A9023452064983_6

Technical Service Bulletin
90 Instrument cluster: the Audi virtual cockpit displays a colorful line (pixel error)
90 23 45 2064983/6 October 16, 2023. Supersedes Technical Service Bulletin Group 90 number 22-84 dated
December 1, 2022, for reasons listed below.
Model(s)
Year
All Audi Vehicles 2019 – 2024
VIN Range
Vehicle-Specific Equipment
All
With Virtual Cockpit Gen2+
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised Header (added new model year)
Revised Production Service (Updated service procedure)
5
12/02/2022
Revised Header (added new model year and models)
4
08/09/2022
Revised Production Solution (removed fix date)
Revised Production Service (removed fix date)
Customer States:
• A red, green, black or blue continuous line is displayed on the instrument cluster (pixel fault) (Figures 1-2).
• The line may be vertical or horizontal.
Figure 1. The vertical line through the instrument cluster Figure 2. The vertical line through the instrument
cluster display.
display.
Technical Background
© 2023 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Pixel error in the virtual cockpit.
Production Solution
Optimized hardware was introduced into production.
Service
1. Read out the production date of the instrument cluster via ODIS. Self diagnosis>> Address 17: instrument
cluster>>Identification>>Production date
a. If the cluster production date is AFTER September 30th 2023, submit a photo of the production date and
image of the cluster to DOC-IT and the replace the cluster
b. If the production date is BEFORE September 30th 2023, no documentation is needed. Replace the cluster.
2. Replacement clusters received BEFORE the September 30th 2023 production may still be used.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0040
Labor Operations: Remove and install/replace dash panel
insert
9025 XXXX
See SRT with
associated operations
Diagnostic Time:
0150 0000
The time stated on the
diagnostic protocol
(Max 30 TU)
GFF
Road test prior to the service procedure No allowance
0 TU
Road test after the service procedure
0 TU
No allowance
Claim Comment: As per TSB 2064983/6
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
© 2023 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual
See ETKA/ELSA
See ETKA
Instrument Cluster
01
Additional Information
All parts and service references provided in this TSB (2064983) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.