2058837.5

Technical product information
DTC's C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500)
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date
2058837/5
EH
Released for publishing
03-Oct-2023
Event memory entries
Diagnostic address
0044 - Power Steering
0044 - Power Steering
0044 - Power Steering
0044 - Power Steering
Event memory entry
Fault type Fault status
C135DF0: Power steering control module Insufficient steering assistance detected
static
C135DF0: Power steering control module Insufficient steering assistance detected
Intermittent
C12F000: Steering assistance failed while in use
Intermittent
C12F000: Steering assistance failed while in use
static
New customer code
Object of complaint
running gear -> steering, power-assisted steering
running gear -> steering system
running gear -> steering, power-assisted steering
vehicle service -> vehicle diagnosis -> guided fault finding
Complaint type
Position
functionality
component / consumables
component / consumables
control units, services -> with event log entry
Vehicle data
New Continental GT/C and Flying Spur
Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024
Documents
Document name
master.xml
INTERNAL
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Technical product information
DTC's C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500)
Transaction No.: 2058837/5
Release date: 03-Oct-2023
Customer statement / workshop findings
DTC's C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500) – Diagnostic address 44
Technical background
Refer to the Measure section of this TPI
Production change
Not applicable
Measure
1) Referring to Figure 1 – Check and confirm the Software version number is 2110
Figure 1
•
Should the Software version number be at 2110 the operative should conduct Section 1 of this TPI
•
Should the Software version number be one of the versions shown below, the operative should conduct Section 2 of this TPI
Software versions
1510
1800
1910
Section 1 - Software version number - 2110
• Carry out a visual check of the steering and suspension system to check/confirm there are no visible issues
•
Erase the applicable DTC/s (C135DF0 and/or C12F000)
•
Conduct a road test
•
On return from road test – Carry out a full guided fault finding sweep of all control modules to confirm the DTC’s and the steering related
warning light within the drivers information panel have not returned
•
Should no issues be evident and the software version number is 2110 the car can be returned to the customer
In the event the DTC’s cannot be erased and/or further issues are evident or the warning light is visible within the drivers
information panel, the retailer MUST raise a DISS query and await feedback from Product Support before conducting any
further work
INTERNAL
Section 2 - Software version number - 1510 - 1800 - 1910
Should the software version number be 1510 or 1800 or 1910, the retailer MUST conduct (RE19/02) to completion
In the event the software version number is 1510 or 1800 or 1910 and (RE19/02) is not showing as applicable (within Elsa
pro) the retailer MUST raise a DISS query and await feedback from Product Support before conducting any further work
•
Should (RE19/02) be required this MUST be conducted
Warranty accounting instructions
Damage Information
Warranty Type
110 or 910
Damage Service Number 4835
Damage Code
01 00
Labour
Labour Operation Code
48 35 01 11
Time
100 Time units NOTE: Time includes a 50 time unit road test
Section 2
Refer to (RE 19/02) warranty accounting instructions
INTERNAL