2061536/7

Technical product information
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date
Infotainment screen stalls at Initialising
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2061536/7
EH
Released for publishing
29-Sep-2023
New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions
information, navigation, communication, entertainment -> instrument cluster, displays, display panels
Vehicle data
New Continental GT - GTC and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Complaint type Position
functionality
functionality
Technical product information
Infotainment screen stalls at Initialising
Transaction No.: 2061536/7
Release date: 29-Sep-2023
Customer statement / workshop findings
Upon start-up of the Infotainment system, the home screen appears to be stuck in the “Initialising” stage, when this scenario is evident a spinning
wheel is visible (Figure 1)
Figure 1
Technical background
The issue occurs when the Infotainment system is shut down with the “Home” menu screen displayed. The Infotainment will start up on this
screen the next time the vehicle is started
Production change
Currently under investigation
Measure
Information for retailer/customer:
If the spinning wheel persists, functionality of the home screen can be returned by pressing the “home” button (Figure 2)
Figure 2
INTERNAL