2061537/6
Service Bulletin Details
Public Details for: 2061537/6
Infotainment home screen - loading messages visible on start up in multiple tiles. Customer statement / workshop findings: upon start-up of the home screen, loading messages can be seen in some or all of the tiles.
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 -
Technical product information Topic Market area Brand Transaction No. Level Status Release date Infotainment home screen - Loading messages visible on start up in multiple tiles Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley 2061537/6 EH Released for publishing 29-Sep-2023 New customer code Object of complaint information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions information, navigation, communication, entertainment -> instrument cluster, displays, display panels Vehicle data New Continental GT - GTC and New Flying Spur Sales types Type 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S4* 3S4* 3S4* 3S4* 3S4* 3S4* ZG2* ZG2* ZG2* ZG2* ZG2* MY 2018 2019 2020 2021 2022 2023 2024 2019 2020 2021 2022 2023 2024 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Documents Document name master.xml INTERNAL Complaint type Position functionality functionality Technical product information Infotainment home screen - Loading messages visible on start up in multiple tiles Transaction No.: 2061537/6 Release date: 29-Sep-2023 Customer statement / workshop findings Upon start-up of the “Home” screen, loading messages can be seen in some or all of the tiles (Figure 1) Figure 1 Technical background A delay when loading tiles is normal, this is due to the amount of external data that is required to load each individual tile, including multiple pages of external data that can be associated with each individual tile. Some tiles will naturally take longer to load than others. For example, APPS, NAVIGATION and MEDIA are likely to have a greater delay in loading than other tiles this is due to the amount of external data required to display the relevant information. TIP: If required, the delay can be reduced by only selecting tiles that do not communicate with external data sources, for example CAR or CLIMATE functions The operative should complete the questionnaire within the Measure section of this TPI, once completed the questionnaire should be attached to an existing or already open DISS query the operative should await feedback before conducting any further work Production change Not applicable Measure NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are attached/included within the DISS query (before submitting) MMI Screen malfunction description Goes Blank Fully or partially Goes blurry Fully or partially Goes blue Fully or partially Goes White Fully or partially Unresponsive Yes or No Sound without image Yes or No INTERNAL Image without sound Comments Frequency of the failure Every operation Most operations Occasionally Happened once In Specific conditions Comments Yes or No Yes or No Yes or No Yes or No Yes or No Yes or No Inputs or actions when failure occurs At ignition cycle Yes or No In normal driving Yes or No When engaging reverse Yes or No During Top view engagement Yes or No When selecting Media options Yes or No When selecting Navigation options Yes or No Other Comments Location of incident or when first observed At customer home Yes or No Travelling on regular route Yes or No Travelling on highway Yes or No Travelling in the City Yes or No Stationary at Traffic light Yes or No Other Comments INTERNAL Reset Attempts Operation resumed after short time Yes or No Operation resumed after vehicle left overnight Yes or No Operation resumed after ignition turned on/off Yes or No Other Comments If vehicle has been brought to the retailer for investigation, Technician should complete the following: How was the car delivered to the workshop? Towed Yes or No Driven Yes or No Comments Has initial investigation been carried and can you confirm the following? Customer concern can be replicated Yes or No Fault identified with DTC on ODIS log Yes or No Any rectification carried out using available existing TPI Yes or No Comments Has the vehicle been presented for the same problem before? Is this a repeat concern? Yes or No If repeat, was there a repair carried out previously? Yes or No Was the repair effective and fixed the problem then? Yes or No Comments NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions INTERNAL are attached/included within the DISS query (before submitting) INTERNAL