N808v2-09OCT23

SERVICE ACTION
Global Recall Action
Number: N808v2
Changes are highlighted in blue
Subject:
Publication No.: N808v2
Powertrain Control Module (PCM) Update
Model: Discovery (LR)
Model Year: 2017 - 2018
Model: Range Rover (LG)
Model Year: 2017 - 2018
Model: Range Rover Sport (LW)
Model Year: 2017 - 2018
Model: Range Rover Velar (LY)
Model Year: 2018 - 2019
Date of Issue: 09 October 2023
To:
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC.
For the
Attention of:
The approved JLR retailer/authorized repairer.
Important:
This campaign has been re-issued to include the relevant repair instructions for 2018 model year Range
Rover Velar vehicles equipped with Ingenium I4 2.0L Diesel engines.
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
Certain 2017 to 2019 Land Rover vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to
a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor
readiness status as 'not supported'.
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
SERVICE INSTRUCTION - N808V2
SROs
Description
SRO
Time
Powertrain Control Module (PCM) - Update ECU 85.18.03 0.2
Drive in/drive out
02.02.02 0.2
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.
Warranty Information
Warranty claims should be submitted quoting program code N808 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are included for information only.
Program Code Option
Description
SRO
Time
N808
A
PCM - Update ECU 85.18.03 0.2
N808
B
PCM - Update ECU 85.18.03 0.2
Drive in/drive out
02.02.02 0.2
NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this
bulletin.
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).
DIAGNOSTIC INSTRUCTION - USING TOPIX CLOUD DIAGNOSTICS
NOTE:
Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to already
being at the latest software level, email [email protected] with the Vehicle Identification Number (VIN) and campaign reference, for
the campaign to be closed.
1. Connect the JLR approved diagnostic equipment and the JLR approved
battery support unit.
2.
NOTE:
Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
3.
NOTE:
Only complete this step if the vehicle is in transit mode.
Select the link to disable transit mode.
4. Update the PCM 5.
NOTE:
If required.
Select the link to enable transit mode.
6.
NOTE:
If required.
Select the link to enable transit mode.
7. Follow all on-screen instructions to complete the task.
8. Disconnect the JLR approved diagnostic equipment and the JLR approved
battery support unit.