or RNS 315
navigation systems. The Bluetooth system must be either the UHV low (9W2), UHV–
NAR (9W7 or 9ZR) factory installed systems or the Volk L dealer installed system.
This feature is also phone dependent. A list of tested phones is available in TB
2022378 Bluetooth®, UHV Low (9W2) Overview (V910934) for the Volk-L and
9W2 systems and at VW.com/Bluetooth for the 9W7 and 9ZR systems.
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Campaigns
64C9 - Volkswagen Beetle Front Window Motors
Model(s)
Year
Eng.
Code
Trans.
Code
VIN Range From
VIN Range To
Volkswagen
Beetle
2012–
2013
All
All
3VW_ _
_AT_CM500171
3VW_ _
_AT_DM621134
Some Beetle customers have reported problems with the operation of the front
windows in their vehicle. We have identified the window motors installed in
production as the cause of these problems.
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Updates
No new Updates in ElsaWeb.
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Repair Manuals
Elsa
Name
Model
Book Updated
Reason
162
Jetta Sedan 2011>
Electrical Equipment
Factory Update
162
1K2
1K5
AJ5
Jetta Sedan 2011>
Jetta Sedan 2005–
2010
Engine Mechanical, Fuel Injection
Jetta Sportwagen
and Glow Plug
2009
Jetta Sportwagen
2011>
162
5C
Jetta Sedan 2011>
Beetle Coupe
2012>
Generic Scan Tool
Feedback
#722096
Local Update
Beetle Convertible
2013>
Engine Mechanical, Fuel Injection Local Feedback
and Ignition
(no #)
358
CC 2013>
5N
Tiguan 2009–2011
Body Exterior
Factory Update
7B1
Routan 2009>
Automatic Transmission
Feedback
#604702
7B1
Routan 2009>
Body Exterior DTC Based
Diagnostics
Feedback
#685434
7B1
Routan 2009>
Body Exterior
Local Feedback
(no #)
7B1
Routan 2009>
Diagnostics
Feedback
#662384
7B1
Routan 2009>
Engine Mechanical, Fuel Injection
Factory Update
and Ignition
7P5
Tourag 2011>
Engine Mechanical, Fuel Injection
Factory Update
and Glow Plug
1K2
1K5
AJ5
Jetta Sedan 2005–
2010
Jetta Sportwagen
2009
A32
Passat 2012>
AJ5
Jetta Sportwagen
2011>
Wheel and Tire Guide
Factory Update
1J
9B
9M
R32 2004
Jetta Wagen
1999–2005
Golf, GTI, Jetta
Sedan
1999–2005
Jetta Sportwagen
2011>
Engine Mechanical, Fuel Injection
and Ignition
Feedback
#827810
All
All
Refrigerant R134a Servicing
Feedback
#826719
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Electrical Equipment
Factory Update
Engine Mechanical, Fuel Injection
Factory Update
and Glow Plug
Wiring Diagrams
Elsa Name
Model
Book Updated
162
Jetta Sedan 2011> Standard equipment, Low (AW0), from June 2011
162
Jetta Sedan 2011>
Fuses - Vehicle Cabin
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Suggestions:
Please send comments or suggestions to: [email protected]
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© 2012 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
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