2061362/4

Technical product information
Engine intermittently fails to start/Kombi pop up 'Engine start system: fault'
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date
2061362/4
EH
Released for publishing
28-Sep-2023
New customer code
Object of complaint
engine -> engine operation -> engine start
engine -> start/stop system -> engine start-up by start/stop system -> engine start-up when
start/stop operation switch is pushed
Vehicle data
New Continental GT/GTC and Flying Spur
Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024
Documents
Document name
master.xml
INTERNAL
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Complaint type
Position
functionality -> without function /
defect
functionality -> defective function
sequence
Technical product information
Engine intermittently fails to start/Kombi pop up 'Engine start system: fault'
Transaction No.: 2061362/4
Release date: 28-Sep-2023
Customer statement / workshop findings
Customer statement
Customer unable to intermittently start the engine with the start button
Or
Engine starts but customer gets a pop up error on the Kombi
Workshop findings
In the event the Kombi pop-up appears the following DTC will also be stored within address 46 -Convenience system central control unit
B143C29: Access/start authorization button, Range/Performance
Technical background
The Access/start authorization button requires a certain amount of force applying to activate the internal switches
If all 3 switches within the Access/start authorization button are not engaged multiple times in a row the above DTC will store and the customer
will get a pop up on the Kombi. The engine however, will still start up
Production change
Currently under investigation.
Measure
TIP: A second technician may be required to assist with the following check
1) Place a thin layer of Electrical tape over the Access/start authorization button, this will protect it from scratches
2) With your ODIS tester, Navigate to:
0046 – Guided Functions – Read measured values – IDE08195_Access/start authorization button. Then display the below MVB’s:
•
HW signal Entry_and_start_authorisation_button_contact_1 [MAS06483]
•
HW signal Entry_and_start_authorisation_button_contact_2 [MAS06484]
•
HW signal Entry_and_start_authorisation_button_contact_3 [MAS06485]
3) Using the workshop tool WT10354 (Force gauge) and selected adaptor highlighted below (Figure 1), slowly press down on the Access/start
authorization button centrally (Figure 2) and record the force (N) which each contact point 1 to 3 changes from ‘Not operated’ to ‘operated’
INTERNAL
Figure 1
Figure 2
Note: Electrical tape not shown in image for clarity purposes only, please ensure tape is applied
4) Complete the below table with the readings taken then attach to a new or existing DISS query for review
Contact
Force (N)
Access/start authorization button, contact 1
Access/start authorization button, contact 2
Access/start authorization button, contact 3
NOTE for Level 1 Product Support: Please forward the readings to the Electrical Senior Engineer for review
IMPORTANT: Any parts replacements claimed under warranty will be rejected without approval via DISS
Warranty accounting instructions
Warranty type
Damage service number
Damage code
Labour
Labour operation code
Time
INTERNAL
110 or 910
97 10
00 55
01 50 00 00
20 TU