2060446.8

Technical product information
Clicking noise from the front wheels when conducting a static lock to lock steering manoeuvre
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2060446/8
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
running gear -> steering, power-assisted steering -> steer noise, vibration -> crackle
New workshop code
Object of complaint
Complaint type
Position
running gear -> running gear, springs, shock absorbers -> axle member dimensional accuracy -> contour dimensional deviation front right
running gear -> running gear, springs, shock absorbers -> axle member dimensional accuracy -> contour dimensional deviation front left
Vehicle data
New Continental GT/GTC and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
2020
2021
2022
2023
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
name
INTERNAL
Customer statement / workshop findings
Clicking noise from the front wheels whilst performing a static lock to lock steering manoeuvre
Technical background
Verify the customer complaint matches the video within the Bentley Hub - Reference TPI Transaction number 2060446/The operative MUST ensure that all similar symptom TPI’s are checked to ensure the fault is exactly as described
Should the issue be as confirmed in the video, the operative should refer to the instructions within the Measure section of
this TPI
Revision History
TPI 2060446/8
•
Requirement to replace the left and right front hub retaining nuts
•
Note also added within the Warranty accounting instruction as below:
NOTICE
– TPI 2060446/- has been conducted to completion
Production change
Under investigation
Measure
Reminder - Ensure the fault is exactly as described in the customer statement and the video within the Bentley Hub - Referencing TPI
Transaction number 2060446/1
1) Record a clear video of the noise and confirm the following:
•
Is the noise easily reproducible when car is warm/cold or both?
•
Is the noise audible on both sides of vehicle or one side only?
2) Check the vehicle history to confirm/check if the vehicle has previously been involved in an accident
Or
Has any work has been carried out as follows:
•
Front brake pads and brake discs
•
Front wheel bearing/hub assembly
•
Steering rack and steering components
•
Front suspension components
3) Carry out a full visual check of the following components:
•
Front suspension system
•
Braking system
•
Steering system - In particular the track rod ends for wear, damage or debris/contamination
Should any faults be found, the retailer MUST raise a new DISS query or update the already open query ensuring all findings
are clearly shown and described before replacing any parts
4) If no faults are found the operative should carry out the remaining instructions from Step 5
5) Referring to Figure 1 - Remove and discard the left and right front hub retaining nuts - Refer to Rep.Gr 40 Front wheel bearing housing - To
remove and fit
INTERNAL
6) Install new the left and right front hub retaining nuts - Refer to Rep.Gr 40 Front wheel bearing housing - To remove and fit
NOTICE
IMPORTANT: THERE IS NO REQUIREMENT TO REMOVE THE FRONT WHEEL BEARING HOUSING WHEN CONDUCTING
THIS PROCESS, PLEASE ONLY FOLLOW THE INSTRUCTIONS WHICH DESCRIBE HOW TO REPLACE THE FRONT HUB
RETAINING NUTS
NOTICE
Figure 1
•
Reassess the vehicle to check and confirm that the noise is no longer present - Attach a clear video of the results to a new or existing DISS
query advising if the repair was successful or not
In the event the front hub nut replacement procedure was not successful the operative must await feedback from Product
support before conducting any further work
Warranty accounting instructions
Warranty Type 110 or 910
Damage Service Number 44 07
Damage code
00 20
Time to conduct the initial inspection and replace the left and right hand front hub nuts
Labour Operation Code 40 01 01 00
Time
20 Time units
NOTICE
– TPI 2060446/- has been conducted to completion
The following should only be conducted if permission has been given via DISS
Two wheels removed and reinstalled (including wheel bolt renewal)
Labour Operation Code 44 05 20 00
Time
10 Time units
Parts information
x2 front hub retaining nuts - Refer to the ETKA parts catalogue
INTERNAL