2053428.7

Technical product information
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date
Vibration noise from the powertrain when park or neutral is selected
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2053428/7
EH
Released for publishing
26-Sep-2023
New customer code
Object of complaint
power transmission -> gearbox control operation
power transmission -> operation, shift and power flow control
power transmission -> power distribution, power flow
power transmission -> gearbox control operation
Complaint type
Position
noise, vibration
noise, vibration
functionality
dimensional accuracy
Vehicle data
New Continental GT and New Continental GTC - W12
Sales types
Type
3S31BB
3S31BB
3S31BB
3S31BB
3S31BB
3S31BB
3S31BB
3S31EB
3S31EB
3S31EB
3S31EB
3S41BB
3S41BB
3S41BB
3S41BB
3S41BB
3S41BB
3S41EB
3S41EB
3S41EB
3S41EB
MY
2018
2019
2020
2021
2022
2023
2024
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2021
2022
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Technical product information
Vibration noise from the powertrain when park or neutral is selected
Transaction No.: 2053428/7
Release date: 26-Sep-2023
Customer statement / workshop findings
Vibration/Tizzing noise from the powertrain area when the vehicle is in Park or Neutral, the noise typically disappears in Drive
Technical background
The noise is caused by contact between the transmission cooler pipes and the front subframe
Production change
Extra checks at the time of production are in place
Measure
1) Referring to Repair manual Rep.Gr 66 – Remove the front undersheet
2) Referring to Figure 1 - Locate the area (circled) at the front right hand side of the front subframe
Figure 1
- Referring to Figure 2, Carry out a visual check of the transmission pipes to confirm the pipes are contacting the front subframe at the location
shown
INTERNAL
Figure 2
3) Should contact be confirmed – Taking care not to damage the pipes or securing points/brackets reposition the pipes ensuring clearance is
maintained between the pipes and the subframe
4) Refit the front undersheet - Refer to Repair manual Rep.Gr 66
Warranty accounting instructions
Warranty type
110 or 910
Damage Service Number
38 62
Damage Code
Labour
Labour Operation Code
Time
INTERNAL
00 20
38 62 41 00
70 time units