23-01-076H-1

Service Campaign 976: Santa Fe (CM) Cylinder Head Cover Oil Leak Repair with Oil
Protector Install and Alternator Voltage Test – Dealer Best Practice
November 03, 2023
Document Subject
• Revised op time for op code 20DA06R1 – Technical Service Bulletin (TSB) 23-01076H-1 published
Date
11/03/2023
TSB 23-01-076H-1 supersedes TSB 23-01-076H with updated labor time for operation
code 20DA06R1.
Campaign Description
Some Santa Fe (CM) vehicles may have an engine that potentially leaks oil from the front cylinder bank’s valve
cover onto the alternator. Oil could damage the alternator resulting in illumination of the charging system
warning lamp and disablement of the charging system. If the vehicle is continually driven without recharging the
battery, the engine will eventually shut off, increasing the risk of a crash. This bulletin outlines the procedures to
inspect for T-joint leakage and install an oil protector to address this issue. The service procedure contained in
TSB 23-01-076H-1 (or latest version) is summarized below:
1. If the alternator voltage is less than 14.0V and there is evidence of oil leak at the T-joint, replace the
alternator, valve cover gasket, and install the oil protector.
2. If the alternator voltage is greater than 14.0V and there is evidence of oil leak at the T-joint, replace the
valve cover gasket and install the oil protector. Do not replace the alternator.
3. If the alternator voltage is greater than 14.0V and there is no evidence of oil leak at the T-joint, install the
oil protector. Do not replace the valve cover gasket or the alternator.
Applicable Vehicles (Certain)
•
2007-2009MY Santa Fe (CM) equipped with 3.3L engines and produced 04/19/2006 - 11/03/2009.
Repair Process/Information
•
•
Refer to TSB 23-01-076H-1 (or latest version) for repair process information.
Recommended Service Technician Training Level: Hyundai Expert Technician (or higher) and has
successfully completed the Engine Technology Instructor Led Classroom Training or equivalent
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle requires to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare may be provided.
Warranty Information
•
•
This service campaign pays for the following scenarios:
o 1.1 M/H for alternator voltage test (pass), T-joint inspection (no oil leaks found), and oil protector
installation (dealer will be reimbursed for oil protector part)
o 1.3 M/H for alternator voltage (pass), T-joint inspection (oil leaks found), gasket replacement and
oil protector installation (dealer will be reimbursed for oil protector & gasket)
o 2.2 M/H for alternator voltage test (fail), T-joint inspection (oil leaks found), gasket replacement,
oil protector installation, and alternator replacement (dealer will be reimbursed for oil protector,
gasket, & alternator).
The scenarios above include taking an inspection/repair validation photo(s) where applicable and
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•
uploading to STUI.
Photos: Please refer to TSB 23-01-076H-1 (or latest version) for repair validation sample photo(s) and
additional details regarding specific digital documentation requirements.
Parts Information
•
•
•
•
•
Please refer to TSB 23-01-076H-1 (or latest version) for required Parts information.
NOTE: Alternator replacement is required only if alternator voltage test is less than 14.0V and there is
evidence of oil leak at the T-joint.
Gasket – Rocker Cover (22453-3C120QQH) & Service Kit with Protector & Bolts (22400-3C000QQH):
o On CPM (Campaign Parts Management); Dealers can keep ordering needed parts as long as they
submit their corresponding campaign claims. Please ensure corresponding claims are submitted
to avoid any delays in ordering. If this restriction is lifted, there will be a field communication sent.
For Generator (Alternator) Assembly –
o On Critical Supply Parts (CSP) restriction: Dealer will require a valid campaign 976 VIN to order
the part. Due to a limited quantity of parts inventory, this will assure affected customer vehicles
encompassed in the service campaign receive priority parts allocation. If the restriction is lifted,
there will be a field communication sent.
Please note the following:
o Dealers may use existing multimeters currently on-hand for the alternator voltage test.
Additional Materials
•
Please make sure to order these additional materials when performing the repair procedure.
Customer Talk Tracks
“I see that your vehicle has an open service campaign that we would like to take care of for you while you are here
today. This service campaign relates to a potential oil leak from the valve cover which, if it occurs, could cause
damage to the alternator and charging system. We will inspect your vehicle and make the necessary repairs to
address this potential issue and will provide this service to you at no charge.”
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Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined
services from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are parts in stock to complete this campaign?
Yes
No – It is highly recommended to have some of the service kits & gaskets on-hand in case the
vehicle passes the alternator test and either passes/does not pass the T-joint inspection. These
parts should be ordered ahead of time prior to customer arrival to minimize dealer traffic and
provide a better quality experience.
Reception: Did you get permission from the customer to perform the eMPI and review all declined
services and additional recommended maintenance?
Yes
No
Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Did you review the results of the eMPI with the customer and provide the customer with
estimates for any recommendations and an adjusted promise time based on any additional services?
Yes
No
Is the Technician performing the procedure a Hyundai Expert Technician (or higher) and has successfully
completed the Engine Technology Instructor Led Classroom Training or equivalent?
Yes
No – Please ensure a Technician with an Expert level (or higher) completes this repair as
prescribed in TSB 23-01-076H-1.
Were the appropriate picture(s) taken based on the service procedure per TSB 23-01-076H-1 (or latest
version)?
Yes
No – Please ensure appropriate picture(s) are taken. See TSB 23-01-076H-1 (or latest version) for
sample photos. Refer to the latest Warranty Digital Documentation Policy for requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Customer FAQ
Q1: What is the issue?
A1: Some Santa Fe (CM) vehicles may have an engine that potentially leaks oil from the front cylinder bank’s valve
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cover onto the alternator. Oil could damage the alternator resulting in illumination of the charging system
warning lamp and disablement of the charging system. If the vehicle is continually driven without recharging the
battery, the engine will eventually shut off, increasing the risk of a crash.
Q2: What will be done during service at the dealer?
A2: An alternator voltage test and T-joint inspection will be performed on the vehicle. Depending on the results,
an oil kit protector will be installed and if necessary, a new gasket and/or alternator.
Q3: When will owners be notified of this service campaign?
A3: Owners of the subject vehicles were notified via First Class Mail in October 2023.
Contact Reference
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Please see the list of commonly referred to contacts below.
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Key Contact Information
Dealer Support
Parts
Contact Information
Description
[email protected]
Parts ordering hotline
1-800-545-4515
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
[email protected]
Assistance with Car Care Scheduling:
Xtime Technical Support
AutoLoop Technical Support
•
1-877-850-2010
CDK Technical Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:
•
Customer Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service
campaigns
Hyundai Recall /Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Hyundai Customer Care
Center(GeneralQuestions)
1‐800‐633‐5151
Hyundai Roadside Assistance
1-800-243-7766
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
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Appendix
History
• Repair Available – Technical Service Bulletin (TSB) 23-01-076H published
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Date
09/13/2023