NCU - 2023100010

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Update Software for Rear Spoiler
DATE: October 27, 2023
MY22-23 SL (232 platform)
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2023100010
23P5495806
October 27, 2023
Update Software for Rear Spoiler
This is to notify you of the Service Campaign Launch to update the software for the rear spoiler in 3,819 Model Year (“MY”) 20222023 SL (232 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on October 27, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2022-2023 SL (232 platform) vehicles, the software
for the rear spoiler control unit does not meet current production specifications. In
this case, a fault message “Rear spoiler nonfunctional” may appear in the instrument
cluster and the rear spoiler will not retract or extend until the next ignition cycle.
Issue
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
update the software for the rear spoiler.
Parts
The remedy is available and can be performed as necessary.
Vehicles Affected
2022-2023
SL
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
3,819
Next Steps/Notes
Customer Notification Timeline
Customer letters will not be mailed.
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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Campaign No. 2023100010, October 2023
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model SL (232 platform)
Model Year 2022-2023
Update Software for Rear Spoiler
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2022-2023 SL (232 platform) vehicles, the software for the rear spoiler control unit
does not meet current production specifications. In this case, a fault message “Rear spoiler
nonfunctional” may appear in the instrument cluster and the rear spoiler will not retract or extend
until the next ignition cycle. An authorized Mercedes-Benz dealer will update the software for the
rear spoiler.
Prior to performing this Campaign:
•
VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
•
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 3,819 vehicles are affected.
Order No. P-SC-2023100010
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Update Software for Rear Spoiler
• Always use the latest XENTRY Diagnosis software release with all available add-ons.
• Follow the operation steps exactly as described in XENTRY Diagnosis.
• Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical system battery
(greater than 12.5 V).
• If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure step 2.
If two or more software updates or SCN codings are performed during a single workshop
visit, operation items 02-4762 and 02-5058 may be invoiced
only on one of the workshop orders.
Work Procedure
1. Connect XENTRY Diagnosis.
2. Update "AMG Drive Unit (AMG DRVU)" control unit software.
To do this, select menu item "Quick test view → N145/1 - AMG DRIVE UNIT (AMG DRVU) → Adaptations →
Control unit update → Update of control unit software".
Then follow the user guidance in XENTRY Diagnosis.
For basic information, see AR54.21-P-0015X.
3. Disconnect XENTRY Diagnosis.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Operation
Code
Number
Description
Operations: Update AMG Drive Unit (AMG DRVU) control unit software
(XENTRY Diagnosis connected)
Operations: Diagnostic system
54 958 06
02-4762*
(XENTRY Diagnosis)
Operations: Connect/disconnect starter battery charger
02-5058*
(with XENTRY Diagnosis connected)
* Invoice operation item only once for each workshop order.
02-9334
Labor Time
(hrs.)
0.1
0.1
0.1
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
P-SC-2023100010